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February 2024 by Roxane Davis
Got my trip planned and ready to go!!
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January 2024 by Trial Run
They all need front desk phone training. Either they hate their job and take it out on customers or they need phone training. Will call AAA and report advisement. Would give a negative number but not an option.
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January 2024 by Linda Taylor
Difficult to find business. No sign with name only faded numbers by bldg. Unable to get number to ask for directions.
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January 2024 by John Small
This is a wonderful place to take your car for service & most if not all repairs. They are much less expensive than a dealer & they stand by their work. They assist with travel & all insurance, life, car, & homeowners. My car is there for an oil change & to rotate the tires & battery check I bought there a year ago.
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January 2024 by Deborah Sheline
Fast service!
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November 2023 by Karen Coleman
I called AAA. The phone message noted that there wasn't an agent available so the machine told me to leave a voicemail and someone would return my call. It's been over a week now and no one has returned my call. I wish they wouldn't leave that message if they don't check their voicemail messages. I guess if I want service I'm going to have to drive up there.
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October 2023 by Glenn Y.
If you want to wait over 4 months, with virtually no communication nor follow-up, then use AAA travel services in Irmo. I met with an agent in July, outlined my desired trip (which she forgot or lost), and then had to initiate all follow-up calls. The travel suggestions that I finally received did not match my preferred plans at all, so I provided feedback 3 weeks ago and have not received any updates. Terrible service!
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August 2023 by Mark
When I called cack to update information the next day no one answered the phone. I tried multiple times as well as multiple locations. Bab form
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July 2023 by Amanda Gregg
5 stars if I could give more I would! Our jeep broke down on I26 passing through on our way to Greenville. We had to get it towed to the shop and these guys were very honest saying they would try to look at it but they were busy, and it sounded like our jeep was having major engine issues. They got us in and ran diagnostics super quickly- and were able to get us back on the road in about an hour and a half! Everyone was so nice and helpful, great place to bring your vehicle!! :)Services: General repairs & maintenance
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July 2023 by Stewart Layman
While I didn't go here in person, I had a great experience on the phone with a travel agent. So refreshing to actually get help! She helped me line up a future trip to Tahiti and get the travel insurance I needed for that trip. So much easier than trying to wade through all of that myself. Also we are looking to another trip with her too. Excellent!!!!
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July 2023 by Africa Thornton
Took my daughters car in and had a new alternator installed. Several months later we found out the alternator was bad and needed to be replaced under warranty. I was told over the phone that because I was not a AAA customer I would have to pay for the tow but I would be reimbursed for the tow fee if indeed the alternator was the issue. Lo and behold it was. I was then told that it would take 7-10 business days for my refund check. The time passed and I went in to check on my refund I was told that corporate wouldn’t pay for my refund because I wasn’t a member. WHAT??? If I was a member my toe would have been covered and we wouldn’t even be having this conversation. Moral of the Story is don’t trust what Eric and Robert at the front desk In Irmo SC Have to say because apparently they’ll tell you anything and they are not men of their Words. Buyer Beware
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June 2023 by Lauren McAlexander
I called right when they opened and asked if they could fit me in for a pretty urgent issue. They were honest from the jump and said they were pretty full but would try. From the second i arrived, Robert was incredibly helpful and kind. They ran diagnostics on my car and helped me identify the problem before I have to take a long trip out of town this weekend. I didn’t have to wait long at all and really appreciated them fitting me in.
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June 2023 by John M.
This is the worst shop ever they had my truck for two weeks to put a master cylinder and bleed the brakes they will lie to you every time you call. To find out they have been working on every one else and let mind set. Beware of this place
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May 2023 by Brian Kelly (juggernautical)
They were able fix the break and suspension problem and replace my Tires in one day.Services: General repairs & maintenance
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April 2023 by Mohamed Hegazy
I had a less than welcoming experience by the gentleman at the front desk during my visit, at one time expressing that "he is busy and so will try his best" in response to my asking him to keep me updated after he advised they are short staffed and may not be starting on my scheduled work on time.Later after the work was done, I asked to be given a printed copy of the inspection report, and the gentleman's response was like "no sir you have a copy on your phone". I assume any customer not to mention a supposedly valued member would probably expect to hear an apologetic message expressing the reason why they are being refused a printed document for a provided service. Other than that I am happy with the overall service by AAA.