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August 2023 by Artur Pacult
Very satisfied with recent work on my furniture.Very accommodating stuff, Front office Shelby went out of her way to help me. I will certainly be back and recommend to others with NO hesitation.Thank You , AP
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March 2023 by Dale Tallent
Barry did my barber chairs and they turned out very well . Will be using him for all of my recovering needs.
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January 2023 by Ann Edwards
I had a large order for recovering cushions that took over 6 months. While I understand the impacts of COVID, there was no communication, the workmanship was not good, my 8 pillows and covers were not returned, zippers are cheap, one breaking on first use and my letter describing my concerns to company went without a response. Whatever there issues are this is not the way to run any business. I do NOT recommend.
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September 2022 by Lorraine Crosland
Wonderful experience. I showed them photos of what I wanted duplicated and they delivered in spades.
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August 2021 by Thomas Robinson
Exquisite workmanship!
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November 2020 by David Ballard
Staff was very friendly, good selection of materialsFirst time using this company. Will update after they finish with our c.1890s Royal Chair Co. Oak recliner.
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July 2019 by Fred Warren
We had great experience with Powell's about 20 years ago and decided to try them again to reupholster two sofas. They took sofas end of April, and we received back first week in June. No complaints there. The workmanship was good; however, they over-ordered the $78 per yard fabric by 10 yards. We asked why so much overage to which they had no answer. We also asked for written agreement we signed at the time we selected fabric and agreed to the job, and never received. We asked for partial refund of the $780 overage we paid, but was told that was just their policy to over-order fabric. We understood them to say a couple yards overage at the most, but not 10!
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January 2019 by Karen Michele
A nightmare experience trying to get an expensive sofa's cushions refilled. They tore the old ones apart and left them lying around their dirty workroom for months without ever calling me. Then, they ordered a cheap foam which was not the promised springdown stuffing. If that wasn't bad enough, after they admitted that they could not do springdown cushions, they kept my huge deposit. DO NOT USE THIS BUSINESS.
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January 2019 by Don Robinson
Best prices and work. I highly recommend them!!
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March 2018 by Dan C
Very helpful and great prices!
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April 2017 by Elena Lamberson
I have been using them for many years and they always do a fabulous job
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April 2017 by Marguerite Morley
Have used this company for years and I can recommend them for quality workmanship!!I have a sofa recovered 20yrs ago and is the most beautiful craftmanship and details matching pattern!It is still in perfect shape and show no signs of wear!!They are the best!!;-)
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March 2016 by Zach Naert
I have worked with Powell's Upholstery Services professionally and known the people there for some time now. Based upon their integrity and professionalism, I highly recommend them for anyone seeking their services!
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December 2015 by Anne Compton
Powell's picked up the sofa the end of June. They delivered it on August 19. The slipcover had a number of fitting and stitching problems. The junior Mr. Powell agreed that there were problems and took the slipcover with him to be redone. Powell delivery representatives delivered and fitted the redone slipcover. There were even more problems with the redo. The senior Mr. Powell and his son came to my home to inspect the slipcover. They agreed that it was badly done and needed to be redone. They took the sofa and the slipcover with them. I finally got an acceptable slipcover about two weeks later. It was an awful experience. My designer made innumerable phone calls and even visited Powell's to try to rectify the situation. Office staff even blamed me for being too particular--this is while the Powell's agreed that the work was substandard. Powell's used to have a good reputation in this area. Obviously their work has gone downhill and their customer service is practically nonexistent. I did get a discount on the price--half of what my designer felt was appropriate.
