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November 2023 by Kandi Beard
I went here today with a friend, I do not bank here but accompanied her to do her business. I was amazed at the staff and the setup they have. Fredrika was exceptionally helpful. Helped me get some copies of things that I needed and they even had a donut and coffee bar set up. I was very impressed and I wish all banks had employees like Fredrika! Highly recommend.
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November 2023 by Katrina Sawyer
Customer Service is terrible over draft fees are very high. I had a deposit to cover my expenses on Thursday November 9th m. They didn’t put my deposit to be available until today November 13th. I called to request the fee be reversed they declined saying due to previous fees credited and the Federal Reserve give dates when funds should be available. I will be filing a complaint with the Better Business Bureau and Consumer Affairs.
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November 2023 by Roy I.
Always have been kind to me and given me good service. It's an inviting place. Customer service has always been excellent.
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September 2023 by Moriah Leech
We love Grow, friendly staff and excellent service. Very happy I switched from SAFE. My husband has been a member here for years and when we got married I joined his account, I’ve been very pleased!
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July 2023 by Anthony Buccino
All workers at the Grow financial, Lexington branch are super kind, patient, and display excellent hospitality! Thanks guys.
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May 2023 by Kirk Chwialkowski
Antoine was friendly and professional. Quick service and very clean atmosphere.
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March 2023 by Tanisha J. Sutter
This company is the worst bank I've ever dealt with. You have to go through so many loopholes just get documents you need for tax purposes. They do not admit to fault at all. This is not how I do business. I'm so glad I do not have to use them again.
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December 2022 by Sam Crews
I was just blocked from getting a new car loan because I supposedly owe them $43 from 2018… an email or phone before they reported this would have been nice.
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July 2022 by Dan Mazzone
The people here are very friendly and super helpful! Brandon always gives us great service and is very personable!
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May 2022 by Luke Hester
Do not do business with grow financial. Their interest rates are garbage. Their online banking user interface is among the worst I have seen. Everything seems to be way more difficult than it needs to be. all they do is collect interest pester you with their pathetic "security" system and seem to invest no money into customer service. trying to pay off a lump sum on my account ended up being an hours of my time that I will never get back. and then they call me right afterward to validate that these payments are correct. I miss the call and then have to wait on hold for 45 minutes just to tell them that no one had stolen my identity to pay off my loans. just such a waste of time. I cant wait to pay off my loan and wipe my hands of this scam.
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January 2022 by Arnold Smith
I have to say i wish everyone and all financial institutions were as friendly knowledgeable and so willing to help thier customer as much as a Grow employee 's are! I have been a customer of Grow going on 6 years now and I have never had a bad experience.i Just got off the phone with Brendan from the central ave store in North Carolina.What a helpful person he was and not once did he loss his cool .Thanks .I truly hope the corporate offices realize what great employees they have in thier Carolina branches...I wish we had a branch here in Crossville TN .Again Thank youArnold Smith
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September 2021 by Travis Jordan
My wife and I recently opened new Checking and Savings accounts with Grow. We have both been member’s of the same Credit Union outside of the area since we were both teenagers and are both now in our 40’s! Antione Frederick was the gentleman that served us and put everything in place for our new accounts. Antione is the perfect example of an excellent employee and his customer service is second to none. The experience was overwhelmingly pleasant and he made the process very easy and hassle free for us to move on from our previous banking institution. Not once since becoming new members at Grow has he not been there for us in person or by phone when we’ve reached out to him with questions on our new accounts. I would like to express a BIG THANK YOU to Antione publicly for your dedication to your job and service to the public you serve here in Lexington!! The other members of the team at this location are always very nice and willing to help us. We are looking forward to continuing to do business with Antione and the very friendly team at Grow in Lexington! Thank you all ??
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August 2021 by George Stoudemire
Super helpful when a fraudulent charge was made on my card. Stopped payment from going through and expedited me a new card.
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July 2021 by K S
The dealership selected them for my car loan. They've been great to work with. I've been surprised how easy they've made so many things that are a challenge with a lot of companies. Simply things like setting up auto draft which can be a pain with some companies took about one minute with them. Haven't had any issues they've had to resolve, but the process of getting everything set up has been easier than with most companies.
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April 2021 by Brian Thomas
Do not use this finance company they tried to scam me on my last car payment. Almost a month ago I paid the last car payment online. I kept checking the mail for my bill of sale so I could go get the car title from the DMV. Well it's been nearly a month since I paid the car off and still haven't received my bill of sale so I go check my account online and some how they added an additional $0.03 to my account that they said I owed them. Which is a lie. They added the extra 3 cent to my car loan balance so that it would appear that I didn't pay it off yet so that they could screw me over and wreck my credit because I paid the car off a year early. screw grow financial. All these fake positive reviews are crooked grow financial employees who are benefiting from the scam. YOU HAVE BEEN WARNED DO NOT USE THIS FINANCIAL COMPANY.
