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December 2023 by Darah Gross
I will say honestly things started well, remediation was prompt, explained well, follow through was excellent. Afterwards things went wrong quickly. Just the highlights, quote was extremely bloated and when I started questioning it they immediately started suggesting "extras" that could be done. Being naive to the experience I started agreeing and then realized that was a complete mistake because they quickly started cutting corners. The team they sent was hard to communicate with and they completely trashed my upholstery, rugs, and after they moved one of my TV - well it no longer connects to the Internet and the other one had to be tossed because of a cracked screen. They moved everything on the back patio and then cut the flooring spraying saw dust all over my belongings to the point that I had to trash Persian rugs. I asked several times that a different crew come to complete the bathroom repairs and they sent the same team. They say I signed off on the shower install but trying to find a picture on his phone and telling me "it will be something like that", isn't exactly agreeing. Curious I found my shower at Lowes for $798.00 and was floored that was being installed on a $21,000 quote. When I questioned it again, I was told that it was illegal for me to pocket the money. Of which I was completely in shock because I was actually asking them to be honest with the quote and reduce the price because they were not performing half the job or using quality products, labor was shotty - drywall looked like a kindergarten student cut it out. So it was illegal for me but not for them to pocket money for work never done. It took 7 months for the repair of a 3x3 shower and only 7 days for the emails and phone calls to immediately be paid. I sincerely hope this was a one off for this company and it's future customers but for me it was completely miserable. I felt unheard, not valued, and intentionally targeted to poor quality and performance because I questioned the process and quality. I tried to reach out to the owner of the franchise and to supervisors, but the boys club circled and defended it's poor communication and practice. To future customers: get everything in writing, photographs of the products you are choosing, don't text with the supervisor, and if you are unhappy with anything document it.
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October 2023 by Scotty Trimnal
April Polson went above and beyond. She and her team were great. They have made this process possible for us to cope with. They have been very helpful and courteous me and my family.
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October 2023 by Scotty T.
April Polson was great to work with and her team. Everyone was very friendly and helpful in our time of need. Took a lot of stress off of us.
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September 2023 by Tom Sutton
We had our ducts cleaned throughout the house after some renovations and remodeling that had taken place created a bit of drywall dust. ServPro was able to schedule service promptly, they were on time and did a good job cleaning the ducts and air registers. Nick and Tom were professional and pleasant to work with.
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September 2023 by Daizy Hunter
I was having mildew & mold coming through my air ducts!! These guys were awesome!!! They came & got my air ducts cleaned & even offered me post cleaning tips on how to prevent the mildew & mold in the future!!
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August 2023 by Mike Shelton
It was a rough start at first. Estimates went up several times and the HVAC crew put fingerprints all over my new paint. However Michelle Trusedale came the next day and cleaned everything all over again. Did a great job!
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August 2023 by Matthew Benge
Needed to get house cleaned that we had just bought. Heard good things about ServPro so gave them a call. Greg was over 20 minutes late to “inspect” the house to give an estimate. While he was “inspecting” the house he kept saying how we would be paying for a “premium” service. After the inspection he said he would have us a quote later that day (7/6/23) or the next day. Needless to say, never received the estimate so I messaged him on Sunday 7/9 asking what was going on. He finally responded the next morning wanting our email so “he could send the estimate right over.” Bottom line…if you expect customers to pay a premium price then the service should be “premium” from start to finish. From the estimate through the service itself.
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August 2023 by Elizabeth Brown
They came in and did a great job working to resolved my water leak. The whole team was great and Dan and Ely were two that really stood out.Services: Flood restoration
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June 2023 by Cornelius Baskins
Great service, Professional and thorough job. Would definitely recommend.Services: Mold mitigation
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June 2023 by Kara Webster
After we had a washing machine unexpectedly overflow, the team was out within an hour or two of us calling. They had to cut holes in the Sheetrock and ceiling to dry out our home, and they did a very neat and clean job; really going above and beyond what was expected. Although we hope we never need to use them again, they will absolutely be the first and only ones we call should the need arise! Thank you thank you for everything!Services: Water removal
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June 2023 by melanie hilton
They were very professional!! Came out quickly and handled my problem! I would recommend them again 10/10! Thank yall for handling the situation even though i was out of town you worked great with my mom to handle everything!Service: Water damage-related cleanup & repair
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June 2023 by Westminster Towers
They arrived with in an hour and half for our urgent matter and handled everything efficiently and effectively.Services: Water removal
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May 2023 by Lauren Hunt
ServePro did an awesome job helping us after our fire! Joshua and his crew were so friendly. They made this experience so much easier.Service: Fire damage cleanup & repair
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October 2022 by PW Neely
They provided us with a deep cleaning service for our kitchen, a kitchenette and several storage closets. They also replaced several Celotex panels in the ceiling.Services: Flooring
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October 2022 by jason catoe
Never had to or wanted to use ServPro but after our dishwasher malfunctioned and dumped water all over our kitchen they were there within an hour of calling. All the employees explained the process thoroughly and were available with any questions or concerns that we had.Service: Water damage-related cleanup & repair
