CosmoProf is a popular beauty store that has received mixed reviews. While customers praise the helpful and knowledgeable staff, particularly at the Tennessee location, they also note that prices have increased, and items are often out of stock. The COVID return policies have also been a point of contention for independent stylists. However, the stores are clean, and the staff is generally described as friendly and accommodating. Overall, CosmoProf seems to offer a positive shopping experience, with some room for improvement in inventory management and pricing.