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February 2024 by Kim L.
The Palm Casual in Myrtle Beach has the best customer service and delivery team in town. We have now made multiple purchases and have never been disappointed. They definitely stand behind their products. As we can attest to when one of our tall Adirondack chairs started to show cracks, they replaced the chairs with no questions asked. Tom and Kim L
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October 2023 by Les Riesett
The BEST EXPERIENCE my wife and I ever had purchasing our patio furniture from Palm Casual MB. They offered us quality, selection, large choice of fabric, warranty and PRICE. Our sales reps, Dave and Angie were great. They answered our questions, made suggestions and kept us within our budget. We will receive our furniture in about 1 months and we plan to also purchase our outdoor dining set.In my opinion, no other store compares to PC..Les and Mary
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August 2023 by Lauren Mokrisky
I've ordered from Palm Casual on three separate occasions. The professionalism and quality are what keep me coming back! These pics of my last two purchases.
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August 2023 by Meg Moore
Lovely store, great location and excellent customer service. Kind caring staff willing to listen and replaced a part on a competitors chair. The best of the best!
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July 2023 by kathy janny
We purchased furniture, however we have not received it yet, but our experience with Cam and Emily was unbelievable, they greet you at the door then let you look around, they will answer any question you have, explain the quality of their furniture, making you comfortable with your shopping experience, there is no high pressure sales just good old fashion customer service! If you are looking for quality furniture, Palm Casual should be first on your list!
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July 2023 by therese gallagher
Had a great experience at Palm Casual yesterday. Stu was extremely professional, knowledgeable, and gave me time to walk through their large selection of quality patio furniture. Looking forward to delivery!
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June 2023 by Tam Start
Dave Zitz was the only thing better than their fantastic furniture!!! So many beautiful and well constructed pieces!!! We cannot wait to enjoy our picks in our yard!!
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April 2023 by Susan “Enjoying Retirement” Mckinney
My husband and I ordered our patio set in late March, the customer service that we received was excellent. I would highly recommend Palm casual patio furniture for any of your needs.
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October 2022 by Gary Cupit
Very pleased with the products and services received from Palm Coastal. Purchased an outdoor table and chairs that worked very well on our lanai. Unfortunately, a fracture in one of the aluminum legs developd and the leg brok off. I contacted Pal Casual and a few weeks later, their team cam an put a new lower section on the table and it functions great! Repair crew was courteous, professional and completed the job in an hour.Thanks for making my dinner function the following weekend a great success. More purchasses to com.
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October 2022 by Kevin Y.
Needed to furnish a patio and sunroom so stopped in. We were greeted quickly by Gwen who was extremely knowledgeable and friendly, a real joy to work with! The variety is amazing and their willingness to customize colors and materials was impressive. We ended up finding everything and can't wait for our delivery! If you go, ask for Gwen, she is amazing and fun to work with! Some of the items are pricey so be ready to pay more, but they were able to demonstrate superior craftsmanship and offer significant warranties.
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October 2022 by Kevin LaPerle
I am very particular in what I purchase. Often it seems what I'm looking for isn't even on the market. I have found exactly what was in my mind at Palm Casual. The staff is extremely helpful, patient and knowledgeable and their return/replacement policy is 100% risk free on the consumers end. I can't wait to get the items purchased. Don't waste your time running around from store to store, make Palm Casual your first stop and have plenty of time for a nice lunch afterwards. I intend to post again when the product arrives.
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October 2022 by Denise Ricker
Palm casual says life time warranty however when it comes to honoring it Goodluck. I spent almost 1k on backyard furniture under a pergola. I went out to clean off the side table and noticed small hairline crack figuring probably from the heat. I took it in and they said it's not covered and have a nice day. What is a life time warranty then for. No I do not stand on it no I did not put anything on it heavy. It just sits on my back porch. I would not recommend them to my worst enemy.
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September 2022 by The Kelly’s
Post covid, the staff set the realistic expectation for delivery immediately. They gave us plenty of options and when we reported an issue with an item they were quick to reply and remedy the issue. Our new cushion came in earlier than thought. The staff are respectful and attentive. The quality of product they sell is top notch. Their customer service, well let me say, WOW FACTOR! Thank you for actually standing behind your promises! We look forward to doing more business with you and referring anyone we come across to you!
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August 2022 by Valerie Cwiklinski
One of our umbrellas broke at the base from a strong wind gust. Brought the broken base back to Palm Casual and was handed a replacement without hesitation. Great customer service as well as excellent quality. Highly recommended.
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August 2022 by Darren Pollack
Very poor customer service. Item ordered went from being available, to backorderd but we will have it soon. Next answer was that the item was only a special order, which obviously it was never ordered, to we can not get it. This was from 3 sales reps over 6 weeks AFTER PAYING FOR IT. Refunds need to be a check mailed, they are 'low tech per the sales rep and can not reverse the charges on a credit card.
