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April 2024 by Jen Peterson
Awesome place! Had a great appointment and staff is very friendly.
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April 2024 by Paeton Buchanan
I had an eye exam in October and the doctor was good and it was fast! Also, everyone that helped me was friendly. I’m just frustrated because of time wasted that could’ve been solved by better communication in the beginning. The lady at the front desk told me I didn’t need to do anything after my contact lense trial pair since I’d been wearing contacts since I was 10. I tried to order contacts online twice and the order was canceled both times with no reason given. So I called the office and they said I had to prove to them that I could read and see out of the contacts since I’m a new patient even thought the first person said I didn’t need to do anything. Okay fine. I will do that. So I drive over on a Saturday around 5:45 pm and no doctors are there but the website says they’re open till 8pm. So I get told to come back Monday before 5:30. I drive and arrive at 2:40 and they’re closed for lunch till 3. I understand needing lunch and maybe not being there but then please post on the website that you’re closed so people aren’t wasting their time and communicate the correct process with me from the beginning so I can follow it and avoid this mess.
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March 2024 by Donna Morgan
I have a difficult and complicated prescription and Dan, Optician who helped me, was absolutely awesome. He was knowledgeable and very helpful. He took the time to explain and work with me to find the best solution for my prescription.
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March 2024 by kevin mcgrath
My daughter broke her glasses. We brought them in for repair. They fixed them and when I brought out the wallet, they said “no charge.” Pretty cool considering we didn’t buy them from them. Very pleased!
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March 2024 by Shannon Weinberg
Awesome customer service. I was even able to bring my glasses a few months after purchase and have the leg repaired.
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March 2024 by Sandi Snyder
I’ve been going to LensCrafters’s for several years now. My experience today with Brian was awesome! He took his time and made sure all of my questions were answered. I had a difficult time choosing my frames and he was so patient with me. It was a great experience 10/10 would recommend!
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March 2024 by Grace Itano
The employees at this location at Grand Coastal Mall were fantastic. much better experience than 2 years ago. Now I would definitely recommend.
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March 2024 by Valeria Horney
Jasmine was great, very professional
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March 2024 by John Deitz
I could not be more pleased and satisfied with my Lenscrafters experience. I am not a shopper, and have difficulties deciding what looks good on me. In steps Elissa. She was most pleasant, patient, answered all of my questions, gave me her input, and catered to all my needs. She treated me as if i was the only customer in the store. She truly turned this visit into a 5-star experience.
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March 2024 by Michelle Rottmann
Brian was very helpful and it was wonderful how he gave me all of the information so I could make a well informed decision
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March 2024 by Chris Vinson
I had badly bent my glasses due to to a fall while I was on vacation. Frankie did a great job with repairs, and tgere was no charge! Thanks, LensCrafters!
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February 2024 by Madia Morcan
Worse place to go for your eyes problem. Shalanda from the front desk is just plain rude and she does a horrible job as a receptionist!
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February 2024 by Joseph Lacy
Every sales associate I spoke with were very professional and knowledgeable. Will definitely be a repeat customer.
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February 2024 by GoldRhapsody R
Wow! Are you guys the only one in this mall having too much business and treating walk ins without any consideration? What a Shame!
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February 2024 by Lora Maddox
Let me tell you all how AMAZING the staff and management are at this local LensCrafters! I am so excited to say I shopped at this location today. I was picking out a new pair of glasses while waiting for my eye doctors appointment and was approached by the most kind gentleman, who happened to be the store manager.His kindness, patience, and assistance were unparalleled. What I most admired was how highly he spoke of his associates. He passed me over to Angela today and she was such a delight. One of the best sales associates I have ever dealt with. She also was extremely knowledgeable, kind, and patient. I left absolutely thrilled with my new glasses, and with the level of service I received. I never felt like I was being “sold” anything. I felt like I was being treated as a friend. Thank you everyone at this location. You are all truly appreciated!