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February 2024 by J
Good deals and friendly helpful employees/managers
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April 2023 by Melissa Davis
Store is concerned about benefiting employees and not the customer. Bought a pair of shoes at Shoe Department in Pigeon Forge TN. Got home with two left shoes. When I contacted them they instructed me to take the shoes to the nearest Shoe Department and they would be able to exchange them. I took my shoes to the Lexington Shoe Department and presented my case. Her response to me was "how is this going to benefit me and my store?". Then refused to exchange my shoes. Customer service is terrible! The Pigeon Forge Shoe Department will always have my business even though they are four hours away.
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April 2023 by Lisa Dawson
I came in with 3 of my grandkids last week. The sales person was so helpful and professional. We purchased 4 pairs of shoes. She definitely made our shoe shopping trip a sucess.
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February 2023 by JaMiE SuMMerS
This place definitely lives up to its name. It's a department full of shoes. Some nice shoes, some not so nice... All reasonable prices
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January 2023 by Tim Moore
Some of the best shoes and prices around
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November 2022 by James Leon Jenkins
I purchased five pairs of shoes a pocket book, & wallet for my wife. She picked out. Very helpful personal and services there and the prices were very good.
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October 2022 by Dann Ardis
Excellent customer service..Been going there 7 years now.Today was excellent service.
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August 2022 by Mik A
I visited this store today. I'm 7 days post back surgery. I walked in looking rough, had a hard time getting around....but then Jacob came to help me. He was very nice, very kind, and very personable! He hunted down the shoes I was wanting, was very patient, and if that wasn't helpful enough, he even carried my bags out to my car to help me even more. I hope this company recognizes that he is a really great employee that went above and beyond for a customer that really needed the extra help.
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August 2022 by Mik S
I visited this store today. I'm 7 days post back surgery. I walked in looking rough, had a hard time getting around....but then Jacob came to help me. He was very nice, very kind, and very personable! He hunted down the shoes I was wanting, was very patient, and if that wasn't helpful enough, he even carried my bags out to my car to help me even more. I hope this company recognizes that he is a really great employee that went above and beyond for a customer that really needed the extra help.
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August 2022 by Cody Garner
I'm actually not giving a bad review to the store, the store and staff were good but it's the product I bought that was bad. I bought a pair of boots from here for work, I haven't even had them for half a year and I'm already applying shoe glue all over the soles, the fabric inside where my heels are have worn out, and I already had to replace a lace on one of them. Again I'm not blaming the store, I just know what not to buy next time.
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February 2022 by Elisha Carr
Attentive associates, clean store, and good sales! Snagged me a cute pair of boots for next year, only $20! Only -1 star because it's a bummer that they never have Women's DC Shoes ? #frequent_customer
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December 2021 by Crystal Caine
I needed to make a return but didn't have my receipt. The young lady at the register went above and beyond to help, searching the system as far as 30 days back So that I could get my cash back instead of store credit. I really appreciated this, and although she was busy, she didn't get frustrated or put me on a back burner at all. Much love.
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December 2021 by Linda Callahan
Selection small...not enough new stuff still selling sandals and flip flops.
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October 2021 by Mia Lynch
Went in to look for shoes for my Grandson. Asked to have his foot measured, they handled me the foot measuring apparatus..no Size 10's in the store at all. WORST customer service EVER! I would give the store a point of a star if I could. Please go to Rack Room in Lexington...do not waste your time here.
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August 2021 by Angelque Merrill
It's hard to find wide shoe sizes but this store has the biggest selection
