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October 2023 by Lance Wray
As an out-of-town father many miles away with a child needing auto work done in a town we know nothing about, stumbling upon McIntosh Imports was an absolute God-send and a blessing. They were amazingly nice, caring and appreciative of my situation trying to get my child's car fix. I've had to deal with hundreds of auto service businesses in my 50+ years. Mitch is a rare find. There was a 99% chance that our motor was a goner. And they could've easily told us that. But they kept looking and searching, and eventually found an issue that could be fixed rather than changing out the motor. Communication was outstanding with Mitch who always called with updates (and let's face it, you can tell when someone really cares and when someone doesn't - Mitch really cared). And ultimately the price was very fair. I know they did more work than probably what I was charged for. I'm usually too lazy to write reviews, but I had to write this one. I am so thankful for this business in general, and Mitch in particular. I would highly recommend them.
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September 2023 by Ashley Culler
After receiving a recommendation from a friend, we selected Macintosh to assess a problem we had been having with our Lexus GX460. Overall excellent experience. Communication, quality of service and fairness in price. 10/10 recommend if you are looking to have your Toyota/Lexus serviced. Thank you!!
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June 2023 by Seneca F.
They were very knowledgeable and helpful. Often times I go to places like this and feel like I am getting ripped off. I did NOT feel like this both times I have gone!! They have been extremely helpful in letting me know what issues with my car are pressing and what can wait. Thanks for the help!
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May 2023 by PeeCock78
I took my car in to have the oil changed, tires rotated, and front brake pads replaced. When I last brought my car in six months ago, they indicated that the brake pads would likely need to be replaced on this occasion. When I went to pick the car up, I noticed on the invoice that the brake pads had not been replaced. When I questioned them about it, they indicated that based on the less-than-normal number of miles I had driven over the prior six months, that there had not been as much wear on the brake pads as they suspected would have been. That being the case, there was no need to replace them at this point. So where many auto repair shops would have simply gone forward with replacing the brake pads, they instead deferred their replacement to a future date. That type of honesty is rare and commendable. I recommend them highly.Services: Tires
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May 2023 by Joe B.
I took my car in to have the oil changed, tires rotated, and front brake pads replaced. When I last brought my car in six months ago, they indicated that the brake pads would likely need to be replaced on this occasion. When I went to pick the car up, I noticed on the invoice that the brake pads had not been replaced. When I questioned them about it, they indicated that based on the less-than-normal number of miles I had driven over the prior six months, that there had not been as much wear on the brake pads as they suspected would have been. That being the case, there was no need to replace them at this point. So where many auto repair shops would have simply gone forward with replacing the brake pads, they instead deferred their replacement to a future date. That type of honesty is rare and commendable. I recommend them highly.
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December 2022 by Leah McConnell
I went to get a diagnostic confirmation done, as our regular Larson’s Automotive advised to do based on an emissions light indicator. It took three months for someone to actually return my call, but was pleasant when they finally were able to do so. What should have only been a gas cap replacement, ended costing me $1,400. I was informed that the car needed a new battery, and I appreciated this information and was also told that it needed replaced valves. I agreed for those things to be done. However, they stated they were going to do a oil change and I told them that this had just been done a month ago at Larson Automotive and they were explicitly asked not to do it. When I went to pick up the car, the repairman stated he went ahead and did it anyway. They also took the liberty, without permission, to tack on other items such as windshield wipers , filters and other areas that we’re not discussed nor needed. Although they were pleasant and fast on getting the work done, they were disrespectful of what we had discussed and took liberties to do things without permission and were very over priced.I would highly recommend getting a second opinion if you need work and looking to find people who will respect what is agreed upon , like Pete Larson.
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September 2022 by Sean m
Excellent service at a great price. They did my timing belt faster and cheaper than anywhere else. Only place I will be taking my vehicles to.
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August 2022 by Pete Heineck
I've been bringing my '87 Toyota here for 10 years. Terry and his crew are some of the best Toyota mechanics in the South. They have always done great work, and I'm glad to have their expertise and skills available.
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July 2022 by Chas Shannon
McIntosh Imports has always been a pleasure to work with. I completely trust any diagnostic completed and know that I will be provided the best price as well!Services: Brakes
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June 2022 by Eric Ashton
Awesome!! They care so much about their customers! Best Toyota service in South Carolina!
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December 2021 by Mason Joye
I have used them a couple times now. I won't go anywhere else for Toyota. Highly recommend for quality, service, and friendly staff.Services: Battery
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October 2021 by Nathan Higgins
Terry is a fair guy. The customer service people are extremely friendly. I like that I don't necessarily have to pick up my car during business hours. That's very convenient.
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September 2020 by Chris B
Nice people but pretty pricey. Was hard to get an actual breakdown in terms of labor cost/parts. Would suggest explaining cost clearly to customers in future and maybe listing service/labor prices somewhere.
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June 2020 by Robert Griffith
Have been working with Terry for many years. He always does great work and at a very reasonable price.
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January 2020 by Deborah Krivohlavek
Have trusted Terry with my Lexus’ through the years - he is thorough and even though very busy takes the time to explain the issues and options objectively - never pressing -
