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December 2023 by John Bajzik
Worst service I’ve ever seen. Very disorganized. They had my package at the post office but they said since there’s 3 different zip codes they didn’t want to go back there and look for it. Then the carriers said that they couldn’t help us either and should talk to the people in the front. Even after we said multiple times they wouldn’t do anything. Worst thing is the package can go bad.
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December 2023 by Aaron Janzen (Clemson Tiger 81/16/18)
Can I give zero stars. A backup mail carrier destroyed the lid on our mailbox. Reported that. Nothing ever happened. Our regular mail carrier is as lazy as anyone can be. We caught her on camera flipping a large package from her truck to our front porch. Left in the YARD because she didn't want to put it on the porch. And many more issues. Who's running this post office!?!? This post office is a joke!Edit: 11 months after my first review, nothing has changed. No one gives a flying fart about doing a good job. They accept laziness as the standard. And they haven't changed. Still have issues with the lazy mail carrier. If she worked at "The Office" Michael Scott would give her a Dundee for the laziest employee award. Good grief this woman makes Stanley look like he's a hard worker! That's right I'm talking to the lady that goes up and down Platt Springs Road. Calling you out! Try to care about your job a little bit. Just a little bit...
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November 2023 by Kevin never lies
Whenever I go in here, I always get treated very well. The mail is always delivered on time, and I get all my packages.
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October 2023 by Angie Harmon
Always have to go pick up packages because they don’t leave them them or blow horn to know they are there. Also I have replaced mailbox repeatedly and it keeps getting broken because mail carriers tear off the door to my mailbox
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October 2023 by Kathy Johnson
Please make sure the carriers are delivering the mail to the correct addresses. I get other peoples mail almost everytime they deliver. This guy is always on his phone, pays no attention to whose mail he puts where!!! Horrible service!!!
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September 2023 by Dena Doan
made an appointment for a passport renewal and other people who signed in late still got in before me. lady working complaining she is the only one working and is trying her best. it shouldn’t take me that long to do a passport keeps saying she’ll take my picture but hasn’t done it yet.
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August 2023 by Elizabeth McMillan
I have now had two instances wherein a package that requires a signature was not even attempted to be delivered. Both times no one has rang the doorbell or knocked and the notice of attempted delivery was placed inside the mailbox and not on the door. On 6/23/23, the first instance, I submitted a complaint and received a call. The caller did not seem at all surprised when I informed him that I and two others work from home and would have known had someone knocked (in addition to dogs that would have barked at someone knocking on the door or ringing the bell). They had someone return same day to deliver my package. I have submitted another complaint today for the same reason. This is obviously becoming a trend.
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August 2023 by nicholas gallagher
My carrier is very rude and always takes my best deliveries and marks it as delivered. Or they will mark it as in transit and u will never get it. The Service request will be sent back as completed in less than time it takes to complete the investigation.
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July 2023 by Cleta Smith
I dont know why so many bad reviews.Have used this branch for over 8 yearsHave always had very pleasant professional service. Maybe more should walk up with a smile instead of a chip on thier shoulder might be different experience.
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June 2023 by K. M.
6/26/2023I have filed numerous complaints about the poor customer service from our local South Lake branch of the USPS in Lexington SC 29073. It's been years of horrible service since Buzz retired. We had a mentally deranged carrier for a while who threatened to sue us if we ordered anything in a box from Amazon, claiming DeJoy told her to sue customers for heavy parcels. Then we had a few between her who misdelivered mail routinely, dumped mail in odd places near the road, and/or delivered others people's mail to us. The woman before the young man we have now, often sped by the house and didn't pick up the mail at all. Clearly, she trained this new guy! After filing many complaints with attached pictures, a polite man called me today and took all the information for probably the 30th time (nothing ever improves), then a rude woman from Newberry named Tiffany called, and she was confrontative. She claimed I was being mean and should have to buy a post office box, and travel to the post office daily to get my mail??? I have already been delivering multiple boxes of mail to my neighbors that the carrier leaves in my driveway, but now I need to come in, buy a post office box, and wait in line daily for my mail too, because the carrier is incompetent? I'm sorry, I snapped at her and told her the whole point was for him to do his job correctly, not tell me to do his job for him. Then she got nasty and said imagine having to deliver to as many houses as he has to??? Again, she should be working with him to improve, not lecturing me on how hard of a time he is having. I routinely get other people's packages with my address written on their boxes, to then find out it's for people up the street. She claimed it wasn't his fault, he is learning. I told her he doesn't pick up mail in the mailbox with the flag up either, and it often sits for days. She claimed it must have been someone else. Then the few packages he got to my home for me, he threw out in the rain, even with a note on the inside of the mailbox lid clearly specifying to put it in the well marked receptical on my front stoop (I sent you the USPS pictures). He claimed he thought it was a garbage can and never read the sign on it or the note taped inside my mailbox. Can he even read? It would explain why I constantly get other people's mail. Please don't have Tiffany from Newberry call me again. The man who called before her was professional. She was hostile and accusatory. If you can't deliver the mail correctly, please send it back to the vendors, because right now it is being delivered to other neighbors, some of whom sit on it for weeks before they bring it by. I have asked Amazon, TEMU, and others to use FedEx or UPS. They behave professionally and their carriers see the very clearly marked package box. They also knock on the door, especially when it is raining. She clearly should not be working in customer service, because all she did was tell me what an awful person I was for filing a complaint. The man was there listening, so I guess she felt she had to defend his slack behavior. But, telling me to come in daily to get my own mail and pay for a post office box was out of line. If he can't do his job, why is she insisting I do it. I've worked for the government for years, and no one ever told someone else to do my job for me. Her ending the call saying he was unable to deliver effectively because there are too many houses on his route, isn't an excuse. Maybe you should hire him help? Or, possibly replace him if he can't handle the job. Being lectured for being "mean," when I just want my mail delivered to me undamaged and don't want to deliver packages for others he drops in my driveway isn't mean. I'm truly tired of repeating everything he has done wrong constantly. Clearly his incompetence is fine with the post office. My next contact will be with the news media, because clearly you all don't want to correct the issue. My neighbors are tired of the poor custom
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June 2023 by Anastasia
Staff is extremely rude and incompetent. I completed a change of address request online. I received an email with a barcode instructing me to go to any post office with identification. The clerk immediately told me she could not help me and another older lady with dread locks jumped in and said with an attitude that they could not help me. They provided me with no valid reason as to why. I pulled up the email and showed the clerk. After me questioning her, she decided to scan the barcode from the email. She was able to complete the process without issue. If you don't know how to do something say so! Don't tell me that you can't assist. Thankfully I did not take no as an answer.
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May 2023 by Shontate Morley
Would give them zero stars if I could. Delivered my package to the wrong address, I believe intentionally. I go the the post office the next business day only to be told my package was delivered to the wrong home. How would they know if it wasnt delivered wrong on purpose???
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May 2023 by Stephen Mungo
Constantly not delivering packages. Today for example. 1st driver told me it was on the 2nd tuck. I watched 2nd truck only complete half my neighborhood and turn around. I paid extra for priority shipping too.
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May 2023 by Chip Elliott
Incompetent comes to mind. This week they shipped a package destined for my home in Lexington to Bethune. Last weeks package was sent to Irmo. They no longer answer the phone as they did in the past. The 1-800 number is useless. In the past, when Tony was delivering the mail, the more important the document, the less likely it was to end up at the correct address.
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May 2023 by cheri bowen
WORST employees. Lazy liars who don't seem to use their brains or even care is an understatement. Deliveries go undelivered 9 out of 10 times. Years in this area and I wish they'd shut them down.
