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October 2023 by John Whitsitt
I wasted my time and should have just come to H&R Block!
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May 2023 by Lesa Underwood
On April 18, the reception, Erin, dropped the F bomb on my 76 yr old mother 2 times. Made attempts by phone, email and text to reach the manager, Maria, to tell her about the incident but to no avail.
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March 2023 by David Morris
Definitely a good place to get taxes done.
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February 2023 by JEANANN SCOTT
EVERYTHING ABOUT MY EXPIERIENCE WITH H&R HAS ALWAYS BEEN GREAT! BUT THE BEST PART IS ALWAYS HAVING SHERYLSMITH! THANKS AND BEST JEAN ANN
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February 2023 by Randy Mutz Mazariegos
Sheryl Smith is the best, she goes above and beyond and does a great job all the time.
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January 2023 by Beverley Murray
Never use this company. No one gets back you, i was left waiting in the office for 1.5 hours and had an appointment. I walked out, it was during my work day. Tried to set up a virtual call, no one turned up. No one answered my questions ended up having to submit my return the night before the deadline. No idea if it is correct. They sent me a survey, I gave them one star, Kimberly emailed me then said she would call. She still hasn't, weeks later.
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August 2022 by Evan Guthrie
H&R Block on Oakland Market Road in Mount Pleasant is a great place to go for all things professional tax help and more. The staff here is very knowledgeable and makes sure that you get all of the help that you need. Good experience every time I have been here.
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May 2022 by Beverley Egar
Never use this company. No one gets back you, i was left waiting in the office for 1.5 hours and had an appointment. I walked out, it was during my work day. Tried to set up a virtual call, no one turned up. No one answered my questions ended up having to submit my return the night before the deadline. No idea if it is correct. They sent me a survey, I gave them one star, Kimberly emailed me then said she would call. She still hasn't, weeks later.
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April 2022 by Nunya Buznus
DO NOT GO HERE!!!!! They mislead you and leave out information so they can defraud you out of your hard-earned money. Jeff seemed like a nice enough guy but I would've liked to know it would be $350 to file BEFORE he started working on my taxes, as the website offers upfront pricing. So it's kind of hard to back out once you're locked in, should've seen the red flags then. But hey, he was helpful and seemed to do a good job and when we said we wanted our return as a check he said the Federal Government charges $25 to cut the check but we could do direct deposit and just pay them out of the return. Well, Jeff, if I didn't want to spend $25 on a paper check why would I want to spend $39 ON THE FEE YOU APPARENTLY CHARGE TO DO THE PAYMENT OUT OF THE RETURN THAT YOU DID NOT TELL US FIRST TIME CUSTOMERS ABOUT?! When I was ready to pay the day of???? This place is fraudulent, disappointing, and I will NEVER be a customer again and its unacceptable the lengths I'm having to go to get $39 refunded that I was never advised about. Completely despicable and heinous. Truly a terrible, predatory office. I wonder what a lawyer would say about the legality of a bait-and-switch practice like this.
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April 2022 by Scarred421
Absolutely despicable business practices. They steal your money in fees they never tell you about and then give you the run around and never answer the phone when you question why your tax refund is missing money. I'll never use any of their services again and no one else should either. These people are nothing more than thieves.Update: called the number they listed below and it's just another run around. No one helped me and I didn't even get to talk to a real person it was just a robot. These people are scumbags.
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April 2022 by A.R. C
Shady office doesn't tell you about all the things they charge for until it's too late. Absolutely horrible practice, you're better off doing your own taxes!
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March 2022 by kimberly poirier
My tax preparer steven michael painter.
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April 2021 by Robel Yohannes
Professionalism
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April 2021 by Hugh Hardy
Dropped my taxes off on the 5th of March called 2 days later to check and was told they were handed off to another individual and they were scheduled to be done on the 10 of March. Called numerous time to check on the status with either no answer or talk to someone who was not able to find them. Drove up to the business just before closing o the 14th of March as I could not get through to the office once again. Arrived to find out they hadn't even been touched. Needless to say I took my unfinished taxes back into possession to get done somewhere else. Not sure how other HR Block locations are but this one gives HR Block a very bad name. I 100% will not be using HR Block after this experience. On to find a new tax service provider. ***Avoid this one at ALL cost***
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March 2021 by Harry Powell
Always great customer service and the tax Specialist are always knowledgeable
