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March 2024 by Роман Ибрагимов
It was the most terrible experience. On February 16th I had a big move to another state, to avoid any misunderstandings I arrived at this place a week before the move to book a truck and tow dolly to transport my car.All the transport that I needed for the move was at this place on the day I arrived, but the employee said that there was no need to reserve anything and that I should not worry and return to them on the day of the move. I understood that it was very important for me that all the transport I needed was available on the day of the move, since I had to load a lot of my things into a 15-foot truck and hit the road from Charleston to Miami, a journey that takes about 9 hours.So later that day, when I returned home, I installed the U-Hail app and, to be on the safe side, reserved the transportation I needed for the day of the move. After which I thought that nothing bad could happen and calmly waited for the moving day. But it seems I was wrong...On the evening of February 15, I received an email that they wanted to change my tow dolly rental location, since the U-Hail branch where I booked the trailer may not have it, but this is not certain (apparently the company itself does not know whether they will have this trailer or not).On the morning of February 16, the day of my move, the manager of U-Hail called me and said that my trailer would not be in this place and I would need to go to another city to get it, but they did not have the 15-foot truck there that I needed. I tried for a long time to explain that it was very inconvenient for me to drive my car first to one location behind a truck and leave my car there, then go to another city for a tow dolly, and then return to the first location where I left my car to load it on a tow dolly and only after that return home and begin my not easy move. They absolutely did not help me solve the problem that the company created for me. And when I came all this way and came back to load my car onto the tow dolly, so that it could be done faster, since I had already wasted a lot of time, I asked the U-Hail employees to help me load the car onto the trailer, since I had previously done this I’ve never done this, but the employees simply told me that they would not help and that I could look up information on Google on how to do it correctly. Because of these problems, my planned move started five hours late; other consequences I will not describe here. This is the worst experience, the worst company and the worst employees.You asked me to take the time to write you a review, done. But you can’t ask for anything!
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February 2024 by AR Builder
Lisa is awesome. She helped me load my 4Runner with my purchase and was very helpful finding what I needed.
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December 2023 by Kevin J. Hughes
Mike & Lisa, at the front service desks, were pleasant, efficient & easy to work with. "T", the yard guy, was competent, easygoing & pleasant as well. Lisa was particularly helpful both on location & a day later when I phoned from Tennessee with a question.All in all, an excellent experience.5 Stars.
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December 2023 by Sally Dixon
We needed to upgrade our unit to a larger one. Lisa was most capable, friendly, and accommodating to our needs. The transfer was very easy and fast. We look forward to continuing our relationship with Main Road Storage.
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September 2023 by Norm Davis
The folks at the Main Rd location are great. They are friendly, helpful and very accommodating. Lisa, the assistant manager, took the worry out of matching up my moving and storage requirements with the correct vehicle and local climate controlled storage unit. A one-stop solution for my recent move.
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September 2023 by Dark Lando
Both Lisa an Steph are amazing worth every star!
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August 2023 by Kim Hicks
5 STARSWe had the easiest and most hassle-free experience dropping off my U-Haul at this location. Matt was incredibly helpful and went above and beyond to help me change my drop-off location without penalty. He was also very friendly and accommodating. Everyone I dealt with at this location was knowledgeable and efficient. The facility was clean and well-organized, with plenty of parking. I would definitely use this location again and highly recommend it to others.
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August 2023 by Steven Dalton
The service is excellent and friendly! Will definitely use again!
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August 2023 by Amanda Ederle
Great staff, clean facilities, quick service! Will be back!
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July 2023 by Matthew Whisman
Professional staff that are knowledgeable and have well maintained facilities.
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July 2023 by Chris Eyler
Lisa was the one I dealt with. Super awesome. Had a trailer light issue. She fixed it in no time. Super easy transaction. 5stars to her
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July 2023 by sofia taveras
Great experience with this location. Moved here from NJ and they were able to accommodate an extension of my drop off time. Highly recommend!
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May 2023 by Ariel Cardenas
We’ve had some questionable experiences with Uhaul so decided to come in and make our reservations in person and TJ was awesome and took great care of us. At pick up Lisa was so friendly and made the pick up so smooth and easy. Moving is always stressful so it’s nice that this process was so easy and pleasant.
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May 2023 by Amy Quinlan
The only location I’ve ever been ‘forced’ to use their insurance and not my own personal to rent a van… I was specifically told it was only that location that required additional insurance to rent… total scam artists working there. Won’t ever be renting from UHaul on John’s island in the future!!!
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April 2023 by Dan Grimason
The app wasn't working so I went in and I am glad I did. Lisa was very friendly and helpful, she went the extra mile with everything she did. I had my 3 yr old son with me and she was very accommodating and kind with him. Overall was an excellent experience.
