-
October 2021 by C. S.
This is by far the worst walmart ive ever been to. I don't think..ill ever return to another walmart. The staff are absolutely horrendous. Ive never encountered such despicable people. They dont speak, make eye contact, or help at all. They do not care one bit about their job. As far as the store itself? Nothing is in stock. I'd rather spend an extra $25 a week and go to Publix than deal with this atrocity they call a store. The icing on the cake? You have to get your own cart from the parking lot. There's no one retrieving them. I asked "where are the carts?" And a group of employees were standing in a circle by the door on their phones, laughing, and told me there are carts in the parking lot. Just go to publix.
-
June 2021 by Joelle F.
The Walmart at Proprietor's place has some of the rudest, hostile employee's I have EVER encountered. I absolutely dread having to go in there. Don't ask for a price check gosh forbid! No smiles, sullen faces, and just hateful customer service. Not all, but more than once we just got treated like crap. Guess the employee's just have to show up, forget work ethic. Not at this store. Awful.
-
June 2021 by Kathryn B.
This review is for specific customer service only. Normally, I'd rate this store location MUCH higher. I recognize that some service personnel in retail and restaurant environments have had to deal with customers that lack patience and are rude; that's not what happened here. Yesterday, I needed to return a can opener I'd purchased on-line. This was a $9.99 item, and I expected a quick transaction. While waiting in line, I watched the customer service representative give the woman in front of me a very difficult time. She also asked another employee for her ID number to enter into the system (multiple times). She finally processed one item of the customer's return, but refused to process the second item (a kit with paint trays and rollers), saying it didn't come from the store. When it was my turn, I had a copy of the part of the order delivery page showing Walmart, my name and address, the purchase (item name, code, picture, and price). I had the item with the tag still on it. The employee glanced at the item and, without even checking in the system, said she wouldn't take the return. Unfortunately, I hadn't printed the whole page with the order number. She told me I would have to go home, look it up, and return. After explaining that wasn't reasonable and I wasn't looking for cash, she could simply provide store credit or some other option. She could find my order in the system. She said I should just look it up on my phone. I explained that the order would not be on my phone, to which she snidely repeated that my phone should have the email andI had to provide the order number. I patiently explained, again, that I have multiple email accounts and the one I use for online orders was NOT on the phone and asked if she could pull it up in the system using my email address. She insisted I would have to go home, look up the order, and then come back. I asked if another customer service representative could help, because I hadn't had any problems previously. Finally, she pulled it up using my phone number (which took all of about 10 seconds). At this point, she then said she wouldn't take the return because I needed to go home and "package" the item for return because it had been fulfilled by a third party. I explained I purchased the item from Walmart.com and that the information online states we can return things to the store. Finally, with significant heavy sighs and eye-rolling on her part, she pulled a FedEx bag from a stack behind her--evidently for the exact purpose--inserted the can opener, and printed a label and tracking number and told me the money would return to my account after it was received. This action took less than a minute. I told her that was no problem, and thanked her. Meanwhile, the first woman had gone to the paint department and pulled a duplicate of the item she had tried to return from the shelf. She asked If I'd be willing to help if the "customer service" rep gave her a hard time AGAIN, having now proved the item came from the store. I told this customer I would absolutely help her if she had the same problem. I told her where I'd be (over at Regal Nails) because there was now a line of four more customers waiting for service. About 20+ minutes passed, and the customer let me know another employee had finally helped her without any problems. I'm hoping the woman who made both our experiences at Walmart unnecessarily unpleasant was new and just didn't know how to process or look up items. At the same time, if she were new, she didn't ask for support from other personnel to help her. The total time to properly help either of us (estimated at about 2 minutes each) was far less than the actual time of trying to not offer customer support (actual time of about 35-40 minutes combined, given the extra wait time I experienced, the time with the rep, the time the other customer had to spend to get a duplicate from store shelves, and her second wait time in line and receive help). I hate to leave low revie
-
January 2021 by Kelcie W.
This location is my favorite location between Mt Pleasant and West Ashley. Generally, it's clean and everyone is always very kind. I do want to rave about grocery pickup as I have been using it for the last few weeks and they are on top of it! From timing to substitutions to the extremely respectful employees, i always have a great experience and appreciate this service.
-
May 2020 by Chris M.
Grocery pick up has never been on my radar until this Corona virus. This is the best thing ever. I get what I need and no lingering in the store or long lines. If they're out of something , they substitute it with permission or delete it from the order. If there are issues with any items , customer service handles it promptly and issues refunds within a day instead of a week. Great experiences so far. I'm likely to continue this after the issues with Corona Virus are resolved!! Way to go Walmart !!
-
April 2020 by Penny I.
This morning, during senior hour, several stocking employees were without protective masks. I asked why and was told that they just didn't want to. When I said that it made me nervous, one employee told me I didn't have to shop there! Horrible!
-
February 2020 by Natalie H.
Will NEVER return. Rude employees. Unclean. Sketchy. No assistance and no help once you do find someone. Will not spend any of my money here again. It's too bad it was the literally right up the road, but will now drive further to target.
-
December 2019 by F B.
If you want an answer to a question do not ask the Dept Mgr of Garden Center. She is the rudest person I have encountered in a very, very long time. While shopping in the store I approached her to ask where something was, she told me. I then explained I had already looked in that area. And she yelled to me"do you see where my finger is pointing". I have never seen such behavior from an associate in a walmart like this ever before. So I called the corporate headquarters to file a complaint. I would steer clear of this store. It is apparent they do not care about customer service.
-
December 2019 by Amanda W.
It's Walmart. Usually, if you have been to one, you have been to them all. I stopped at this location yesterday to grab 2 quick things. It was kinda crazy because of the holidays, so things were busy. But I was able to easily find the 2 things I needed and opted to check out at the Garden Center. The cashier was super nice. He was filling in on the register and was pulled from whatever he was supposed to be doing, but...he definitely didn't act like it bothered him. He was probably the nicest Walmart employee that I have encountered in recent years.
