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January 2024 by Drew Flatford
The gym is nice but the customer service has not been up to par in the past and they've made things difficult to work with however, Dara has recently come on board and changed my opinion about the level of courtesy that this gym provides. If I was back in Charleston I would choose Crunch again as long as she is involved. Great customer service and incredibly helpful. Thank you, Dara.
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January 2024 by Das Auto
Stay away! Many promises made, none kept in regard to personal training. When I wanted out, they told me I had to buy out my contract (in other words, give them all the money for the full contract….and then they’d cancel my contract…..seriously). I went to court and won. Key thing to remember if you are unwise and sign up with Crunch Fitness for personal training: the contract mandates going to arbitration. The judge threw my case out and told me and Crunch to resolve our dispute via arbitration, which Crunch was unwilling to do. So I walked and never paid another dime. What a terrible place. Again, STAY AWAY!!!
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December 2023 by Kelsey Nelson
Best gym in Mt. P! Rodney and Wendy’s Zumba classes are the best! So fun and a really great workout! Lydia at the front desk is wonderful. Love this gym so much! Even my kids (ages 6 and 3) love going to the childcare!
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December 2023 by Yasmin Torrens
Wish I could give 0 stars.Came here to check out the gym because it’s a ‘select’ location. Rude manager Lydia was questioning why I wanted to see it (Maybe to understand why this is a select location??)$10 charge if you’re a regular crunch goer (even peak members). Overall terrible experience. Same crunch machines & equipment. Nothing special.Mount pleasant planet fitness was much more pleasant than this. Lydia is the worst manager ever!
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November 2023 by Teejay Johnson
11/9/23 I'm a real reviewer.Sarah was amazing! She is very helpful & knowledgeable. She was able to help me with my problem & put my mind to ease.. thank you so much Sarah!!!!
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October 2023 by jake goldstein
I had signed up for a membership that was sold to me based on being able to have easy cancellation which I payed double the lowest cost program to have the option too. Months down the line I moved and they suggest you cannot cancel a membership over the phone and have to be there in person. Sending the debt to collections. They will have lots of information in the contract that they will not let you know about ahead of time. Apparently verbal marketing regarding the contracts are invalid and they sell you on an idea that isn’t true. They will send it to collections rather than negotiate with you. Do not join this gym save yourself the headaches.
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October 2023 by Alison Ward
There are a lot of hidden fees. The class schedule doesn’t align well with a regular work week. I asked to be shown around. All I was offered was to pay outrageous fees for a personal trainer. I didn’t feel welcomed. It is advertised nicely, but the follow through is horrible. The majority of the staff are not helpful. I was coming from a great CrossFit gym with a wonderful sense of community and support. Crunch is my worst experience with a gym/ club ever. I would definitely keep looking and not sign their contract!
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September 2023 by Lauren H.
They make it impossible to cancel and they continue to bill me for months after I cancelled - in person and in writing. It's extortion. Save yourself the convenience and go literally anywhere else.
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September 2023 by Jacqueline Keily
Under new management as of 3/23. This general mgr is by far the most incompetent manager in the company. As per her Linkedin profile, a new grad with a degree in psychology and zero experience running a gym nor working with paying members. There has been a very high turnover in staff since she has been there and she bans people without just cause ( in other words her staff of teens can lie and cry to her all day long and she takes what they say at face value). She oversteps by invading the personal and financial lives of paying members....... allowed a teenage employee access to my bank info.Teens talking half nude selfies/videos of themselves is commonplace simply because she allows it. No woman should be made to feel uncomfortable because another woman is taking selfies in the locker rooms.Her employees take unprofessional selfies of themselves and post them online.......one was sent to my underage daughter. I did attempt to address this issue however, I got backlash from her.Be careful. These front desk staffers are not your friends. They are young, liberal, and overstep their positions.OOOH I am so glad you responded! Talk about defamation! Your manager has have nude pics posted of herself PUBLICLY on Instagram that she shares with her underage staff. You can cry all day about how you "banned" me etc but there is no evidence to support your lies or allegations. FYI........read the constitution....
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August 2023 by Parker Hailey
I thought that had signed up for a guest pass, but ended up signing up for a membership... that's on me, I made the mistake. My issue is once I arrived to the gym, I was unable to use a guest pass due to not living in Mt. Pleasant(I was visiting my brother-in-law). This shouldn't have been a problem due to the fact that at the time I accidentally purchased a membership therefore my address shouldn't have mattered. Instead I ended up having to also buy a 30$ day pass to workout on my last day in SC. The real kicker is that your membership has to be canceled in person. After purchasing my day I word for word asked if I needed to cancel my membership/free trial since I was unable to use and was told no that I wouldn't be charged since I never actually used it. So now after being charged surprisingly a month later I am having to write a letter to cancel a membership that could've been done in person on top of paying expr cancelation fees. Not a good experience.
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August 2023 by Lee D.
Under new management as of 3/23. This general mgr is by far the most incompetent manager in the company. As per her Linkedin profile, a new grad with a degree in psychology an zero experience running a gym nor working with paying members. There has been a very high turnover in staff since she has been there and she bans people without just cause ( in other words her staff of teens can lie and cry to her all day long and she takes what they say at face value). She oversteps by invading the personal and financial lives of paying members....... allowed a teenage employee access to my bank info. This is her instagram link: instagram.com/p/CVnt6e3J…Talk about unprofessional. I wonder just how many of her underage employees follow her? Teens talking half nude selfies/videos of themselves is commonplace simply because she allows it. No woman should be made to feel uncomfortable because another woman is taking selfies in the locker rooms.Her employees take unprofessional selfies of themselves and post them online.......one was sent to my underage daughter. I did attempt to address this issue however, I got backlash from her. I wonder how close this adult mgr is to her teen employees????Be careful. These front desk staffers are not your friends. They are young, liberal, and overstep their positions.
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August 2023 by Jackson Lamont
The gym staff were very nice and take care of the equipment well! Everything was sanitary and I enjoyed working out there. I look forward to my next visit.
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August 2023 by Tyler Neary
Great Staff. Great Facility with plenty of space to get your full workout in. Always clean or being cleaned by staff even during peak hours. Only thing I would love to see added is a cold tub for post workout recovery.
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August 2023 by David Ash
Visit the area a lot. Been coming to this gym for 4 yrs and it’s wonderful. Lots of equipment, weights, etc. Plenty of room.Lydia, runner-up for Miss South Carolina, works at the front desk!
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August 2023 by Cyndi S.
Tomi is an group exercise instructor at this location. Her classes are AWESOME!!!! Love her. My favorite class is 8:30 on Thursday mornings. It's called "work the room" (which i have to admit doesn't do it any justice) It should be called "full body workout " or " kick your butt in 30 minutes ". If there is one class per week that i regularly attend, it's this class! Tomi is sweet, supportive and always safe. Crunch is lucky to have her!!!!