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January 2023 by its my toast
UNITED BANK, MT. PLEASANT: I cannot stress how often I've had to yell over someone giving me the wrong information because they simply can't be arsed to listen to the question being asked. The manager, Christy, is a real piece of work. She won't listen to the question being asked and then she'll tell you you're the problem, citing that she's explained everything as simply as she can. I had to yell over her to ask if I could explain why I was asking what I was asking and she still didn't handle that with dignity or respect to the point I had to just yell over her and hang up because she refuses to listen to the question being asked. Christy told me with much confidence that she had no idea how I wasn't understanding things when she was explaining things as "this is banking 101." She was extremely rude and I cannot wait to take my business elsewhere.
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December 2022 by Lucas Christensen
Great customer service fast and attentive. Has convenient locations.
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June 2022 by Allie Ford
If you are looking for a bank in the Lowcountry, look no further. The courteousness of their staff is what sets them apart. Today it was Tyler at the front desk and he was helpful in every way. I’d give them more stars if I could but they’ve got my business for as long as we’re both here.
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May 2022 by Madison
I’ve never had a great experience here. The drive-thru tellers are unfriendly and act as if it’s an inconvenience that you’re there. Simple questions are met with snarky, condescending, short answers. Customer service is something I value greatly for my banking and this location simply lacks in this category. I will be using a different bank in the future.
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May 2022 by Source Ortho
I have been banking with United for over 20 years since they opened their first community first branch on meeting street. I haven’t always been a fan of their growth and acquisitions over the years. I think they have lost some of that small bank charm but all and all a good place to bank
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March 2020 by Kimberley Howard
They were great at service
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December 2019 by Nancy Scardino
I was with them for over 4 years. I totally understand that it is a small bank and that’s what I liked about it. But what happened to me should not be allowed. I accidentally over drafted my account, my fault. I didn’t know until I received a letter in the mail that my account overdrafted. Went the next day to make a deposit and found out that my account was charged $35 fee ( which is fine ) but because I didn’t get there within the 5 days , they charged me an extra &$36!! That’s $71!! I didn’t know! My mail came the day before so how was I supposed to know if I just got notified?? Customer Service didn’t care, so I closed my account and he didn’t try to explain his position. They had some really nice people working there but now they are uncaring. Be ware of there extra money tactics Very deceit!!
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September 2019 by P Z
Great bank when opening an account but horrible service after that. They never pick up the phone, ATMs are often down and they even limit how much you can deposit or withdraw electronically.
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March 2018 by Kristin Byrd
Worked with lashekia today- fantastic and helpful, as for “ashley†I think her name was, working the window... unimpressed with her careless attitude and Rude personality. I'm glad I don't see her often here, she makes me feel unwanted and uncomfortable.
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October 2017 by John Tyler Williamson
Just wanted to say I had a great mortgage application experience with Kevin Hammond at the Mt. Pleasant branch. Kevin was very friendly, patient, and helpful. He made a seemingly complex, intimidating process very easy to understand and explained things every step of the way. He even stayed late at the office while he walked me through the details of the application. While I was unfortunately ultimately unable to get my loan through CresCom simply because of the specific loan product I was looking for and the specific property I'm attempting to buy, I wish I could have continued with Kevin.
