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September 2023 by Amber Penley
Up to date location. Very clean units. Would definitely recommend.
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September 2023 by Jessica Sochor
BAIT AND SWITCH PRICING. I rented a unit for $39.00, three months later I get a notice saying there was a “rate increase” to $79.00!!!!!! THE PRICE DOUBLED!! That’s not a rate increase, that is shady bait and switch marketing, and I’ll be emptying my unit asap. When I called to discuss, they very nicely told me when you reserve online they sometimes forget to tell you about the price increase when confirming via phone. NICE.**Update: received the following response from the owner “ We're sorry to hear this, Jessica. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?” I called, and got the main number and was routed back to the same person/office who told me there was nothing they could do for me. I don’t have an issue with a reasonable rate increase, it’s to be expected, but I DO take issue when the rate is DOUBLED after not even 3 months! As I said, that is bait and switch marketing, apparently I’m not the only one who has experienced it (according to many other reviews), and they ought to rethink their marketing.
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September 2023 by Melissa Mancari
We rented a unit from extra space in Carolina forest for 3 years and I can say we had an incredible experience. No rodents or pests, no damage, great air control units and very clean facility the manager Jennifer was extremely kind and even worked with us through some difficulties we had. I highly recommend them for any of your storage needs
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July 2023 by Margaret Hewett
Have been at this location for 3 years now. The facility has always been clean and well maintained. What is exceptional about this business is their employees. Today I was assisted by John who was, as I have become accustomed to, polite, courteous, professional, and so helpful. Thank you so much John!! You were great!!
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June 2023 by Steffunny Moon
Great customer service in person, online and on the phone. I especially am pleased with overall cleanliness.
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June 2023 by Amie Greennfield
John was very knowledgeable & Helpful . Great costumer service !
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June 2023 by Kimberly Bodine
Super easy contactless renting. Immediately after my rental was completed online, “Jeff” called me with a welcome courtesy call. He was extremely hospitable and informative. It’s people like this that makes doing business easy and continuing.
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June 2023 by Santanna Bennett
Jeff and Jennifer were very professional patient and helpful I reminded either or if you have any questions on your storage space
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May 2023 by Aimee Watts
If you’re looking for a storage facility this is the right place! Jeff was amazing and really made the whole process so much easier. We ended up having to get a bigger unit but he accommodated us with no problem!
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May 2023 by Prabha S
Both Jeff and Jennifer of Extra Space Storage were very informative, courteous and professional. I look forward to continuing my business with this business because of these individuals.
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May 2023 by basilio nieves
Excellent the young lady Jennifer was excellent. Thank you so much for helping.
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May 2023 by Mark Vandenburg Sr.
Jennifer was extremely helpful.She has made our moving experience bearable. Looking forward to filling our unit when the movers finally arrive with our stuff. Thanks again, Jennifer
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May 2023 by Nicholas Petrich
Jeff was amazing, knowledgeable and professional as was the store manager, Jen
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April 2023 by jamali hunter
Great placeGreat staffGreat customer servicePrices might be too much for some because my monthly rent increased and if I hadn’t went online and looked I probably wouldn’t have knownBut overall good experience8 months with them and my stuff was secure…. Can’t get any better than that
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March 2023 by Verna Bussard (Verna)
Staff were very pleasant and professional. They willingly answered all my questions and showed me several different sizes of storage units. The facility was very clean and easy to access all the storage units. Plenty of parking available close to entrance of building.
