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February 2024 by Amanda B.
my husband went there after being told he had the flu and Covid, and was given a hour wait time at 10:30 at night. I have never had this problem ANYWHERE else. He was then told that he would have to have a pre-authorization for a medication that I know for a fact you do not need pre-authorization for.. not only that there was not a pharmacist on duty only two techs the one I believe my husband dealt with was Devon, my husband asked if he could pay out-of-pocket for the pre-authorization medication. He was told to calm down he's not in a restaurant, and that he needed to take his prescriptions and leave. in which he went directly down the street to Walgreens, where there were no pre-authorizations this medication was an narcotic cough medication. My husband is covered in tattoos all the way down to his hands, he has a long beard and I'm sure at the moment looked very sick, but judging him and thinking that the only thing he was, there was the narcotic was where they went wrong. My husband has a bachelors in business and only takes medication like that when it is absolutely necessary. He is also a veteran. I am going to do what it takes for that pharmacist to lose their job. I don't care who you are. You have no right to judge someone based on what they look like and keep medication from them illegally I might add. so I will also be calling corporate in the morning and making sure that they deal with this pharmacist directly. Can you imagine if that was a veteran going through something else and just decided to end it that night, how would that way on your conscience Devon?
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February 2024 by Daniel Long
If the drive-thru isn't picking up and going, the staff needs to have customers come in the store. No reason to be inline for over 10 minutes.
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February 2024 by Jessica Backus
I've been on hold for 45 minutes. This is absolutely ridiculous. Not everything can be handled on the app. How can you ignore a phone call for such a long time? If I could take care of the issue on the app, I would. Answer the damn phone.
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December 2023 by Marianne Boyce
The pharmacist needs a massive attitude adjustment!! How does he have the right to take a script away from a patient that a doctor wrote is beyond me! His job is filling the med. That's it! I want a call from someone above him at this location. Tried calling a cooperate number, but got nowhere. If someone knows how to file a complaint, please ? let me know
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November 2023 by Will Reeside
Arrived to pick up my daughter’s antibiotic and was turned away at the pharmacy. An employee (presumably a pharmacy technician) stated their last customer was in line and that they were closing for the day (at 1:30 PM) then corrected themselves and said that the pharmacy was going to lunch and that I would have to come back later. Excellent customer service!
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November 2023 by M M (M)
It’s a nightmare calling them because the phone menu has “endless” steps, when all I want is to get directly to the pharmacy to speak with a PERSON. Then, the wait time is “forever” (always more than 15 minutes on hold before anyone answers). To add insult to injury, the repetitive hold music (electronic noises on loop) with intermittent voice telling me to get vaccinated, over and over and…you get the picture…drives me almost insane-SO annoying! There also seems to be a huge disconnect between corporate CVS (their app, etc) and the actual, local, brick n’mortar store and pharmacy!
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October 2023 by Marissa Newson
The worst pharmacy i have ever experienced, medicine is never ready, never checks to make sure they give you the right medicine, poor communication
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September 2023 by James Middleton
The communists that work at this cvs are trying to force surgical masks on 4yr Olds. These people are a joke. Moving all my prescriptions.
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August 2023 by Tami Blackwelder
Very nice clean store, Heather went out of her way to help me.
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July 2023 by Melissa Kimberly-Carter
Disappointed with Pharmacist, Linda, after she hung up on me during a conversation. Husband was seen at Minute Clinic in West Cola right before they closed. NP in West Cola e-scribed prescription to Lexington CVS pharmacy. My husband went to pick up prescription at Lexington CVS (an hour after seeing NP IN west Cola) and was told they had nothing on file. He came home and I called the pharmacy. After speaking to technician and again she verified there was nothing for my husband, I asked to speak to pharmacist. Linda, the pharmacist working, picked up the call. She was rude, disrespectful and hung up on me. I will not recommend this pharmacy when Linda is working. Who hangs up on customers? We pay her salary.The minute clinic hotline was able to see the prescription that was clearly e-scribed to CVS in Lexington, but CVS said numerous times it was not received. Our complaint is the pharmacist, Linda, hung up on me, the customer!
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July 2023 by Carlton Shealy
All the staff at my CVS are all so nice and friendly and professional
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July 2023 by chrissy k.
7/7/23. 9:40pm. Came into this CVS because it's a 24 hour pharmacy. Was at the dentist getting a tooth extracted for 5 hours and I get to the pharmacy where a employee (women) was discussing with a customer that things don't expire. Finally after a 5 min conversation the man left and she decided to start typing and asked us to wait a minute. 5 mins later she finally decided to take the prescriptions. She wasn't friendly at all and didn't seem to care we were in a hurry. I asked her should I wait or come back. She said wait and I am still waiting!!! There is no one here!! 20 mins later nada!!! No one is working!! Everyone has a attitudes and why no name tags! 24 Slow as Hell pharmacy!!! You can actually die of pain before you get your pills!! Get pretty and nice people to work CVS
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July 2023 by Michelle W.
This store is one of the best CVS I have ever visited. I was in from out of town and forgot my prescription medicine at home... So I showed up one morning at the pharmacy and they went above and beyond to help me fill a prescription on a Sunday so that I would not be without my medicine.The pharmacist and Michelle - are oh my gosh, you guys are amazing.
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April 2023 by Helen Kindrick
Great service, well stocked, very friendly employees. I love going to this CVS.The pharmacy staff is also extremely helpful and friendly.Definitely recommend!
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April 2023 by Stephanie Jennings (Special)
always a long wait in drive thru and never have medication refilled even on auto fill..