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January 2024 by cookingchacha
I've been a customer of Costco but decided to leave this review today because of my experience. Giving three stars only because the lady from the check out counter was making a face when I mentioned that I'll be doing two separate transactions (already divided my stuff in two so all she has to do is scan it and give me the total so I can pay it.) I would've given five stars because JP, the one packing my stuff, understood what I wanted right away and was assisting me and explaining to the cashier what I wanted but still the cashier was making a face like she didn't wanna work there. JP has excellent customer service. He deserves a raise. This was on 01/06/2023 around 1pm.
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December 2023 by Dan
Store itself isn't bad, and doesn't seem to get as crowded as other Costcos that I have been too. The main reason for the low rating is the woman at checkout stopped scanning items so she could respond to a text (she was using talk to text on her smart watch). I get it if you've got downtime, but in middle of checking a customer out...really?
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December 2023 by Tom K.
at my wife's suggestion, I finished the DOWLEE puzzle, but did not complete it. too poorly made. not worth donating to goodwill. trashed it
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November 2023 by Ann Luse
It was EXTREMELY busy. Went on a Saturday, will go during the week from now on. Prices are good, lots of variety. Meat prices, like everywhere else, are too high for me to afford, but it looked good.
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November 2023 by hannah renee
I just want to say how rude the employees ( Mary, and Isobel) were today while I was there. I have an infant and her stroller and went with 2 of my family members, and we went in line and had one cart with about a total of 10 items, and 2 separate transactions. Because 2 carts, a baby and the stroller would be just too difficult to haul around the store. These two ladies were so disrespectful and were actually rolling their eyes at me for mentioning that it was two separate transactions! I couldn’t believe it! Two grown women acting like that right in front of the customer. And at Coscto?! I left feeling so frustrated because I go there 3 times a week and had my infant and had to feel bad for not having enough arms to have my own cart. Unbelievable. Mary was the most disrespectful person I’ve ever come across in ANY store. I don’t usually mention names, but any company like Costco shouldn’t have this woman work for them. Losing business.
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November 2023 by McLaurin Bruce
Each time I’m at Costco, all of the employees are quite nice and eager to help. Store is always clean. Only thing I’d like to see is more employees helping to check receipts for items purchased as exiting the store. the line was backed up to the food court before they sent a second person to assist.
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November 2023 by CJ Beckert
I love Costco. It's a great concept and can't beat $1.50 hotdogs and soda.Where this one falls short compared to others:-They frequently run out of in demand items like rotisserie chicken-They have a no concealable weapons sign, yet others in the state do not have this sign. Guess only criminals can defend themselves at this Costco.-They quit carrying most prime beefAlso, it's a bit annoying that you have to show your membership card to enter the store, enter the checkout line, and checkout. And you have to show a receipt to leave. Seems a bit excessive, but they don't trust us to carry responsibly, so it makes sense.
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November 2023 by Michael Gross
The happiest place on Earth! The employees are amazing. Andrew knows me by sight and is very kind as are Mark, Mark, Todd, Bettina etc. Konrad was very helpful by loading my groceries unexpectedly. Alex and Joshua in the tire center helped me with a tire issue. Because I had knee surgery recently, it's difficult for me to put air in my tires. Alex stepped up. Thank you so much.
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August 2023 by Linda Kaufmann
Costco is the same everywhere. The difference is in the staff. Our Mt Pleasant store has nice, helpful people. They do their absolute best to get you in line and move you through quickly. And almost no one is getting into fist fights now the pandemic has subsided. It's gone back to a clean, well organized place to shop. Except when they shift departments around. Then I just collapse in an aisle and sob.
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August 2023 by Athene Jordan
Absolutely a mad house on Sunday, 11am to 12 pm. Waited 15 minutes to try and order pizza slices. They never cooked any. Our frozen food defrosted between waiting to checkout and trying, unsuccessful, to get 2 slices of pizza.On a good note the return deck manager had a runner get us a new item and we checkout out at the return desk.Great people, way to busy.
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August 2023 by K J
Costco has the best prices on electronics and general household items. The store is always well organized and the staff works hard to get everyone quickly through the self checkout section. Gas is also the lowest price for the surrounding area.
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August 2023 by Steve Lavinski
Stopped at this Costco while I was on vacation. They had liquor and cigars in a humidor, woohoo!!! The cigar prices on their selection was very reasonable and beat the well known web cigar stores I buy from. One note, the liquor store is a separate entity, and has a separate entrance from the main store.
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July 2023 by MJ
Rude customer service. I was checking out and this employee demanded my membership card examined it questioned me if it was mine (kinda obvious I look the exact same as when I got it a few months ago) and then said I was okay to checkout. They check at the door no reason for that lady to be that way with me.
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June 2023 by Andrew Lowry
It's just another Costco, pretty standard except the have a liquor store. Coming from out of town our Costco doesn't sell alcohol. The prices comparatively to where I live makes it definitely worth a visit ever time I'm in town. Aside from bulk liquor (I got 1.75l of Woodford for $59) they usually have some random good stuff in there as well. Also always look at the sale prices because sometimes they drop ridiculously low.
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June 2023 by Andrew George
Horrible customer service! I pulled into the parking lot one night to change seats with another driver as we were going out of town. No sooner that I get out of the car does the gas station operator come yelling at us to leave immediately because they are closed. Saying hurtful words (which are too strong to share here) and having an unprofessional attitude and behavior. We left immediately without trying to reason with him, to avoid conflict. But I will definitely avoid this location for the next while and would advise you to be cautious if you see the older gentleman in a blue shirt.I share all this to sate my disappointment. I haven’t had nearly as bad experiences in the past, and love the GM Jeff. But this was definitely a hurt to a store I once favored.
