Walgreens has received positive feedback for its pharmacy services, particularly highlighting the exceptional customer service provided by staff members like Lexie and Todd. Lexie is praised for her patience and kindness over the phone, helping customers navigate refill issues and offering discounts. Todd is recognized for going the extra mile, assisting patients with their prescriptions and taking the time to explain instructions clearly. Many customers appreciate the helpfulness of the pharmacy staff, although some mention that phone accessibility could be improved due to high call volumes. In-store, the staff is generally seen as professional and efficient, contributing to a clean and well-organized environment. Overall, Walgreens is viewed as a good place for pharmacy needs, with a strong emphasis on customer care, though improvements in communication processes are suggested.
