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March 2024 by GK B.
We're new to the area and have been researching financial institutions to do business with. First Citizens Bank kept popping up on our radar for the past couple months. I've asked several neighbors who they banked with and if they were happy with the service. There were many complaints about many banks, First Citizens Bank was mentioned by several neighbors who raved about them. Things like seeing familiar faces for years at the branches, to good feedback on interactions with staff, phone call center employees and mobile / web banking. We researched continued our research and First Citizens Bank kept popping up with good feedback. So we took the plunge. We went into the Lexington branch on W. Main St. (near Food Lion and the Lexington 29071 post office). We were greeted by a very nice teller who asked how she could help us. We told her we were there to open a new account. A gentleman came out of the office and introduced himself as Garrison Graham. Garrison was great. Super nice, funny, knowledgeable, patient and a pleasure to work with. We were very pleased with the competitive products FCB offers. We opened a checking and a savings account. Garrison was a full service, customer satisfaction oriented professional. He set up the accounts, provided all the necessary checks and deposit slips, explained the process for direct deposits and electronic transfers. He also set us up with the mobile app and online banking. We'll surely stop to say hello to Garrison each time in the branch. Everyone there are just those kind of people. Genuinely nice and make you feel like a valued customer they've known forever. If you stop in for anything other than teller services, ask for Garrison tell him we sent you! If you're looking for a new bank to hold your fortune or just your daily banking needs, FCB was at the top of our list, check em out. Me highly recommend First Citizens Bank
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February 2024 by Joe Scottaline
I have been with First Citizens for 18 years. I just recently moved to Lexington County. I had a problem with my online business banking. I was told by the main office, I would have to go to my local branch. I went to the 728 W. Main street Lexington, SC branch. I walked in and a young man, Garrison Graham Immediately asked me to come back to his office. I must say, he acted like I was his only customer. He took my issues very seriously and solved all them. I would defiantly recommend this branch and employee to anyone!!!ThanksJoe Scottaline
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September 2022 by Midlands Gaming Coalition
Wonderful Bank full of friendly staff that take care of you quick and efficiently! I love their customer service!
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October 2020 by Jeff Howle
Angela Klosterman with First Citizens Bank does a great job in helping my family with the loans and banking services that we need. Exceptional customer service.
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November 2019 by Sonja Sharpe
I had a great experience in refinancing my home mortgage as well as opening a small business checking account. The employees were professional, friendly and took their time to explain the details. Other banks were not as friendly in helping my partner and I to establish the checking account as an LLP is not as normal of an established business type.
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August 2019 by Brandon M.
Angela klosterman, is the best in the biz when it comes to loans or any financial needs .Go see her today for great service .
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January 2019 by Gelito Cartagena
Bad experience. Went to window at 8:40 to get a withdrawal from my account because I wanted large bills and was told that I either could go to the atm or wait till 9:00 to come in the lobby. What is the point of the window being open if they dont want to do anything.
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November 2018 by Darren R
Very bad customer service. Have been banking here for years. Try to withdraw money from my account in the drive-thru. Am told can't cause of limit. Its 8:58am. Then the cashier says I have to wait to use the lobby cause they don't open til 9am.
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September 2016 by joseph caraman
Sets false expectations and does not live up to their word. I've had great experiences with all other branches except this one.
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August 2014 by Patrick Erwin
Does well and no big complaints
