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January 2024 by Kerri Ward
This is my 2nd visit to this Mt Pleasant Verizon store . . . and I live in Charlotte, NC! Joshua Craven is extremely knowledgable, helpful, and professional! My husband and I just called him to follow up on the 5G internet box. Josh was willing to walk us through it on his day off! And even though he wasn't in front of his computer, he remembered details from our discussion and my account! When you need a Verizon "partner", Josh Craven is your guy!!
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January 2024 by casey gelvin
One of the worst experiences of my life! I came into this store only wanting a watch for my child for Christmas. Joshua Craven is one of the sells persons that I had to deal with. He is nothing but a pushy salesman and scam artist. Joshua Craven will not let you get a word in and talk all over you with his memorized sales pitch. He will let you know that he has worked there for 15 years, over and over and over again. He does not look out for your best interest and is out to oversell you anything and everything to get his commission. Sold me a charger that I did not need and have no use for. After figuring this out later that night, I shot him a text telling him how disappointed I was, and nothing was what was agreed on. This shot Joshua Craven into a rage, and he continued to call, text me and rant on. I finally had to block him. Avoid this place as they are only out for their commission and not in the best interest of you as a customer. After reading other reviews, I wish I had before I entered this store, they were dead on. Oh, and please don’t auto reply to this as I have seen the same on every bad review. Save you some time so you can get the next victim.
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December 2023 by Stuart Smith
Josh Craven was awesome!
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December 2023 by Mateo Mariaca
Josh was extremely helpful and took great care of me. If you’re looking for great customer service, this is the place.
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November 2023 by Josie Boehm
This location specifically is awesome. Josh was very patient and professional helping me switch over to the family plan from another provider and upgrading my out-of-state parents to new phones and plans. Thanks again Josh!
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November 2023 by Andi Fone
They're not actually a Verizon store. They're a retailer of Verizon so they don't give you the best deals and they charge you extra activation fees. Unfortunately, I found this out only after calling Verizon customer service :(Don't get scammed and don't waste your money!
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October 2023 by Stephanie Rhodes
Not actually Verizon, but independent business authorized to sell Vz products. Was told $40 for free unlimited screen protectors, w/ no mention of $10 shipping fee for each at the time. Was told I HAD TO buy new charger. Not true. Old charger was compatible. Didn't figure this out until after 30 days, so they wouldn't help in anyway. I'll be dealing with Verizon directly from here on out.
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September 2023 by Abigail Wallis
Our family worked with Bill to upgrade three phones today. Usually this type of trade in is a stressful and time consuming experience, but today it was quick, easy and with a friendly provider as well. Very pleased with our new iPhones and can definitely recommend this Verizon facility.
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August 2023 by Abigail W
Our family worked with Bill to upgrade three phones today. Usually this type of trade in is a stressful and time consuming experience, but today it was quick, easy and with a friendly provider as well. Very pleased with our new iPhones and can definitely recommend this Verizon facility.
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August 2023 by Megan Briody
My boyfriend and I had a fantastic experience at this Verizon store! Josh, the manager, was incredibly helpful and nice. He went above and beyond to help us with everything we needed and was very knowledgeable. He was very generous with his time and made sure we left the store fully satisfied. We had a excellent experience and great conversations. Kudos to Josh for providing exceptional customer service! I highly recommend visiting this Verizon store for their excellent staff and an enjoyable experience.
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July 2023 by Rachel Bosway
This store has offered some of the best customer service to me. Every team member I have worked with has been incredible, especially Kaitlin. She helped me set up a new phone and was incredibly patient, kind, and helped walk/talk me through every option and plan. She went above and beyond to help me. If you are looking for a Verizon store to bring your phone to, that has great customer service, come here. You will be treated well and given great service. Cannot recommend this store enough!
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July 2023 by Jeff Phipps
Went in to get my son a new phone. Diana was an absolute pleasure to work with! Very knowledgeable on everything I asked and told us about a great deal they were offering on a new Samsung A23. She even fixed my phone which was not reading my fingerprint. I'll definitely look for her next time I'm there. Great experience!
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July 2023 by rachelle moore
This store is awesome. Josh helped us and was very patient with all of our questions and helped us with new phones! We will definitely come back again the next time we need something. I highly recommend this location!
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July 2023 by Samy Elgradawy
Very thankful for Johnny and Bill Engel! They got me on a wireless tablet plan for a great price and had all the answers to the hundred questions I asked them. I suggest this store and working with these guys. Thank you
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July 2023 by trey grant
Amazing customer service! Came in with a difficult situation, and Bill had the utmost patience and great expertise in helping me find a solution.
