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September 2023 by Steve Knight
What a wonderful group of people in the Kershaw branch! They are the BEST!
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March 2023 by Gwen Phillips Bayne
Great customer service.
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May 2019 by Jodie Snipes
Great member service
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April 2019 by Karley Roberts
After banking with other banks for several years and then moving to founders I haven't had any other financial institution try their absolute best to help me any way possible! Without a doubt I'm happy I switched and became a member! The lady's at the Kershaw branch are phenomenal about trying to help you in any way the can, whether it's making sure you're comfortable with how transactions are handled to making sure you've been helped the best was possible!
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April 2019 by abigail beckham
I've been with founders for 6 years now and there's no bank I'd rather be with! Great service and always fast.
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December 2018 by Regina T.
Founders phone customer service is extremely limited and only able to answer the most simplistic account questions.I have been routinely redirected to a voice mail that reaches escalated online customer help (back office). Initial calls are returned within a day, but the account service can be more professional. Security questions are not asked to see if indeed representatives are talking to account holder, questions are at times answered only with brief answers, and many issues continue to be unresolved which prompts more call backs from account holder. I have no experience with branch customer service but online and 1-800 phone service needs a 1or 2 day inservice brush up training. Staff may be short handed, or management may just be to casual. Regardless, i am staying positive and hope as time goes by things do improve. The phone reps that are the first responders have all been nice and seem to be doing the best they can. I hope my comments are helpful.
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February 2018 by Chris D.
Founders is by far the worst financial institution I've ever been a member of. I spent 10 years in the army and I've lived all over the world and in almost every state in the US. My go to bank is Chase but I recently moved to SC and there is not a chase bank in the state, mostly this is not a problem since I can cash checks with my phone and I can withdraw from any ATM with no charge (chase reimburses charges from non-chase ATM's) but I got a money order in the mail that I couldn't cash on my phone so I had to open an account at founders. Their employees are rude and know little to nothing about what their doing. The only good thing about this bank is that there is no line and I can only assume that this is because all the other patrons have moved their business elsewhere. Do yourself a favor and bank with anyone else. Founders is a joke.
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April 2017 by Wanda Gardner
Founders is the best for auto financing. They are very easy to work with and everything goes very smoothly after the deak is made
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May 2015 by Karen Blackwell-Boyd
Good bank to have an account with!
