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April 2024 by Terri C
This used to be my go-to for pizza, not anymore. The last 3 times my order has been subpar. The pizza looked cooked on the bottom, but it was doughy on the inside. They shorted me 1 parm bite (not a big deal, but not the point) and have cut back on the seasoning. They have been so dry! I ask for extra sauce on my pizza (cuz there is never enough) and sometimes I get it and sometimes I don't. It's very inconsistent and disappointing. I've given the service 4 stars as most everyone has been nice when I picked up my pizza and the place always appears clean. Friendly folks, but the food is definitely not the Domino's I know or knew. Someone please come in and save this place!
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April 2024 by Lisa Thompkins
The one person that was in the store stated she was a manager! Very rude told us to leave her alone. She was not in a good mood and would not give us the information needed to file the report. She voided the order but it did not say that the transaction was voided and she couldn’t give us anything stating it was. Will never use this facility again and it’s a shame because it’s right in front of my house. I’d rather ride miles to get a pizza than to have to look at her face again that is just how rude she was!!
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April 2024 by ¿Khia Anita?
Celeste, the manager, made us wait an hour for our pizza. We called to check in on our pizza and it hadn’t been put in yet. She then proceeds to hang up after I ask where my pizza is. We call back and we get a very pitiful “sorry” and then she proceeded to cancel our order? Please take some consideration in choosing managers ?
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April 2024 by Owen Carpenter
We ordered and this lady Name Celeste decided that she was going to cancel her order after making us wait an hour and refund the money. She was really rude for no reason and we didn’t deserve service like that.
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April 2024 by KK
Worst customer service in a Dominos I’ve ever received. Celeste was absolutely awful, after 48 minutes of having our order placed and the app said the pizzas were still being prepped, when we called the store, Celeste was incredibly rude and when we inquired if we could just get pick up she said she was going to “help us” by just canceling the order and refunding it and before we could even respond the btch hung up. 3 hungry kids and one rude cnt, thanks Celeste.
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April 2024 by Damien Grant
Fair price, fast delivery, driver was very friendly
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April 2024 by Nick Locklear
All of my food came out amazing. The workers were really helpful and made the ordering process super easy for me. Thank you Travonne and Celeste for being patient and courteous towards me.
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April 2024 by Sally Boone
I went here on the 25th of March, and the management was terrible. She tried to start an argument with the customer. Very nasty and rude. Demanding her to leave her store. Would not give the customer the manager's name. You have a lot of people that order from this store. If something don't be done about her, then we will have to take our business elsewhere. She also threatened the customer. Please reply.Thank you. Hope to hear from you soon.
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April 2024 by Brianna Lewis
I have an extensive clinical, healthcare management & project management background. Something is very off and wrong with the manager Celeste. Please consider thoroughly evaluating the management and staff of Dominoes Hwy 9:When I was handed my order, I checked the pizza at the counter before leaving. I ordered through my saved favorites and noticed a topping was missing. I discussed this with the cashier and he pointed out my receipt read what they made despite this not being on my saved favorites. My best guess was that there was some sort of tech issue with the saved favorites feature online. I asked if he would be able to add the topping, which I did not have an issue with paying for. He referred me to the manager, Celeste. She said that she would not be able to add "cold pepperoni" to my pizza, which I never asked her to add raw meat to my order. She continued making several demeaning remarks about my request, which were multiple different variations of her inital comments demonstrating poor insight. Mind you, I was not rude to her since my goal was to find solutions about the error. I noticed quickly she is unstable and has concerning behavioral issues. She blamed me for the order instead of listening to what I stated above. I then asked if they could add garlic instead since the pizza is dry. I did not mind purchasing. (The pizza maker often honors this request for adding garlic directly to the pizza. He did this for me last week). Again, condescendingly, she ignored what I requested and grabbed 1 garlic cup for a large pizza. I repeated myself again, which she continued with a nasty tone, "I will not add garlic and whoever did that was not suppose to. Everyone doesn't get what they want. You ordered wrong. That is your fault. You can buy a 3rd pizza. I will not trash the pizza. Garlic is already on there. You need to leave the store now. You are complaining". I never asked her to trash the pizza. I absolutely told her that there was no reason for her to be disrespectful and condescending toward me when adding garlic is done routinely. She says, "Garlic is already on your pizza. I don't know why you are still standing here complaining. You need to leave. You won't get your way". Her tone and way of handling basic situations was escalated with extremely bizarre, quite ignorant, and unprofessional mannerisms. I asked for her manager's name to escalate this to. She said, "He doesn't have an office and I am not giving you his personal cell phone number. Go Google numbers online". Again, inappropriate and odd response as I never asked for his personal cell phone. She initally refused to give me names. After sternly asking for a 3rd time, she told me that her manager's name has the same last name as hers. She didn't even have a name tag on. That is the only time Celeste appeared to smile but it obviously was not rooted in friendliness but rooted in poor communication, inappropriate behaviors, lack of professionalism and poor basic problem solving skill set.Her behavior is not appropriate and she is ill fitting for a management position. This was a simple solution that did not require the actions and attitude she comits to. She is definitely unfit in this role as she has 0 emotional regulation and has taken something so small extremely personal in the way she responded letting me know her personal relationship with her manager. I also asked for his manager's name and she refused to give me their name and contact information. Her response was, "Go ask him instead when you find his number online". Absolutely disgusting customer service and a horrible way of speaking to anyone. As I was leaving, she was saying how she is "not sorry" and " I can't get my way". Unfortunately, she has very poor insight. I absolutely wished her to get help and to be better. She continues repeating herself as I am walking out.Please take the time to thoroughly evaluate Celeste, her immediate superior manager, and the s
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March 2024 by Jamie Hill
What a deal! Free $6.99 free pizza with delivery which they charge $5.99 for delivery now. And this is why I don't tip the driver! Your charging for delivery you pay the driver.
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March 2024 by Nancy Harden
Arianna is the greatest CSR ever ????
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March 2024 by Aran Sheehan
Pizza
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March 2024 by Tammie Watson
I love cheese pizza. It was made just perfect with the deep
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February 2024 by Loralee V
We ordered delivery online. It said we would be able to get delivery. 45 minutes after we ordered and the order tracker said the food was ready, they called and said that they do not deliver to our address. Why let us order if you don't deliver to our address? They need to update the website if they can't deliver to our address.
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December 2023 by Susan Bennett
Could not order. Got disconnected with automated service. Then called and was on hold for over 5 minutes and hung up ordered from another pizza
