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December 2023 by JL Lamb
Wonderful family and business. Have been using for years as did my parents. Just the best.
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October 2023 by Vickie Santner
Driver flys through residential neighborhood and screams at folks who ask them to slow down. Total jerk! I have 3 homes that use propane but I will never use this company! Choose wisely who you give your money for services, this company is one to avoid. If they don't care about the neighbors who pay their wages chances are the don't care about the quality/service of their product either.
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March 2023 by John Winesett
I stopped in for a part, not knowing what I needed and the were very helpful. If I was buying a gas appliance, I'd check out Prince.
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February 2023 by David
Just had my propane tank connected for the fire logs. I was not familiar with the non-vented fireplace and they showed me how to light the pilot and get the fireplace fired up. Told me I needed to burn off the logs, and connected a remote control to the unit. Great job. Will be using them as my supplier. They did over fill my tank though, but great service.
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January 2023 by michael powell
Nice people good service, made me feel I've know them all my life.
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January 2023 by Paul Fellenger
Purchased home in November. Attempted to transfer propane service from previous owner's supplier. They lost paperwork, then assured me account would be set up. Ran out of propane over the weekend. Called Prince to set up account. WITHIN JUST OVER ONE HOUR, PRINCE HAD DELIVERED PROPANE! Thank you!
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August 2022 by John Miller
Prince gas has been awesome to work with. They advised against a larger tank rental, necessary due to a whole home generator purchase…instead selling me a (used) tank at a significant discount. This sale effectively saved the cost of purchase within 18 months, simply through the reduced price of gas for a self owned propane tank. They hooked up my tank and new generator for less than 10% of the cost quoted by a competitor. Very professional install team, with OCD levels of neatness and cleanliness. I am delighted to use them, and will gladly recommend them to anyone looking for propane services in the area.
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March 2022 by Chris
I had a tank leak. Their guys could not find it for over 6 months. I had them out several times before they finally fixed it. They did not give any sort of credit for all the wasted gas and extra expense. I asked several times. I am changing servicers.
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February 2022 by Marsha Donati
I called to pay my propane tank rental and while I had them on the phone I ask if they could top my tank off and that was on August 9th. I told them I had 55 gallons and was in no hurry. She said I will add you to the books and I said ok thanks. They came out August 31st and topped it off and I was charged a $35.00 service fee and said it was under 50 gallons. They did not tell me there would be a service fee and I did tell them I had 55 gallons. The ticket they left said if paid by 09/10 my bill would be $83.76, but with adding the $35.00 it was $118.76. I got a bill in the mail that said my balance forward was $193.30 and I have no clue where that came from and is not correct and they took the $71.69 off for the rental and took $125.61 out of my account for the propane. I went in and spoke with them and I was told I had called 3 times saying I needed the propane delivered and I DID NOT. They have me mixed up with someone else. I will be filing a complaint with BBB. DO NOT DO BUSINESS WITH THEM.
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March 2021 by Abigail Smith
Stole money out of my bank account that was not owed to them. Stephanie has been avoiding my calls. Will be reporting to the BBB.
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February 2021 by Dee Dee Mitchell
Prince Gas, Landrum, has provided me with service & LP gas for over 20 years. They have never let me run out of LP, show up when I call for service on my freestanding thermostatically controlled ventless fireplace, my wall heater in the bathroom & just recently installed my new LP gas kitchen stove, always at very reasonable & fair prices. I love dealing with and supporting local businesses!