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February 2024 by John White
worst customer service in the worldTrying to get this repaired for 3 years.
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February 2024 by Anna Caroline Higgins
I’m so glad I went to this store to set up my Xfinity account. David went above and beyond getting me set up with an account that had everything I needed! I had such a complicated issue with my comcast emails getting mixed up and David fixed it with ease and made the whole experience a fun errand for me. Honestly if you are in the area I highly recommend going in store for any concerns or needs.
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January 2024 by Sarah Sass
I have been a very loyal Xfinity customer and have never had an issue with my monthly service. In fact, I recommended them to most clients. However, today I had two different service windows to move a line and both were no shows with no call. My construction workers were there waiting both times for the line to be moved and no one came or called. I’ve tried to speak with a human all day today with no success. Now my construction is further delayed. I just needed a line moved. I’m now considering leaving Xfinity. I would really appreciate assistance to rectify my situation. Thank you.
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January 2024 by Aretha Williams
They were very polite of me turning in my equipment.
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December 2023 by FryD420
Extremely knowledgeable staff. Was helped without discrimination.
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November 2023 by J
Poor speeds and data caps. We're getting charged $100 extra this month for using the Internet on top of our normal bill. If there is any other provider in your area, I'd recommend them.
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October 2023 by Marc Brennan
David at the store was super helpful for me and my wife. We switched our cell service and he was able to save us money, lower cable/internet bill, and we each got new phones.He is very knowledgeable and helpful. So far, everything promised has happened. That's all you really want in these situations.
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October 2023 by David Andrews
I came home early from summer vacation. I asked to end my away plan early. They took care of it then. Whan I arrived at home, everything was running smoothly.
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September 2023 by Robert Humm
My experience with the call in part of affinity was a nightmare. My new apartment required me to use them for internet. I got a discount for cell service to do I signup for that too. They couldn’t get my phone activated not matter how many times we tried. That was when I could actually get someone on the phone I could understand & knew what they were doing. I decided to see if Satan had a cell phone plan because I would’ve signed up with him first. Then I stopped in & talked to Evon B. I told her my story & she said, no problem. I walked out of that store with everything working in no time. Whatever she is paid should be doubled at least! I was really nervous about this company until I met her. She is my go too, if she leaves I’ll cancel my account. Promote her & give her more money!!!
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July 2023 by Chris Christopher
I had no Internet for a while and I still don’t have any Wi-Fi. So I’m working off of cellular data. I had an appointment ‘supposedly’ for a tech to come today between one and three and I have been here all afternoon. They haven’t called and they didn’t come. I am exasperated. This caused me to miss an appointment that I had on the books for three months. Surely you people can do better than this.
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July 2023 by Randy Ross
The customer service team is excellent at this location. Very helpful and knowledgeable. Unfortunately they work for a terrible company. Cut my bill by $70.00 per month and actually have more channels.
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May 2023 by Kate Rush
The reps at this location literally cannot or I should say will not help you. They will just tell you to call the 800 number which you cannot get through and if you do they cannot help either as don't understand the question. The Assistant Manager Sharon refused to help me stating she could not pull up my account and to call 800. Funny how other reps can pull up account info and at least TRY to help even-though its futile. She has no business working there and is always in the back in a so called meeting! Right! Worst service ever by a so-called manager!
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February 2023 by Samuel Evangelista
Was quickly helped. Not too busy. They were very helpful and polite
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February 2023 by Shanté E.
Efficient onsite customer service that was fast and pleasant thanks to Jasmine's well versed company knowledge. If she's not already in a leadership role at the home office she should be!!!
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February 2023 by Aimee Mclendon
I had read and heard nightmares about the experience w/Xfinity. To my delight, the gentleman named Antoine, came right over to me while I was waiting to see if I had been helped. He was so professional and warm and knowledgeable. He had me out of there in 30 minutes! Five stars for Antoine! Make him the manager! Thanks for the great service!
