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October 2023 by Sabrina K.
Thanks to the great customer service by Melanie and Jordan a month ago. Both were so helpful, friendly, and were very candid on the products. Will be returning when I am in the area.
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August 2023 by Olivia Froncillo
Give Brian a raise! I've been going to Blue Mercury for all my makeup for years now and Brian went above and beyond with customer service. He was so knowledgable about each product and took the time to help me pick out some new stuff I haven't tried before. Great customer experience!
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November 2022 by Lauren C.
I've normally only gone to the downtown location and will be only going to that one from now on. The ladies working are really unprofessional and not knowledgeable about what they're selling. I picked out the color I needed because I knew what I was going in for but another lady in the store was being berated at by an employee for putting something on her lips that contained alcohol. A young employee talking to a much older woman really disrespectfully. When I checked out - I wasn't given a total. Just swiped my gift card (I had two for $50 each & I'm glad I checked my own balance beforehand). The total should've been around $54. So the lady swiped one gift card and threw it on her counter, held out her hand for the other. Swiped the other and threw it behind her counter. I had to ASK for my gift card back that would've had about $45 left on it. I'm assuming the lady was going to just keep the remaining balance but I would hate to assume such a thing. I ended up asking for both back and she acted annoyed that I did so. She then tells me she'd email my receipt when I asked for it to figure out the total of my purchase. I had to call 4 hours later to get the correct email on file to get my receipt. The lady on the phone wasn't any more professional. I still haven't received my receipt. If BM wants to sell high end product in towne center they need to hire high end help. Sad!
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October 2022 by Kristen Atkinson
Thank you Chelsea! What a breath of fresh air after leaving Ulta (deep sigh). I escaped a massive line of frustrated customers to the wonderful and helpful oasis of Blue Mercury. If you want to be actually acknowledged and helped by a professional, this is your place!
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October 2022 by Kali
Heidi understands the importance of providing exceptional service as management. She maintains professionalism and values every customer. I’m so happy there’s a location near home.
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October 2022 by Martin Michael Brodeur
According to the wife they have great products and the employees are always very helpful with their recommendations
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October 2021 by Lisa Harder
They all are very helpful and nice
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October 2021 by Sarah Gray Heinemann
The service was terrible and the employees were very rude
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October 2021 by Victoria Brodene
The staff there were super welcoming and knowledgeable about the products. I came in one day looking for toner and I liked how the staff weren’t over enthusiastic like most sales associates who try to shove sales in your face. I felt like I was shopping with a friend and I got what I needed. I really wish I remembered their names
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October 2021 by Cheryl Ann
Brandi is a phenomenal manager and makes sure her customers are well taken care of! She also is extremely knowledgeable on the blue Mercury products! The other staff are also extremely helpful and willing to assist.
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October 2021 by Lindsey Principi
Tasica is amazing! I was in major need of a make up refresh! Tasica listened to exactly what my needs were and went over and beyond to meet them all! She was so knowledgeable and patient with me.I will be back very soon!Thanks, Tasica!
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October 2021 by justin hofelich
Ladies were super helpful! Thanks for the experience and we will see you next time!
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October 2021 by Luann Vega
The customer service in this location is fabulous, products are high quality and it is displayed beautifully!
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October 2020 by tanya moseng
This place is similar to an ulta or sephora. If you prefer to shop for your beauty products in person instead of online they have a decent selection.