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November 2023 by Molly Sapienza
My first experience was very positive! The team is very professional and I was impressed with their vehicle inspection report. It called out the items that required urgent attention, items that would need future attention and items that were green status, all good. I really appreciated that they didn't try to push or upsell additional services like all the dealerships do. In fact, I had asked about having them perform a particular service and they told me it wasn't necessary at this time. Wow, how refreshing!! I will definitely be coming back again.Service: Air & cabin filter replacement
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November 2023 by Elyse Betschart
I took my X3 to Exclusively European after it threw a drivetrain malfunction error; I refused to take it back to the dealership as they overcharge, under deliver, and are less than reputable (I was charged over $600 for spark plugs that were never changed). My technician, Blake C, and service writer, Blake N, were absolutely amazing. I received a detailed report of their findings (including pictures) AND a phone call to explain it all and answer my additional questions and concerns. They were able to fix the issue promptly, discussed preventative maintenance, and - the best part - they charged me a fair price AND provided excellent customer service. I will never take my car back to the Rick Hendrick BMW now that I’ve had the opportunity to experience Exclusively European.Services: Air & cabin filter replacement
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November 2023 by Elyse B.
I took my X3 to Exclusively European after it threw a drivetrain malfunction error; I refused to take it back to the dealership as they overcharge, under deliver, and are less than reputable (I was charged over $600 for spark plugs that were never changed). My technician, Blake C, and service writer, Blake N, were absolutely amazing. I received a detailed report of their findings (including pictures) AND a phone call to explain it all and answer my additional questions and concerns. They were able to fix the issue promptly, discussed preventative maintenance, and - the best part - they charged me a fair price AND provided excellent customer service. I will never take my car back to the Rick Hendrick BMW now that I've had the opportunity to experience Exclusively European.
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November 2023 by David Oyster
10/25/2023verified customer Verified CustomerNeeded repairs only when needed!!Easy to make appointments. Recently purchased of 1999 BMW Z3. Needed some issues resolved.This trip was leaking power steering and drive belt replacement.Blake prioritized issues as needed, monitor, defer ( the best was “why spend the money on that? Not safety, minor inconvenience).Allows me to knock out the most important and wait until they tell me it’s a “real” issue. Most repair shops would probably tell me “0MG these all need to be fixed now or you’re gonna die!!”Very reasonable costs. Trust them!This car is a blast to drive.Services: Auto A/C recharge
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October 2023 by AnnMarie Sullivan
This place is amazing! Professional, courteous, very knowledgeable, clean, and extremely helpful. Each employee we dealt with really worked hard and helped us and treated us with such kindness. They helped us make decisions that was best for us and always had our best interest in mind when dealing with our car. They treated us like we were their own family. They did everything they said they would do and in the time they said they would do it. The cost was exactly where it should be. We were important to them! Such an amazing shop!!!!!!!Services: General repairs & maintenance
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October 2023 by Jim
These guys do a great job for a great price. Their communication is terrific too. The oil change for my GLC-300 was vastly cheaper than the dealer wanted. I had a BMW they worked on before I sold it, and they did a great job with that car as well.
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October 2023 by Amy Davis
Service at Exclusively European is 5 stars! They are very thorough and I love the full inspection report they send. Prices are fair and they have my trust when it comes to recommendations. Highly recommend!
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September 2023 by Celeste Dailey
My coolant light came in. I walked in, was greeted right away, and Dov topped off my coolant and told me what to look for in the future. There was no charge, and I was on my way in minutes. I will be back for sure, thanks for the amazing service!!!!?
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September 2023 by Erich Brunk
I am from out of town and my car had issues. They easily could’ve dismissed me since I am not from the area but they didn’t. They even followed up with me to see how things were going with my car after I got home and made recommendations on who to see in my area. That’s honesty and customer service right there! I’ll definitely recommend them and if I’m in the area and need help again I’ll go to them first!Services: Exhaust
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September 2023 by Kelly C.
Super friendly staff! Great first experience. I hope future visits are only for maintenance- but felt very comfortable with their service. They recommended what was needed but didn't feel pressured. (The only comment 'as a first timer' was that I didn't know whether I should call after I received the inspection video or if I should wait for a call). I ended up calling 15/20 mins later and the car was ready for me to pick up. Glad I did because the timing worked for me to pick up right before their lunch hours. Will be back!
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September 2023 by Skyler Sample
Amazing experience great customer service! Cannot recommend Blake Neller and all the staff at Exclusively European enough. Was traveling from out of town and they went above and beyond to get my BMW 6 series back on the road asap. A+++
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September 2023 by Brent Reeves
Exclusively European has a top notch administrative staff and top notch mechanics. I've been a customer for eight years. Highly recommended!Services: Tires
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August 2023 by Maryellen Gibson
Exclusively European has done it again! Winning marks for this top notch team of mechanics and staff. I brought my car in on the wrong day by accident; they fit me in and had it ready when I needed it. The price was very reasonable and I like that they prioritize what needs to be done immediately, forecast what will need to happen in future, and estimate the expense. This makes planning a breeze! I appreciate how knowledgeable, professional and nice they all are and highly recommend them.Services: Vehicle Inspection
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August 2023 by bo moore
I own a 2012 BMW 328i coupe with relatively low (67K) mileage that I wish to keep indefinitely. After experiencing long delays and great cost for routine maintenance and repairs at a large dealership, I took have taken my car on the last two such occasions to Exclusively European. They have performed the necessary services in a much more timely, more courteous, less expensive, and (in my opinion) more knowledgeable fashion that the dealership. I recommend EE highly to everyone with needs and desires similar to mine.Service: Brakes
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August 2023 by Shay Cee
I tried Exclusively European to fix my Acura , they did such a great job I tried them again for another service. I cannot say enough about this place. My 2009 Acura runs like new. They were detailed and transparent about the cost, services & updates. Everyone is professional & cordial. Highly recommend.
