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October 2024 by Kristen Trevey
Closed for three days now (since it's a Monday holiday and they're closed on weekends). They've got the Brinks guy here at 2pm doing a 30+min repair, because garbage ATMs are a Truist universal, so literally I have no way to get money into my account. Yet again. Truist: a never-ending exercise in frustration.
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August 2024 by Holly Raker
My only complaint is that no one ever answers the phone there (the main phone line.) My experiences with Ivy and the manager Joyce, as well as the folks at the drive thru window have always been pleasant I can’t say enough good things about Ivy and Joyce. They have helped me a lot and were very professional.
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June 2024 by Randy Vojtko
Stopped in to open a new Business account . The bank was empty , 2 young ladies were sitting in the office chatting I inquired about opening an account she said have a seat she’d be right with me. Fast forward 10 minutes they are still chatting . I ask if someone else could help me as I have a tight schedule She again said have a seat . After this I got up and left . If this is customer service before I even have an account is hate to see once they have your business . I road up the street and promptly opened a new account at Anderson Brothers . No muss , no Fuss just easy Banking . Stay away from Truist . Big banks that your just an another number at .
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February 2024 by Mike Langston
I had a business account with BB&T some years back until the fees became excessive. I closed that account and never returned until recently. When I purchased a vehicle a couple of years ago, I thought I'd give them, now Truist, another chance. My first visit to the bank was last week. I chose the drive thru to conduct my business. Even though I was second in line, the wait was excessive. The only transaction I needed was to change a hundred dollar bill asking for two fifties. The teller left the window without saying a word. After a few minutes, she returned and stated she could not change the bill because I didn't have a "deposit" account. What??? I informed her my vehicle was financed there and I was paying interest. She said it did not matter. When I asked why, she had no answer, just a deer in the headlights look! She said it was their policy but could not explain why. I will be refinancing my vehicle with Founders Federal Credit Union, which I've been a member for almost fifty years, as soon as possible. At the time of my financing, Founder's interest rate was a mere .25% higher. In hindsight, I should have paid the difference. Lesson learned.
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January 2024 by Pam Hays
I have dealt with this bank for two years as treasurer of an organization. Poor customer service and training. Never able to reach anyone by phone. I would not personally bank here.
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December 2023 by Deven Jason
Everything is very slow to post, no early paycheck deposits and there’s weird fees. Plus the “benefits” come free with most other banks anyways
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September 2023 by Aj Baxley
Very rude tellers. Not willing to give managers info for a complaint
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March 2023 by Cascade Plumbing
Jordan Day was very helpfull with explaining how overdraft protection works. I recommend anyone who goes into the Murrells Inlet branch, ask for Jordan.
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March 2023 by Brianna Youngblood
The lady with the Grey hair wouldn't do a cashiers check because I didn't have an account. I had cash and was going to do the fee listed online. She refused to do one. Ridiculous
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February 2023 by Lily Holmes
I can see why the ratings are very low, as I am a customer..I pulled into the drive thru had to wait 3cars later…finally I parked my vehicle in one line and had to stand outside in the next line in order to get waited on. After ok pulling off..never mind I had to wait for 30 min for one deposit…the teller skipped me and she apologized to the other customers for their terrible service…unbelievable
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December 2022 by Daniel Platek
As soon as I find another bank I’m out of here. I was with BB&T for over 20 years great bank. customer service is this pores you could get it they won’t even return a phone call
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November 2022 by Natasha Holmes
I can see why the ratings are very low, as I am a customer..I pulled into the drive thru had to wait 3cars later…finally I parked my vehicle in one line and had to stand outside in the next line in order to get waited on. After ok pulling off..never mind I had to wait for 30 min for one deposit…the teller skipped me and she apologized to the other customers for their terrible service…unbelievable
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October 2022 by Mrs Wendy Myers
I can see why the ratings are very low, as I am a customer..I pulled into the drive thru had to wait 3cars later…finally I parked my vehicle in one line and had to stand outside in the next line in order to get waited on. After ok pulling off..never mind I had to wait for 30 min for one deposit…the teller skipped me and she apologized to the other customers for their terrible service…unbelievable
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October 2022 by Michael Riffe
Applied for a loan 4 weeks ago, no answer still. We have made numerous phonecards left messages. Still nothing. Very disappointed. Since it became Truist it has been horrible experiences. I'm gone!!!
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September 2022 by Christopher Della Fave
Went in to open up 3 business accounts to start a new banking relationship.Went in with all necessary docs and had all information ready for the banker.Fast forward 2 hours later - the first account STILL is not opened and when I asked how much longer this was going to take because I couldn’t sit at the bank for SIX HOURS the banker began CRYING and refused to open my accounts.THE PLACE IS A JOKE. STAY AWAY.
