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January 2024 by Sarah C
I went here to get my triples and 2 cartilages done. The owner, Trinity, was extremely knowledgeable and helpful in helping me understand the post-care, and her extensive knowledge about piercings was so impressive. She made wonderful suggestions when I asked her advice on both the placement (for the ones I was getting done) and for the care of other piercings that I had. She was also extremely personable and I truly enjoyed our entire encounter!! 110% recommend visiting this Claire’s!
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January 2024 by Nicole Oakley
Awful return policy! Zero customer service! My 17 year old purchased a few things as gifts and needed to return a few things new unused w tags 2 days after she bought them. She paid in cash and they couldn’t give her cash back. The only option was to pay her with a store credit! She doesn’t need a $80 Claire’s store credit! So now I’m trying to reach someone via email or phone at cooperate with zero luck. Don’t pay cash here! So frustrating!
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December 2023 by Taryn Band
Unhelpful employees who sit on their phones. Everything falls apart.
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April 2023 by Olives B.
Horrible for getting piercings. My friend and I went to get her ears pierced and they got infected. Her ears hurt for weeks after she got them pierced at Claires. They use a cheap piercing gun that is not ideal for getting a piercing. If you're looking to get some piercings, go to a professional piercing shop.
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March 2023 by Heather Duff
The lady working there was a 1 woman miracle machine. While we were shopping, there was a bunch of other people shopping and she managed to greet everyone, get people checked out quickly, answer questions, and more with a smile WHILE she pierced ears. She had 3 ear piercings (1 was an infant) just in the time we were there but somehow, she never even broke a sweat. Epic woman!
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March 2023 by Ashley Quick
Not open when they advertise. Website & door say 10 a.m. but this is the 2nd time no one was there. I stayed til 10:10 & no one there.
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February 2023 by Danielle Moquin-Fox
Literally the greatest Claire’s on earth. Super clean. Amazingly patient staff. My daughters love this Claire’s and I don’t mind taking them at all!
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December 2022 by Susan LaMotte
I took my daughter to get her ears pierced here today and could not have had a better experience. My daughter was anxious (8 yo) and Trinity, the Assistant Store Manager was amazing. She took the time to talk to her and make her feel comfortable and special. And the store manager stayed late so they had two people and my daughter could get them both pierced at the same time. It was also very clean and well done. I so appreciated how kind and thoughtful they were.
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November 2022 by Susan L.
I took my daughter to get her ears pierced here today and could not have had a better experience. My daughter was anxious (8 yo) and Trinity, the Assistant Store Manager was amazing. She took the time to talk to her and make her feel comfortable and special. And the store manager stayed late so they had two people and my daughter could get them both pierced at the same time. It was also very clean and well done. I so appreciated how kind and thoughtful they were.
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July 2022 by Habib R.
Terrible staff. They don't bother to open on time or greet their customer. Nevermind the eye rolls and the exasperation. Those 2 employees on 7/10 should not bother to work on Sundays . It will do everybody a favor .
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March 2022 by Gina D.
I went here this afternoon for an ear piercing with my child. Katy greeted us with a smile and enthusiasm. She walked us through the process and was extremely accommodating and professional. She also helped us shop via phone for my little girl at home. Kudos to Claires for having such an amazing employee! Thank you Katy!!
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January 2022 by Addy Rose
Olivia was so nice and she did a lovely job :) thank you!!
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November 2021 by Keesha Tucker
What a delightful experience! I called ahead to make sure they are doing piercings (they are) the woman on the phone was nice and cheerful. That same woman recognized that I called hours before, even though she had lots of customers and she stayed super friendly, gave great advice, gave the right amount of encouraging additional shopping and made the whole experience pleasant. She was so quick in the piercing that I barely felt it. I am sorry that I don’t remember her name, but she’s the pretty brunette in her early 40s. I don’t know if she’s the owner of the franchise, she f not she is the epitome of what customer service should be like. A rare thing anymore…which is why I had to post this.
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September 2021 by Hannah L.
Staffs rude and NEVER there. They put a sign on the door saying "lunch break" and they close whenever they want. Never pick up the phone, and unprofessional. I love claires but this location gives them a bad rep
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November 2020 by Lowcountry Caroline
Took my sister to get her ears pierced today and the staff could not have been any nicer. Paige pierced her ears and made sure they were perfect and took her time. Quality experience at the local Claire’s. I’m very impressed.
