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March 2024 by Jade Smith
Poor management service!!!!! All of my order was incorrect. My food wasn’t in the bag after driving home I called to attempt to come and get the food. I was told that he didn’t feel like making a pan of macaroni because they close at 10! Explained my frustration he didn’t understand and hung up the phone I then called back the employee hung up the phone no one picked back up the phone very unprofessional I will be calling corporate!
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March 2024 by Turkessa Barnes
Customer service is terrible here. The lady at the drive thru is very rude. I didn’t even complete my order, I just drove off.
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March 2024 by Karley W
I’m sure the only requirement to work here is to have a terrible attitude. The MANAGER is the rudest person I’ve ever encountered in my life and that’s a strong statement. Just a nasty attitude for no reason at all! I’ll drive 30 minutes to another Popeyes before I go back to this one, they will be out of business soon for sure with the employees they have now. All over just terrible.
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February 2024 by Kofeii
We Always go in to place our order, so can’t attest to how the drive-thru is. But inside, the employees have always been very polite and nice.The food has tasted amazing every time. I order the chicken sandwich, Mac and cheese, and Strawberry biscuit each time.They honor the coupons sent in the mail which is a big bonus!Only 4 stars because despite the food tasting wonderful and polite employees, they do have a habit of getting small parts of the orders wrong (regular instead of spicy, charging for a bacon and cheese despite not ordering it)But I’ve truly been impressed by this establishment just due to the huge decline in fast food overall recently.
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February 2024 by Brandon
Piss poor Popeyes. Ordered online 24 garlic Parmesan wings and 2 regular mashed potatoes with gravy..super simple order.. drive 15-20 min to location, wait 5 min or so in drive thru. Told to pull in slot or come inside as they do not have my order ready. Get inside and wait another 15 min. Receive wings in bag just tossed on table, does not say a name but apparently it’s mine as I ask and the employee nods. Missing both sides of potatoes. Finally get sides and get to car…. I decide to count the wings, I open both trays and count but my math is only adding up to 22. I was short 2 wings which after the wonderful display of customer service and expedited speed at which I received the majority of the food I paid for, I decided to forego the trip inside again and just be thankful I was only shorted 2 wings.
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February 2024 by Elijah Frazier
The lady at the window filled my drink up halfway and was
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January 2024 by skylar bonnette
This place sucks and they limit chicken wings. I been living in area for a year now, every time I tried to go the decision to pull off has started happening. The people are rude. Seem like it’s the culture there. Once the manager was working to drive through and she was rude. I think she trains everyone to have a nasty tone.
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January 2024 by Misty
Had a big family order & they nailed it! Polite service at the window, hot food, doesn’t get any better than that! We truly appreciate all of their hard work!
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January 2024 by Dennis Mosinski
Food was good, however we did not get the sides we ordered and the fries were stale.
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January 2024 by KshaFairley
This location was very clean, & neat! Service was excellent, and my food was fresh and hot! ??
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January 2024 by Giovanni Price Sr
Sweet & Spicy and the Ghost Pepper wings 10 out of 10
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December 2023 by Matt Gottlieb
I live a keto lifestyle but take an occasional "vacation" and today I was really wanting fried chicken and mashed potatoes. My visit today hit the spot. I had always liked their spicy chicken and the breading was perfect. The mashed potatoes hit the spot but definitely not as good as home made.
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December 2023 by Dr. Kizzi S. Gibson
Pulled up around 4:20 pm and no one was in the resturant or in the drive thru. Placed an order in the drive thru line. Food was not fresh tasted like it had been sitting. I ordered 3 shrimp meals. The fries were floppy and clumped together and the shrimp was not crunchy. I also ordered a 2 piece chicken meal and I was given two wings instead of the normal thigh and leg or breast and wing. The chicken was also not fresh. Very sad to see this resturant go down. There was a time when their food was always hot and fresh. Not worth the money that was spent (almost $50). One highnote- the younglady at the window was very nice and pleasant.
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December 2023 by Dhruti pathik patel
My family love popeyes food and we come all the time to get food. Specially this south lake drive lexington location, employees are always so rude. I have several time went drive through and they would not answer or always rude while taking orders.I have never complained or I never do review but the service here is so bad that I have to write this. I hope management do something about it.
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November 2023 by Ded Hampster
The Hwy 6 Red Bank location is suffering from bad management and bad customer service. I truly love the Popeyes food, but hadn't been back since 2021 when the cook came out of the locked restaurant and warned everyone in the drive through not to eat there and he was calling DHEC. And that was on top of them always shorting you food in your order, like forgetting the biscuits when every combo on the menu comes with biscuits or ordinary a 12 piece spicy and getting home to see is only 8 pieces mild.Anyways, on a thurs 6.30pm 11.2023 their dining room was open and we were the only customers in the dining room and drive through. There is a sign posted at the register at face level on the covid partition reading "no airpods, no watches, no phones or a week suspension". That is the kind of threat to employees that should be posted on the back bulletin board, not where customers can see. We were not greater at all and the employees acted like we had walked into their break room. Our orders came out ok and the dining area and kitchen seemed clean. But about 30 min later a 2nd customer came in after their drive through order (no other customers other than us) and had to argue with the staff to get their full order. Apparently they "forgot" a whole sandwich and fries combo and all the sauces for the strips for that customer.
