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February 2024 by Katelyn Fitzgerald
I’ve come to this GNC two days in a row and it hasn’t been open. It was supposed to open yesterday at 10:00 AM, and today at 11:00 AM. I’m currently outside and it’s 11:45. There’s no sign to indicate why it’s not open at its regular time. I am assuming whoever the opener is either slept in. Tried calling the company, but no one answers the phone. Infuriating.
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July 2023 by Lydia Coccitto
Kaz was so pleasant! He was patient with my indecisiveness, and he gave me information that helped me ultimately make the decision on the protein I purchased. He made sure to greet me when I walked in, even though he was with another customer which is so rare these days! I will definitely be back soon for my protein/caffeine needs.
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June 2023 by Ira Haas
Today is the 6th time I've gone to the Mt. Pleasant store only to find that it was closed at 10:45 even tho their hours say open at 10AM. Contacted corporate that gave me a 5 dollar coupon... wow, 5 bucks, told them to keep it... obvious outsourced customer service to India, the reps grasp of English was questionable. Even tho I asked for a representative in the United States I was never redirected.... I finally did reach the store and asked the person that answered the phone "are you open', his answer, "I answered the phone, so, yeah".. I told him that this was at least the 6rh time this has happened, he said he didn't like my tone and hung up. I didn't raise my voice, curse etc., he just didn't want to answer my question....last time I shop at GNC
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May 2023 by Laglah Lagala
Can’t even get anybody to answer the phones. Ridiculous.
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April 2023 by Melissa Smith
I understand retail can be a grind and tend to be patient. As I post this I’ve been here for almost 15 minutes trying to get a hold of customer service after driving 20 minutes and dropping everything to make it to the store on time, I also was welcomed with locked doors:(. Others have posted this and asked for updated hours. Google maps says they were updated 2 weeks ago! WTH?! I work and travel long hours and chose GNC for my supplements rather than others. the least you could do is stay open till published close time.
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April 2023 by Eric Carpenter
Came by a few months ago and only accepted cash due to issues with system. Then show up Saturday at 230pm and sign on door they are closed. Fix your staffing
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February 2023 by Aaron Stonebraker
Worker was very helpful and very knowledgeable about the products. He provided me with helpful recommendations. I was impressed with the amount of variety of products this location had in stock.
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January 2023 by Kendrick Kirchner
Came in to restock on protein powder. The associate, Noah, did an amazing job at asking questions and listening to what I was looking for. He made a suggestion for a different brand that would better fit my goals. I appreciate the amazing customer service I received from him. I’ll definitely be back for future purchases, and advice!
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October 2022 by Ted Lewis
It says open at 10:00 am, but whoever runs the store is taking their sweet time to come in today. Thanks a lot.
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October 2022 by MAHALO.
I think the area manager needs to re-evaluate the staff at this store. Went by at 6pm (online hours say they close at 8pm) and was greeted by a locked door with a staff member standing behind the register staring at us attempting to enter the store. I proceeded to call the store and watched the staff member PICK UP THE PHONE. He then says "who is this?" like what sir? I told him I'm the customer you're staring at who is trying to enter the store. Are you closed? He tells me yeah he closed because he's the only one working. Apparently this isn't the first issue. Update your online hours or close the store altogether. Shoutout to The Vitamin Shoppe at Bowman Place who adheres to their posted hours and was able to help me purchase the supplements I needed.
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October 2022 by Thomas Normile
Manager there extremely helpful! Answers all your questions and will advise you to to the proper supplements!
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May 2022 by Donald Glover
Arrived at 7:40 to pick up a product that said was available at the store. They were already closed and locked up. Operating hours are until 8.
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April 2022 by Whip Whop
It says open at 10:00 am, but whoever runs the store is taking their sweet time to come in today. Thanks a lot.
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October 2019 by Drew Sewell
Items rang up incorrect price but didn't noticed until after order was completed. I used a $5 reward with purchase and was told that would probably lose it if order was returned and corrected. Doesn't make sense to me. I shop here often with good experiences new rep was clueless this time.
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September 2019 by Frank Taylor
Had a great experience at this store! Darrell was extremely knowledgeable and very willing and eager to assist. He is a true professional and made my visit extremely pleasant.
