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September 2023 by Mandy Rossello
At first I stopped going to LowCountry Volkswagen because last time I had my vehicle there they wouldn't look up to see if there were any extended warranties on my vehicle that I bought from my dad. I lost out on over 600 because of that because my dad did have extended warranties on the vehicle. Then I started taking my car to Stokes Volkswagen on Ashely Phosphate. Long story cut short Stokes was over booked until end of Oct LowCountry had time to look at my Atlas to see what was wrong with it and why I had no gas power on the interstate coming home. I dropped it off on a Thursday and they called me that Friday telling me the injector harness was going out in the vehicle. They were gonna order the part and it will be done on Monday as long as shipment with the part came in on time. I am excited to say I have no issues now going to LowCountry the guy asked about the extended warranties and checked for us and had the car done in a timely manner and was very nice and respectful. Thank you Lowcountry for taking care of us !!! We will definitely do more business with you all now! We love Volkswagen vehicles.
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September 2023 by Donald Elko
Derrick and Lindsay were very helpful and made you feel comfortable. Derrick did a great job explaining the vehicle and Lindsay very helpful explaining the tire warranty. A much better experience this time with the dealership.
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August 2023 by Casey de Anda
I am so happy with the Low Country VW service dept. I originally bought my vehicle from Stokes Volkswagen in North Charleston and had a terrible experience. My Tiguan has a CPO warranty and it is still under manufacturer warranty as well. When I bought the vehicle from Stokes, my lane assist and cruise control did not work from the start. I attempted to go through the Stokes service department to have this repaired under CPO warranty and they wanted to charge me $500 just to diagnose the problem to see if it would fall under warranty. They also ended up keeping my vehicle for a week and never fixed the problem. I was then recommended to go see Low Country Volkswagen and I’m so happy that I did! They got me in quickly and fixed my issue within the same day, without having to pay a cent. They also repaired by sunroof shade under warranty. They were so kind and courteous and I would highly recommend working with them if you have a Volkswagen. Thank you Low Country for your wonderful customer service! It goes a long way. I will surely be coming back to see you all.
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August 2023 by Alexey Grigorieff
My service appointment was on schedule and a question about one of my warning lights was well explained leaving me comfortable there was no issue. In past service visits they gave the exterior of the car a quick wash. It’s that wash that makes the service visit 5 star.
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August 2023 by Aaron Huber
Steven and the team took care of all my family's needs and got us into the perfect vehicle. All concerns were addressed promptly and professionally. Thank you again Steven and the entire Low country VW team! Highly recommended!!
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August 2023 by Melissa
Ashley helped me with my new lease she was amazing! Very quick and efficient process. She was very knowledgeable with answering all questions I had. Lindsay in finance was extremely helpful as well. Great team! Happy I decided to go with Low Country Volkswagen! :D
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August 2023 by Sandra Trani
I had a great experience with the service department who fit me in without an appointment because my a/c wasn’t blowing cold during an extremely hot spell. Never made me feel like they were doing me a favor, smiling and pleasant with each interaction. Doug is the best!
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August 2023 by R Seay
Easy to deal with. Pax and Derrick took good care of me and most importantly were patient in explaining things every step of the way. I feel good about the transaction and I would recommend Low Country Volkswagen to family and friends.
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August 2023 by Susan Chagrin
Car battery died, partially at least?, due to malfunctioning trunk mechanism (which I mentioned at time of previous maintenance). Had to be towed in.Took 11 days to get part and get car back. Grateful that trunk issue was covered under warranty and very happy to get car back after a week+ of car rental.
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July 2023 by Amy Ingram
We’ve been here twice now with our VW atlas and have been happy with the process.Making an appointment was easy and they were professional and fast and worked on recalls without us even having to ask about that.They were not pushy while informing on the recommended service.
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July 2023 by Christie McInnis
This is the 3rd VW I’ve purchased from LowCountry VW because they have been super helpful and so easy to work with. This is the 2nd time working with Steven and he was a joy to work with again. Alex, the Sales Manager got me the exact car I wanted, even though it was 3 states away. I highly recommend LowCountry VW to anyone looking for a new car!
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July 2023 by Jason Morningstar
Even though it’s a drive I always come here to have my vehicle serviced. Came in for a tire repair and was in and out fairly quickly with a nice repair done. The service was friendly and they always have clean facilities.
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July 2023 by Michael Hill
One star only because of Doug! I love voltswagon and everyone there is so very nice but when I went to get a tire replaced, Doug got upset with me! I found a tire from Haytire down the road for half the price. It’s nothing personal, but with money being tight these days, I decided to get it done elsewhere. Doug blew up on me and was so rude. He was like “go there and never take your car back here”. I have a 2022 VW that’s still under warranty and now I’m terrified to take my car back there because of Doug in the service department!
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June 2023 by JessiM
Doug Diehr is a fantastic service advisor!! The service department is friendly, efficient, and easy to work with. Doug always makes me feel like they've dropped everything to get my car done. 10/10 recommend!
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June 2023 by Vanessa Baker
Low Country Volkswagen is an amazing dealership! They make you feel comfortable and right at home. The staff is wonderful. Hands down the easiest and smoothest vehicle purchase for me. I would recommend this dealership to anyone thinking of purchasing a new vehicle.