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February 2024 by northsidegeneral
I get there and I ask "Nicole" if they do engine repair work. Of course the answer is YES. I asked again, because I didn't want to pay $116 for a diagnostic check for something I already knew. But I understand, they have to diagnose before they repair. I asked AGAIN, so my car will be fixed? Again, she says YES. AutoZone had already given me a FREE (2 minute) Diagnosis. I just wanted the car fixed. I explained to the "mechanics" what the issues were and waited in the lobby for 2 and a half hrs with my son. They came out and said the work that needed to be done was outside of the scope of their capabilities. 2.5 hrs and $116 WASTED for nothing. They knew they couldn't or wouldn't do the work before I wasted my money and my time. So I feel that I'm entitled to a refund or some sort of compensation. Very disappointed. I thought Firestone was a reputable company. And they drained my coolant without replacing it. I really want my money back. Hire real techs please.
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February 2024 by Jo Marturano
I called to see if they had time for an alignment and Logan checked my phone number and saw me drive in. He recognized me by the car and had the receipt ready by the time I walked in. I felt like a very valued customer, and the turnaround was amazingly quick. The lifetime alignment saves a lot of money!
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February 2024 by Jim Bannister
Trust worthy .. 100% . Made an appointment . Every was done on time . Thanks to everyone working there .
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February 2024 by 218rpg
Was very happy with the Staff and the service!
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February 2024 by Eric Noel
Firestone got me in before my appointment and was fast and thorough!! Cost was great too!
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February 2024 by Steve Mcafee
Fast service. Friendly service professionals.
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February 2024 by Gene Bryant
The Firestone Staff was very friendly and knowledgeable. Took care of my car quickly and got me back on the road in just under an hour. Highly recommend!
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February 2024 by Cardin Price
Great customer service.
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February 2024 by Janet Lugo
I like going to Firestone. They have all my service records and it's easy to make an appointment either on line or by phone. I choose to wait inside there waiting area just in case there done before expect time. It's a comfortable area. There prices are great.
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February 2024 by D Ballard
Nicole made the process of making an appointment thru the end of servicing our vehicle extremely easy...from oil change, tires & new wiper blades. She was very helpful in providing great information on comparing & selecting the tires best for our vehicle
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February 2024 by Cheryl Gaulman
Great experiences
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February 2024 by Larry Walker
In the past after taking my F250 truck to two other Firestone Car Care Centers, Lexington Firestone location was the only one that resolved my front end issues that I was having with my truck. I only go to the Lexington Location. Also Eric is an awesome Technician ??. Thanks Firestone of Lexington South Carolina ….
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February 2024 by Marnie Sullivan
I had an annoying sound in my engine for over 4 years. It was loud and misdiagnosed several times. In just one visit, the team at Firestone found the problem, made the repair and my car is running quietly, once again! Thank you!
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January 2024 by Susan Gage
Appt for oil change and they were right on time and pleasant to interact with. Joe was helpful and knowledgeable
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January 2024 by Tisa Collins-Williams
Nicole is awesome!
