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November 2023 by Laura M.
Terrible. Took over an hour to acknowledge they got an rx from an urgent care right across the street. My son had to sit and wait for 80+ minutes while others came in and had to wait 30+ minutes. There was five staff members at a time, so no reasonable explanation. Drive through was closed during open hours. I did not want to spend my evening around contagious people, but we had no choice. Rude staff, no apologies. Just incompetence. Save your sanity and go to Walgreens across the street.
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October 2023 by Chris L.
When the sign says walk ins welcome for Flu AND Covid shots , they should probably check with each individual pharmacy !!! I went in to get both , but only flu walk ins are available!!! If I'm getting one, why can't I just get both? The person said to keep it more organized. Really? What about customer service and support? So I asked him if there were Covid shot appointments available within the next few minutes, he just said probably not and didn't even check!! Now I remember why I moved all of my scripts (and there are a lot of them) to Costco!! Do better CVS!And by the way, here is the sign that says walk ins welcome !!! Now I have to come back tomorrow!!
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September 2023 by Donna H.
CVS is the WORST!!! Pharmacy in the country. I've been waiting to speak to a pharmacy person for 3 times 15 mins each and then someone picks up the phone and then just hangs up!!Wow great customer service CVS!! Do better!!
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September 2023 by David L.
Pharmacy is ALWAYS a total cluster. Went today to find a sign on the drive-thru window stating "Come Inside Drive Thru Closed". Walked up to the front door and there is a sign that reads "Front of Store Closed, Use Drive Thru for Pharmacy". Now I've been sitting at the Drive Thru window for 20 minutes without being helped.
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February 2023 by Buddy K.
Poor service. Pharmacy will close in mid-afternoon with no prior notice. Must be better service else wear.
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November 2022 by Britt M.
Customer service is HORRIBLE ..went in to pick up a prescription we waited in line for like 30 mins which we understood it was busy. Once we got to the counter one of the techs was so rude we got in a screaming match! Not was it just one tech but also the other with her was chimingin ! One of the cashiers at the pharmacy literally Left a line of people to go run over to the techs and talk to them about what just happened. soooo unprofessional! I could not believe someone would think it's ok to speak or look at the customers the way this girl did! I would have lost my job if I treated someone the way she was treating us. I feel so bad for the actual pharmacist she seemed like the only one who had any clue what she was doing and apologized to us for their behavior. Obviously they think it's ok because they have terrible management. I would never come back here.
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November 2022 by Britt F.
Customer service is HORRIBLE ..went in to pick up a prescription we waited in line for like 30 mins which we understood it was busy. Once we got to the counter one of the techs was so rude we got in a screaming match! Not was it just one tech but also the other with her was chimingin ! One of the cashiers at the pharmacy literallyLeft a line of people to go run over to the techs and talk to them about what just happened. soooo unprofessional! I could not believe someone would think it's ok to speak or look at the customers the way this girl did! I would have lost my job if I treated someone the way she was treating us. I feel so bad for the actual pharmacist she seemed like the only one who had any clue what she was doing and apologized to us for their behavior. Obviously they think it's ok because they have terrible management. I would never come back here.
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November 2022 by Gina P.
I've tried to use the CVS since my last to review, and it's gotten even worse. Now they no longer consider it necessary to answer their phone. I've tried multiple times on multiple days. what a crappy business. I took my business elsewhere. Don't be surprised when your business folds.
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August 2022 by Crystal C.
The service at the pharmacy is the worst I may have ever experienced. I feel terrible for any elderly that has to use this location. Do better.
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August 2022 by Jackie W.
