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January 2024 by Chris Lacey
Visit 3x/week at minimum. The entire staff is helpful and efficient. Car looks great every trip through. Shout out to Rafael in Mt. P for the always amazing and friendly service! Also a note that if you aren’t signing up for the monthly pass and go at least a couple of times a month…you should probably consider it ?
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January 2024 by Ashley Wylie
Best vaccum in Charleston. Only way I want to clean my car. Plus I enjoy my weekly car wash experience so much because of Rafiel. He is always standing out there with a smile. I come early as well, 8:10am and some days it’s cold but he’s smiling and friendly. He knows who I am and makes enjoyable small talk. Zips is lucky to have him!
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January 2024 by Thomas Hart
Unfortunately this location can not be recommended. The lack of oversight of employees and the habitual closing early is not acceptable. Half the time I go it is closed early, something is broken or not working. Sad as this is a convenient location. Workers barely work and the place is always dirty. The workers that are supposed to pre-wash your car 75% of the time do nothing but when they do spray it is only 1/4 of car and only on the side were they do not have to move… this means your car and every car go into the spinning brushes with dirt on which is like sandpaper to the next car…. If they can’t find employees to do their job they should at least protect our cars with an automated spray down on way in….The car may wash station has been without a 10 foot water hose for about 1/2 years. Vacuums are constantly clogged… this place is just poorly managed….i would not reccomend… go somewhere that cares!
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January 2024 by Joseph Smith
Zips in Mount Pleasant has a mew manager that has been there for several months now. If you were a former member go back and rejoin. His team keeps this place so clean now and everything is always working. They are always smiling and willing to help with anything.
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January 2024 by Jillian Martinelli
The staff is very friendly and helpful. They take time to spray off the vehicle before it enters the tunnel. The vacuums are strong, and the facility is always very clean.
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January 2024 by hannah renee
Rafiel was respectful and professional. This place has gotten so much better since the last time I was here. Super impressed!!
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January 2024 by Daina Hill
after paying for a membership we called to cancel. They did not honor the cancellation -- we had to contact multiple times with email verification of the request. They will do anything to try and keep the monthly subscription -- not an honorable or ethical practice.
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December 2023 by Marc Dougherty
Another failure on the service industry! I paid the $18 for an upgraded car wash to discover my car was just as dirty coming out as before. I have never, in my 30 years of driving had such a bad car wash, especially for THAT cost! Staring at the car in pure disgust and disappointment, the look on my face was enough that an employee handed me 2 rags and a bottle of spray and walked away. I soent the next 20 minutes hand washing my car in the vacuum spot only to have the same employee tell me there was a 10 minute limit at the vacuums. The picture attached is after I cleaned it myself. This is how the entire car looked. If I save at least one person from wasting their money here, I’ll be happy. Take your business elsewhere….oh, and don’t get scammed by the monthly membership upon your first visit.
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December 2023 by Michele L
Use to be my fav spot until I did the trial membership and tried to cancel yet noone can find my account and card keeps getting charged for 3 months. ($120) No email or callback with my concerns. Employee mentioned passing around extra memberships badges to their friends and family to use during the $10 for $40 a month membership. Can't help but feel there's an inside job absusing new membership sign ups after my experience. (Employee prob shouldn't have told me they were doing that)
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November 2023 by Ty
BEWARE! Started charging my card $40 per month after I tried to cancel the free trial. Ended up paying $80 for ONE car wash where my passenger side mirror was snapped off. Went back and forth with non-existent customer service only to refer me to their policy page. 0 stars.Services: Polishing
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November 2023 by David Carr
Decent place. The vacuums don't suck as much as they should. And the car left a lot of dirt. Over priced
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November 2023 by Kayla Chestnut
Visited this location (Monday, November 6) and I didn’t catch the guy’s name that was working that morning but he was Awesome!! Go Gamecocks!!
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October 2023 by Lexey Daniels
Washed my car here one time. Did not understand what the attendant said and she gave me the membership paper. I did not even fill out the form and somehow my card has still been charged the monthly membership fee. Do not recommend zips, not worth the price or having to now call and deal with a membership I did not sign up for.
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October 2023 by Jenny H.
This place has gone so far downhill, I will be canceling my monthly I’ve had for years. Today I was told they are no longer doing prewash spray “actually been turned off” per the attendant with a toddler in the office. Also, Half the vacuum’s haven’t worked for ages and if they do very low power.
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October 2023 by John B.
Came during working hours 4:30 PM A sign blocking the entrance said "we're never closed don't go anywhere". 1/2 hour later still closed. Let's see if they honor my coupon that expires today. This place sucks
