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November 2023 by Laura Czel
Second time my family has used this place, they were courteous, knowledgeable, timely and reasonably priced. Would we recommend them to others? Absolutely, as a matter of fact I need some painting done on my car (from sun damage) and will definitely bring it back to them.
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November 2023 by KeAsia Smalls
I was without my car for a little under a month and I was worried that it couldn’t be fixed, but luckily Carstar Lexington Collision got me back rolling. My car looks amazing, job well done. They were very friendly and updated me weekly. Thank you guys for your services.Services: Painting
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November 2023 by Salina Alger
I got rear ended and the other party’s insurance paid out. Was sent here for my repairs and they were wonderful! The communication was great, they kept me updated throughout the entire process. There is a part on National Back Order but obviously that isn’t their fault. I was told once it comes in that I can just swing by and they’ll get me all set pretty quickly.
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November 2023 by Lisa Hayes
This is the second time in 5 years that I needed services from CarStar. The first time required fairly extensive work. This time was much less. But I received fast, friendly attention for the estimate. Parts had to be ordered which was within a couple days. I was able to drop the car the night before and the work was complete in less time than initially thought.I highly recommend Car Star and will use them again if ever necessary.Service: Body & Trim
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November 2023 by Chiya Cherry
CARSTAR OF Lexington Collision Center did a very great job on by vehicle. I would strongly recommend anyone to this great company, they have severe my car twice and each time I was satisfied. I can’t forget about my good friend Jenn that always understood and cared about the work being performed and done correctly at a frustrating time.
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November 2023 by Anthony Morell
If you need to have any body work done to your vehicle, look no further, Carstar Lexington Collision is your place! Ryan and his team are amazing! I was informed of the entire process from start to finish! Their communication and customer service is phenomenal!Services: Painting
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November 2023 by Jennifer Gillespie
Very professional, kept me updated with the details and repair of my car. Got done with the work in a timely manner, everyone I spoken with was very nice and friendly! Would recommend 10/10!Service: Body & Trim
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August 2023 by Grace Yvonne Stevenson
Okay well they technically did handle this so I'll change the rating, but I am now responsible for finishing their job so ??♀️ it's probably fine.Worst experience with a body shop I've ever had and that's saying a lot because I've worked in dealerships, service, parts, parts delivery and I understand that parts can take time to arrive and be delivered to the body shops. This body shop just lies to you. The part was not on backorder, I called the dealership. Not only did I drive a ridiculously far way to get my car "fixed," they didn't even finish the job. The customer service was terrible, they never call back, my car looks like a hoopdie thanks to this shops laziness and lack of customer service. Never recommending this shop or any shop across the river.
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August 2023 by Radiant Johnson
I recommend anyone who needs body work or collision service to come here. The staff is great and they did an amazing job on my car. There service and professionalism is above and beyond. Thank you all again so much for your great service.Services: Painting
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August 2023 by S Peake
I noticed some chipping and flaking on my front bumper that Costar painted. I took my car back for them to review. I spoke with Chris. He advised that the chipping and flaking was due to road rash, and it was nothing that they could do. Even though I was advised that they had a lifetime warranty. I didn’t press the issue. I left their lot went down the street to Gerber collision. Spoke with one of their technicians and they advised road rash or not, there’s absolutely no reason why clear-coat should be chipping or flaking. Gerber will now receive my business and any future referrals.Service: Painting
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June 2023 by Julie E.
Wonderful experience having my car fixed here, replaced and painted my back bumper, and they even fixed my radio that had stopped working! Kept is updated, friendly employees, would definitely use them again if it's ever needed. Thanks so much!Services: Painting
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June 2023 by Timothy Dickinson
Did an outstanding job repairing my front grill on a 2021 Chevy CamaroLooks amazing.Service: Body & Trim
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June 2023 by Shawn Bryant
Did an insurance assessment after someone collided with my wife pushing her 6 ft, and said no navigation but there was clearly a button that says NAV. Tires purchased in February with maybe 3000 miles on them rated them fair. Be careful!
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April 2023 by Anthony Mount
After a fender bender last year that was not my fault. I took my 88 convertible Mustang that has never been in an accident and is in great shape and I drive this car back and forth to work. They communicated well but could not fix my car correctly. I went to get my car after I was told it was ready and refused to take my pride and joy with me. So they tried again and again the didn't even get close to fixing it properly. The paint didn't match not even close. The front bumper didn't match up to the fender on either side especially the fender they repair, I could see the ground when looking through the gap of the fender and bumper. All the body line were all over the place nothing Symmetrical or stright. The insurance company recommended I take it somewhere else to have it repaired properly and this was a direct repair center for the insurance company paying to repair my car meaning they are a trusted repair facility for this insurance company. Well I'm sorry if you try to get your car repaired here. If you do maybe you will have a better technician repairing and putting your car back together. You better look at it closely and hope that the places you can't inspect that are covered up by other parts are repaired and painted correctly. I would never take anything to them to repair not even something as simple as a bicycle. Not a good place at all. Good luck everyoneService: Body & Trim
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April 2023 by Lori Wojack
I cannot say enough about the customer service we received from Carstar! From the estimate to the notifications to the repairs. We were notified of everything that took place from the time the parts were ordered to the time the paint was being applied to everything. Such a wonderful experience.Service: Body & Trim
