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March 2024 by Elizabeth Ann
I’m actually displeased by the visit.My Husband and I traveled down from North Carolina to enjoy some shopping and the day before tourist season really kicks off. We went into the croc store looking for new charms and the employees greeted us once upon entry and then continued talking to each other in a large group near the front door for about half an hour before sending someone over to ask if we needed any help.The employees continued their conversation in front of us doing nothing work related. When we went to check out I won’t lie I spent nearly $180.00 on croc charms yesterday for myself and my husband and I was not impressed by the employee who began dancing that she was getting credit for all the charms I purchased. Your store employees didn’t help me or my husband pick out charms or do anything even remotely related while we were browsing your store and I don’t like hearing that my receipt will be reprinted which has credit card information for a photo as proof of some sort of accomplishment for a contest. I’m not against incentives and people earning things through good sales. But to be fair my husband and I handled everything except the physical ringing up of our charms ourselves and there were no attempts to help us with charms we could not find. To be fair we also did not ask for assistance.The cleanliness of the store I was actually pretty surprised at how dirty the store is overall. When it’s filled with people and shoppers are in and out as quickly as they came the appearance isn’t so bad, but we were the only customers in the store for about an hour. I noticed. I noticed that your store is not ADA compliant, as a wheelchair user it is already difficult to navigate and the positioning of displays and boxes left around of half finished work made it difficult to move and truly look. The charms tables are also set to high for wheelchair users to be able to see all the charms available. The floors also need a serious professional cleaning, the counters were filthy where I was asked to complete my transactions the keypad for credit taking clearly had old cough splatters all over and these looks just aren’t appealing for businesses. I pride myself on providing detailed reviews and I would not visit this store again.
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February 2024 by Katie Provencher
Mia was the best! Thank you for being so helpful and nice!
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February 2024 by Heather Camereon
Michelle at this location has TOP NOTCH customer service!!!! I am from out of town and had some issues with a purchase made from their store. She was more than willing to help me and made multiple attempts to figure out the problem. Her phone skills are surperb and she is super friendly. Her effort to make a purchase right was beyond what anyone in customer service does nowadays! So thankful for her and effort to have us still support the croc brand!
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January 2024 by shentilla lara
My family and I had the pleasure of meeting staff Mia and Keshaun at this location. They were absolutely incredible. Their smiling faces and amazing customer service will definitely bring us back to this location when we visit the area again. They make a wonderful team and you can tell they enjoy what they do for this Crocs location. They ROCK!!!
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November 2023 by Lizeth Nieto
Endless styles
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November 2023 by Randall Speer
Very good service.
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October 2023 by Anna Cribbs
My daughter purchased more than she had planned but they had such good deals. All different kinds even for baby's and kids. Most go. ???
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September 2023 by J Duncan
Well you walk in on a Friday night before school starts and all the employees are sitting on their phones and when asked for some help they were in a family meeting in the front and were being bothered. Typical today society not working but when it’s convenient for them don’t shop here
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August 2023 by Jamie Bumgardner
Store was very busy(tourist season). But customer service was good and the check out lines were fast.
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July 2023 by Tab Jackson
Very frlendly staff, helpful too. Had great selection and awesome sales! Very happy with my purchases!
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July 2023 by angie caudill
Great stock! Grandkids got croc's. In many colors and designs
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July 2023 by jenny Brea
In all of my life I've never been treated so rudely and disrespectful as I was in this store. By not only the staff but the store manager. I wouldn't shop at a Crocs again if God himself came down and told me too. A waist of money. Just watch the movie Idiocracy, it's like the future has arrived. Plastic garbage!
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June 2023 by Google user
In all of my life I've never been treated so rudely and disrespectful as I was in this store. By not only the staff but the store manager. I wouldn't shop at a Crocs again if God himself came down and told me too. A waist of money. Just watch the movie Idiocracy, it's like the future has arrived. Plastic garbage!
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June 2023 by Mahmud Turjuman
Buyin 5 pairs of crocs for me and my family, had to go back to within 45 minutes to exchange 3 of them because of the size.Staff at the entrance who actually was the sales person had a bad attitude, then the manager had a worse attitude too, refusing to exchange them all because they are dirty (while only one has a little dirt), other 2 where exactly as i bought them.That was a very bad experience with this store.Btw...i did exchange them from another crocs with no question asked, smart sales person that for sure will make me, my family and friends be customers of this store.
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February 2023 by Karen Johnson
Very helpful in helping me make choices, but they didn't have the most current items that are on the website.