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December 2023 by Kristofer Alyokhin
Great service and amazing employees. Shout out to the owner, he is delivering and maintaining the company’s at high level.
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November 2023 by Terri Pierce
Our service tech was wonderful and knowledgeable but @ $260.00 labor hourly it exceeded our original quote by $100. We had purchased the part separately.We are looking forward to ice again. Thank you AJ and your team.
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November 2023 by Fran Ondick
Great customer service from start to finish. The technician, A.J., was knowledgeable, professional and friendly. He is a valuable asset to the PCW team.
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September 2023 by Sharon R.
My 10 year old dryer quit so called PCW (because of their advertising). Repairman came out, in his personal car, no parts in his car to repair anything. I had to give him a check for $150 on the spot. He couldn't fix anything. He gave me a list of what he needed, said I could go buy the parts myself, so I did, down at D&L on Seaboard. He came back another day to put them in, but then he said that wasn't the problem--it was something else. Another day later a different repairman came, in a truck, with lots of parts. He did repair it, which was great. However, it's another $150. I could have bought a new dryer for $500. Very disappointed in them.
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August 2023 by Savana Kelly
Worst service. I’d give zero star if I could. I would never recommend this place. I paid a total of $440 to have my washing machine fixed over the course of weeks. (Mind you I haven't been able to do laundry for a couple months now bc of these people) Fast fwd, when they couldn’t fix it they said they would give me a credit towards a new mashing machine.Went into the store yesterday, NONE of their appliances have price tags on them. They do this so they can up the price to an insane price and charge whatever they want. Acting like they were giving me a credit but I would still be paying full price, plus a delivery fee through a third party (who knows what that cost). When I asked to speak to Sam’s boss her response “they don’t talk to people”. When I asked if they had a business card her response was “no”. Extremely unprofessional and worse experience I’ve ever encountered. Go to Home Depot or Lows, delivery is free also!If you decide to buy from here make sure to look up the serial number of the appliance to make sure you not getting ripped off!So un-ethical what they tried doing to people.
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August 2023 by Nancy Mangialetti
An extra effort was made to deliver our refrigerator a day early. That was much appreciated.
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July 2023 by SHEREE LEMON
Great professional service. Knowledgeable technician and very efficient and personable. Fixed our problem in a timely manner and arrived earlier than we were told. We are extremely pleased and highly recommend PCW for your appliance needs.
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June 2023 by Corky Shore
Slow reply purchased elsewhere before I got acknowledged of any availability
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June 2023 by Denise Folsom
Very good service. Washer broke on Thursday night and they came out Friday afternoon to fix. Hoping what tjey did will fix it bit it was fixed when they left!! Technician AJ was very helpful and explained everything!!
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May 2023 by Jane Franks
Unable to repair as part unavailable for 6 year old washing machine. Service was prompt and friendly otherwise.
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May 2023 by Barbara Oloughlin
Good service, a little pricey for less than an hours work
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February 2023 by Ron Talbot
Tech answered all our questions, was pleasant and fixed the problem.
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October 2022 by Brian King
New ownership living off the business good name. It's a total scam show they come out and look and charge you $150 and give you nothing.
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October 2022 by vickie jackson
Came in to get a part for dryer the guy working wouldn't even get up to help me so I went to another place never will try this place again
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October 2022 by Daniel Phagan
Pcw used to have a very good reputation for customer service.Not anymore.We had them come out in March because our ice makers (we have two refrigerators) had stopped working. We were charged a diagnostic fee on each refrigerator even though we knew what was wrong. The technician they sent out is very very nice and said he felt bad about having to charge two separate fees and that he only worked on Tuesdays I believe. He said they would probably be a wait on the parts which we understand because of the supply chain.I did not call them back until over a month later because I figured surely by then they would have the parts LOL. I have called them several times over the last several months and every time the woman that answers the phone that said she will call us right back when she finds out the status of her order. She has never called us back not even once. My wife and I went down there a couple of weeks ago in person to ask her about it and she said it would take her about 20 minutes to go in the back and look up our order and then she would call us back. She never did.I guess my next step is to go back down there and try and get my money back.
