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April 2024 by Kristen Gload
I usually dread going into lulu stores because the some employees can be quite… difficult. Condescending. HOWEVER… these ladies were lovely. More than happy to help me! Kind and wonderful
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April 2024 by Danielle DeHaven
I had the BEST customer service experience with Ashlynn today! She is beyond kind, caring, and supportive! After I had a terrible shopping experience at Athleta where a sales associate made a very insensitive comment to me, Ashlynn went out of her way to comfort me and help me find an outfit. Ashlynn’s kindness and understanding made me feel so much better! I cannot thank her enough for being there for me when I was so upset. Perfect example of women supporting women and excellent service!!
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March 2024 by Nicole Oakley
Love this lulu! Lucia is literally a ray of sunshine every single time I shop here!
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December 2023 by M G
Love this store! The staff are super friendly! Forgot to ask her name but the young lady with wavy blonde hair at the fitting room was super sweet and helpful! Wish the store is bigger and closer to me!
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December 2023 by Michelle Seger
This is a smaller lululemon store, but the staff makes it great. I came in to look for pants and Jacqueline helped me find two great options. She even helped me get a pair hemmed- and she made them the perfect length. Today when I came to pick them up she remembered my name and what I bought, which was so surprising given the number of customers the store gets. All in all, I’m really happy with this location.
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December 2023 by Susan Reece
I was informed by the website I could exchange lululemon for a different size at any time. Not true. They offered me $10 for each legging that have been hardly worn. They are not standing up to what they promised.
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December 2023 by Mary Kate Sunderman
The ladies working here are amazing! They helped me with 3 pairs of pants that had very bad pilling and completely replaced them with no hesitation. Everyone I talked to was so nice!
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November 2023 by Jourdan Jenkins
Very small store, overpriced workout wear that you can find at Old Navy for half the price.
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August 2023 by Tom Parisi
No better athletic wear anywhere!!! Staff is very helpful and knowledge. It pays to buy the best
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August 2023 by Lisa Collins
I just want to say what an amazing customer service experience that I had at the luluemon store in Mt. Pleasant, SC!!! I had purchased two belt bags from online and one of them had a zipper issue and mine had got a stain on it that I could not get out and without question they agreed to replace both bags no questions asked. They will have ALL my future business.The manager went above and beyond to make sure I was taken care of!I was very disappointed with the online stores customer service. They take for ever to get back to you and made the whole process harder than it needed to be and after three weeks of back and forth, I decided to give up and went to a local store.What a great team at Mt. Pleasant, SC!!!!
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August 2023 by Camdyn Clouse
A great lululemon location. Usually has a good selection and everyone is very kind and helpful.
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July 2023 by Sonja Higginbotham
The staff was wonderful. I had 4 items hemmed, and they have a wonderful selection of items!
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July 2023 by Alice Li
Usually a great place to shop; nice aesthetic and organization. They do a great job with the displays and keeping everything clean. However, I feel like sometimes the workers are judgemental. When I went in today, a blonde older lady (staff) was standing at the door and I told her I had a return. She simply said "ok" and ignored me. Luckily, another person was there to help me and he was very nice. The lady just stood at the door the whole time I was there (10 mins). Does she not have a job to do? Then, when somebody else came in after me, the lady greeted them very happily and struck up a conversation with them. I believe she needs more training in customer service.
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June 2023 by Trevor Floyd
Had a small issue and went in to talk with CS. They brought Jamie the manager out and she took care of the issue (my fault). This is what customer service and she made sure I was happy. Thank you Jamie you are amazing at your job
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May 2023 by Dillan Joyce
APPALLED! I will never purchase anything again from the entire brand because of my experience at this store. I went in to return/exchange items I had laying around that I never used, brand new with tags on it. I was accused of trying to return counterfeit lululemon items - she didn't even ask for my receipt...when I showed my receipts she quickly shut up knowing she was in the wrong. I'm guessing in the store SOP, an employee should be asking for the receipt prior to accusing any customer of counterfeit items. I was appalled I have NEVER been treated like that in any retailer - I was honestly going to purchase all the inventory in the store just to prove a point and then return it the next day. The worst experience I have ever had and now they have lost a 12+ year customer of the brand. They should be ashamed and I have run this experience all the way up to the COO.
