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February 2024 by C H
Stan really helped us out! My girlfriend was looking everywhere for a certain product for her new job which has her out of town for the week (so unfamiliar area to her). I called the store for her to check availability and they only had 2 left of this product. Stan answered the phone, found the item, and even took it to the service counter for her to pick up quickly and easily so she could make it on time to her first day (she had already checked 3 other Home Depot’s and 2 Lowe’s between the previous night and this morning). Shout out to Stan, he’s the man!
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February 2024 by Andrea Talmadge
Our local home depot. Sometimes hard to get help in certain departments but nice store overall
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February 2024 by Thomas Wright
Store very clean and well laid out. Particularly impressed with their level of service
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February 2024 by Carol Anderson
Helpful sales staff and well organized store.
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February 2024 by Doug Snyder
I recently bought a freezer less refrigerator for work. I used the website hoping the order process would be quick and easy. When I went thru the checkout process, I selected to have the old refrigerator hauled off and declined the installation kit. I had to call the location to find out what was included in the kit. I was told it was water lines. The unit I bought did not need a kit because it does not have water in the door or an ice maker. I went thru the checkout process 6 times making sure to deselect the kit and select to have the old unit removed. I gave up. The web finally let me remove the kit but would not keep the haul off option. The unit arrived and I could not get the drivers to contact there store. I called and talked to customer service. Basically, she said I was out of luck. Beware when you get any appliances delivered by Home Depot. I will not use them again.
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February 2024 by Kris Pendarvis
Melissa was awesome with my return, probably couldn’t have had a better associate she got everything on the receipt (Ryobi drill combo) and even the protection plans so I got my money back in full!Another gentleman a bit older with white hair, he offered me 10% off of a damaged packaging of drill bits so had a great shopping experience all in 20 mins, staff like that goes a long way! Give them a raise!
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February 2024 by Jimmy Lucas
Staff was very helpful and friendly. Clean store and organized.
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January 2024 by Taylor Barfield
The people were very knowledgeable. That everything I needed in the location. Very good customer service I would recommend this place to anyone
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December 2023 by Jeanette McNew
Good selection of flooring products. The employees were very helpful.
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November 2023 by Bobby Long
Very unhelpful.In the middle of a bathroom remodel. Waiting on the shower insert being shipped to this store. I get notified it was damaged in shipping. Reorder will take 2 weeks. The manager says I can come look at the damaged shower to see if I want to use it since we really need it ASAP. I called to ask an associate just to give me an idea what's wrong so I don't drive from Swansea if it's not useable and get nothing but run around. I think they were too lazy to walk to the back to look at the box or maybe too clueless to understand what I was asking. Either way they were totally unhelpful. This is a fail, Home Depot. Oh then they put me on hold and leave me so I would hang up.
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November 2023 by Nicolas Collins
Grant, helped me with all of the needs that I had and went out of his way to assist me with everything that I needed. Thank you to Grant for being one of the last lights of hope on this planet, his customer service skills were through the roof!Thanks Grant and the Home Depot team!
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October 2023 by Glen Osborne
Had what I needed and got outstanding customer service, not like other home improvement stores.
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September 2023 by Sean & Kristin Parsons
Store very clean and well laid out. Particularly impressed with their level of service. As soon as I walked in a young man asked if he could help me find some thing and then not only directed me to it but walked me there and then helped me pick out the exact item I needed. Upon check out, I was walking to the registers and the lady from the returns counter saw me and called me over and said that she could check me out a Servino waiting in her line. Exceedingly friendly and courteous very impressed with the level of service.
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September 2023 by Melissa Hamlin
Home Depot Lexington 378. I love coming to this store. They always have different products from Lowes and some good deals. Today I bought a rectangle patio table and 4 chairs to go with it. I asked 2 associates for help. The one brought me a flat cart and left it there. Didn't even ask to help me load it or even take it out to my car. I had to ask a customer for assistance. Went to check out and another customer helped me to get it by through the isles. Checked out and the cashier didn't even ask if I need help loading it. So I loaded by myself which I usually do anyway. Very disappointing in the lack of associates that walk pass you and don't even ask you if you need help. SMH
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September 2023 by Jessica Uldrick
Never thought I'd reach the level of adulthood where I'd have a preference of hardware stores but after recent home renos working with home depot has been much more enjoyable than lowes.In the event there have been order delays they communicate updates and do their best to rectify the situation. Returns are also easy and quick! Great customer service.