1. Dr sent e script for 90 day supply of meds but cvs filled for 30 day supply. Had to go back to my dr to straighten out error. 2. Rude and incompetent pharmacy staff. 3. Sent text that meds were ready for pick up but got there and meds weren't ready. 4. Had a medication discontinued but cvs keeps sending text to pick it up. Tried to fix this for over a month- even went into store. 5. Told in Drive thru to 'go around' again and like a fool I did. Mad at myself. 6. Told by my dr that this particular cvs is terrible and always gets prescriptions wrong. 7. My dr sent in e scripts and I gave cvs 2 days to fill. Went in 2 days later and they hadn't even started filling the scripts. Said they accidentally didn't see the e script. 8. Worst part is that I loved Walgreens. Never had a problem. My insurance (BCBS) made me switch. This has all happened since January. With insurances requiring cvs, they don't have to be nice or efficient or better than Walgreens...we are forced to put up with it. I'll at least change cvs locations.
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June 2022 by Blake F.
I have noticed a trend at the Pharmacy that there is a real "screw you" attitude among the employees which I observed when they are interacting with other customers (with me standing in line). Now it has happened to me. I had an issue with a prescription pick up and called in to try and get it fixed. I was hung up on mid sentence. Rebecca was who helped me both times in the store and on the phone. She wasn't friendly in person and definitely not professional on the phone.
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January 2021 by Michele F.
Used CVS to do my covid test on Monday, The 11th. Website says 2 3 days for results. Well this is day SIX and still no results. This is a joke. Leaving people in the dark with no place to complain, no one to call.. Have no idea how long it well take.....if ever. They are an embarrassment to the industry. Shame on you deserves less than one star.
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October 2020 by Marie S.
I used the restroom and after i left the restroom i got harassed by the worker. He said i wasn't allowed to use the restroom and was VERY rude about it. He even followed me out of the store and i was going to buy something but ended up not. Even during Covid-19 the restrooms should be open. I felt attacked and the worker was VERY rude to me. It was a dark haired male employee. I do not recommend doing here. Customer service sucks. Also when i was buying candy for my boyfriend they called security to my isle because i was taking too long. I was on the phone asking him what he wanted. And they called security on me. It was a white woman. I would NOT recommend shopping here. Employees are very rude. Go somewhere else.
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December 2019 by Dre B.
Great for prescriptions but horrible to get anything rang in the cashiers... always lines, only a few cashiers open, untrained people, and the list goes on...
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October 2019 by Dave C.
I really hope the General Manager or the Pharmacist in charge reads this. I went through the drive-thru at 7 p.m. tonight to pick up a prescription. I waited some time in line behind a lady who appeared to be arguing with whomever was inside about not being able to get her prescription, and finally that lady moved on. I gave my information to Deyonna, and she began to fill my prescription, then said she needed to print a new label so asked me to "take a lap through the drive-thru". I thought that was weird, but I decided to go with the flow. Of course, now I am behind other cars again. Once I was able to get back up to the window to get my very simple prescription filled (it had already been called in and we confirmed it was ready), I pulled forward, and I see this finger sticking out of the window as if to tell me "wait a minute". So now, having waited behind an argumentative customer, taken a lap around the pharmacy drive-thru, and waited behind even more cars, I sit waiting while this lady parks her minivan slightly to the side, GETS OUT, and starts searching through the trunk to find her money! Apparently everyone else in line is supposed to just...sit there...in the drive-thru... while this lady searches for her money? So I pull forward . Deyonna says "I was telling you to hold on". I said "I'd like to get my prescription now please". She filled my prescription in the span of about 20 seconds (we were told it was ready an hour ago now), but I guess I (and the now 5 cars behind me) were supposed to just sit there? Here's a thought...maybe have the prescriptions ready when you SAY they are ready and, if someone isn't ready to transact her business, maybe ask her to FIND HER MONEY AND WALK INSIDE WHEN SHE HAS rather than ask 5 other customers who ARE ready to wait in their cars. I was asked to "take a lap" because CVS wasn't ready, but we all get to wait for this lady when she went through the drive-thru not knowing where her purse is? Why wasn't SHE asked to take a lap? Shaking my head. There is NOTHING convenient about CVS, least of all the pharmacy drive-thru.