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August 2024 by Sharon Bobi
This is a great service. The Techs and Vet were wonderful and patient. The reason for my 4 not 5 rating is that I was going to pay with my Care Credit but was told they don't take it. Please change this as rhis is a medical visit and that's what Care Credit is for. I'm sure there is a way. Otherwise I am very happy wirh this service. Thank you.
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April 2024 by Debra
It went smoothly and my dog and I are pleased
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February 2024 by Cara Damon
The vet immediately noticed a skin issue on my dog and he seemed very knowledgeable and kind and caring and attentive
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January 2024 by Elaine Donnellan
The vet was wonderful, but I am disappointed that my dog didn’t get the same treatment and attention as he did last year. Last year the vet was able to give him a very good checkup, but this year that was not offered by Petco. It’s great that you offer vaccinations, but please go back to total patient care.
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November 2023 by Susan D.
Again we have taken our 2 dogs to Petco. They were taken very excellent care of from Austin!! Austin has done them b4 and is Fantastic.
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September 2023 by Rick T.
FYI...if you look around long enough...you will find several racks with 50% or more off discontinued items like dog food. I got 2 name brand bags of dog food for 50% off just because PETCO is not carrying this item anymore.
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August 2023 by Terri E.
My husband and I took both of our dogs to get their nails done. They asked about rabies shots which they both had but I didn't have their papers, just tags which is fine. Understood that but the woman made a comment about my dog having an issue with her leg, having to have a note from the vet. We informed her that she skips and been there many times. The woman had a major attitude and was downright mean and I will never go back. Wish I got her name.
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May 2023 by Cat T.
I was in Petco today trying to find a fix for a nitrite spike in my fish tank, I had tried everything I could think of and google, nothing was working. Theo was so helpful and gave me suggestions, and lo and behold his suggestion worked! He saved the day! I will definitely be going to Petco for all my pet needs, especially if Theo will be there to help! Thank you Theo!!
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May 2023 by Heather L.
Thankful to the staff. They were nice. And took good care of my girls. I have used them before but didn't expect this over charge. The person at the the register even said they tripled charged me. They called the manager. Really nice people and will definitely come back. Just confirm you price first. $200 went to $350 but I paid it. Just be conscious about your price.
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May 2023 by Karen K.
PetCo advertises walk-in nail trims for dogs. Well early this afternoon I took my two small dogs for walk in nail trims at PetCo on Sayebrook Parkway. No one was in the waiting area & at least 3 staff personnel were observed behind the glass. A young male with an extremely nervous energy came through the employee door with a dog he could barely control. As he struggled to keep a hold of the animal, he told me to take my dogs out into the store & wait. After another owner picked up her pet from him, the employee then allowed me back into the waiting area. He asked if I had an appointment, which I stated I was bringing the dogs in for nail trims. He told me I would need to wait another 20 mins before they could assist us. I asked if they no longer accepted walk ins to which he rudely stated they do, but were full for the day. I found this to be very poor customer service especially for what they continue to falsely advertise as walk in services. I told the young man a 20 minute wait was completely unacceptable & immediately left the store. I drove across the street to Petsmart to which the grooming staff immediately took both pups as walk ins & completed both nail trims for less money than PetCo charges; no problem. Needless to say; I am done with PetCo. The fact they advertise walk ins are accepted with no disclosures whatsoever regarding possible long waits or discontinuation of accepting walk ins when they have previously confirmed appointments is completely unacceptable. I was there 6 hours before they closed & due to their extremely poor customer service & rude employee, I took my business & money across the street to Petsmart. PetCo not only lost my business, but created a loyal Petsmart customer as an end result.
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February 2023 by Sam L.
Posting this here trying to find the owner even though i know it's a stretch without pictures. i was in petco grabbing food for my dogs. As i'm passing the grooming station the girl grooming grabbed this little white dog by his ear, tugging it with her teeth gritting saying DONT TRY AND BITE ME i tapped on the glass and said DONT YOU DARE. When she saw that i saw what she had done she changed her face to a smile and was saying it calmly to the dog. Not today i'm the wrong person i will not let something like that go. So the manager comes out and is trying to calm me down then takes the groomers side!! I said this is why your stores have horrible reputations and you need to check your cameras. The manager was basically telling me my eyes lied to me and i don't know what i saw. So if you had a small white dog getting groomed at the myrtle beach petco location in the SAYEBROOK TOWN CENTER at 2:30pm on 2/25/23 I witnessed with my own eyes your dog being abused by this petco groomer.
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January 2023 by Natalie D.
very disappointed had very expensive saltwater fish and they would not sell me any water, for a friend moved my tank from a different location and took the water out. They said I would have to surrender my fish to them and they would resale them.... said it was a policy of the company. asked if I could pay a boarding fee even by my own fish back. they said no. this is a place who wants my business in the future. that's a negative and I would not give the fish up for these people to make a profit. pray they survived set them free. I will never by any supplies from them ever in the future. Shame On Them!!!!
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January 2023 by Candy B
Go to know. I just wish I could receive text messages when my doggie's vaccines are about to expire.
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November 2022 by Candy Bloemendaal
Go to know. I just wish I could receive text messages when my doggie's vaccines are about to expire.
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April 2022 by Kat S.
Had our dog groomed today and after telling the groomer twice how we wanted her cut, she still couldn't get it right. We told her to keep the feathers on her legs and she cut the back feathers off. She was suppose to blend the fur on top of her head with the rest but you can see a line where she ended it. This is probably the worse cut our dog has ever had. I don't recommend taking a dog to be groomed here.
