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December 2023 by You
I had an airline leak above my trailers airbag,(Semi truck) I parked my rig at the warehouse and went home after contacting All American. One of the owners of All American came by in a speedy fashion and also sent photos after the work was completed, I know that don't sound like much, But I have dealt with 20 or 30 fly by night roadside guys due to my company using Element fleet services, And All American was the first to actually send pictures and communicate. Many companies just leave without saying anything or don't fix the right things. Simple professionalism goes a long way and All American gets that right, I will be using them for our future repairs.
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July 2023 by Kris B
ETA 25-75 minutes. 3 unanswered calls and 2 hours later, my assistance order was canceled.
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May 2023 by Maria Quinones
Called and said "I'm looking for somewhere open today, you guys are open right?"And they said "nah" click....So I guess I won't be going there ?
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October 2022 by Shalita Morris
This company is horrible. My insurance company called this establishment to provide me with an jump start but never showed up to assist me and my 4 year old son. I tried calling them several times from 2 different numbers and no one answered for me or my insurance.Service: Battery service
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September 2022 by Tae Rich
Terrible, never came and cancelled my order!
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October 2021 by theatus chapman
New owners! Excellent service. Damon was very professional and explained things very well. 5 stars deserved.
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August 2021 by Zip Tie Bandits Off-road
I’m not normally one to stew over spilled milk, but yesterday (Sunday) my family and I were headed out to meet our oldest son for his 20th birthday. On the way there we blew two tires on our trailer, so we were stuck on the side of the interstate. Unfortunately I did not have two spares, or a way to get my trailer off the ground high enough with both tires being flat. I reached out for help and spoke with a gentlemen at this establishment. I requested a quote for a new wheel/tire, which he stated they had, or would get for me, and how much the service would cost. I had a return call within 5 minutes to provide the quote, and I gave approval to get someone headed our way. I questioned how long it would be before someone arrived and was told he would get back with me, because they normally didn’t work on Sunday’s, but that it shouldn’t be an issue. Mind you, their website states 24 hour service. After roughly 45 minutes I tried to call the number I had been called back from to follow up. Two rings and the call was rejected. 15 minutes later I tried again, calling both the office and the other number. Both were immediately rejected as if my number was blocked.Thirty minutes later one of our friends called and the gentlemen answered. When she told him what was going on he assured her someone was headed to the shop to get a wheel/tire, but could not answer who it was or when they would arrive. 30 minutes later she tried to call back. She now had been blocked as well. I tried again with the same result, no answer.From 10:15am until almost 5pm we were stuck on the side of a busy interstate, with multiple children, in almost 100 degree weather. If you aren’t willing or able to help someone you could at least have the decency to let people know before they wait for hours before they realize you and your company are a joke. Keep it up like this and you won’t have to worry about customers that need you. All you had to do was tell us you couldn’t help. We ended up missing our son’s birthday and couldn’t be more disappointed with your company’s inconsiderate behavior. We were finally able to get back on the road to head home, no thanks to you.Service: Tire change
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July 2021 by Cassie B.
Called after having two trailer tires blow on I20 MM39. Man answered and said they normally don't work on Sundays (even though their page shows 24hr service) The man finally called back with a quote, but then said he would have to find someone to come out and help and he would call back again. After an hour of waiting we attempted to call and they blocked one of our numbers. We used a different phone and another man answered and said someone was on the way to the shop to see if they had the tires and it would take 30-45 mins because the owner was out of town. We then waited another hour for a callback for them to block the second number we called from. Mind you we told them we were stuck on the interstate with children in a 100° temps. If you want to be that selfish and lazy and not own up to what your services are than just say you can't help. And for the owner to have on his Facebook page what a hard working person he is then if you were truly out of town like the man on the phone says you need to get some MEN that actually have work ethic and care about other people.
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June 2021 by Nicholas Martinez
I Had called one time in the morning... I had asked to have my vehicle towed to an auto shop. The driver said I was next in line and he would come get it soon. 2 hours pass and no response so I decided to give a call back. I was very respectful and asked if they were still coming to get my vehicle and they responded with the same answer. It is now 8:07 and I have yet to get my car towed and or receive a call AMAZING SERVICE FELLAS! (Sarcasm)
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June 2021 by chad farrell
My insurance provider called this company to tow my car home. after waiting for over 2 hours I call my provider to ask for an update. Someone from the tow company named Robert claimed I contacted him and would meet him in 20 minutes but I never showed. Well Robert I never contacted you nor did I ever leave my car which is still on the side of 178.
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October 2020 by All American
These guys were awesome. Thank you Robert. Very professional. Got me picked up with in 30 minutes. And they also have a terrific mechanic with fair rates. I was back on the road with my family within a couple hours.
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October 2020 by Robert Elkins
Great company. Fast and friendly. I shredded a belt and they had me on my way in no time. Thanks again.
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October 2020 by Keith Smith
Left me on the side of the road for almost all night long thanks a lot you jerks. I would not let them tow a bicycle
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June 2020 by Alison Rosenberg
So much going on in the world today. While socially distancing myself at home, I decided to back my RV out of my driveway to do some maintenance .We got stuck in the mud in the mud, really STUCK.All American showed up in no time, hooked the chain and out we went.Thank you for being there for usAlison and stuck in the mud George
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January 2020 by Tamisha P.
I am so thankful that I was in a safe place when my battery stopped working. I presume that it died in a 3 year old vehicle because it sat while I was on vacation. Went through the app at 1155 am EST, and at 2:31pm, I AM STILL WAITING!!!! WHAT AM I PAYING ADDITIONAL MONEY FOR?! This service is garbage!
