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March 2024 by Maddie W.
Jane was AMAZING! From the time we walked in the door she greeted us with a warm welcoming attitude. She had an answer to every question & went above and beyond to help us make the best choice for our self. She broke down payments & didn't leave anything out. She made us feel good about our decision. We will definitely come back to work with her again.
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March 2024 by Lena S.
Verification and customer service stinks.Mary was the only person who seemed to care but they lost the sale.
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December 2023 by John D.
Despite speaking to the manager half-way through our buying spree to furnish our new home, Rooms To Go would not give us a break on the new policy of the store to charge a separate "delivery charge" for every single item you purchase, which was adding up to hundreds of dollars. They also tax delivery charges in the area--so that's a double-whammy! The manager told us those other stores simply add those charges to the price of the furniture. BUT we found the same furniture at another store that did not charge as much as Rooms To Go that gave us a small delivery fee for all the rest of our furniture we later purchased there. We had been customers of RTG for years, spending thousands of dollars--but this is their NEW policy. Sorry boys, but that is not my policy. A more accurate explanation from RTG would have been to say "We publish a lower price than the competition does, and make it up on delivery charges". I'm not going to spend hundreds of extra dollars for nothing buying from what used to be a great store that has apparently grown into a monster that has such a strong appetite for cash it cannot get enough to eat--so it dines on the wallets of their own customers. They gave me the phone number I could use to call their headquarters to complain, but my policy was to write a review, The company responded to that review and said they were sorry I was disappointed. That just encouraged me to write this review, so everyone will know a review works better than a complaint. When I was in Vietnam, we would always warn those coming up behind us if we discovered something in our path you might want to avoid--like Really Terrible Gouging.........
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December 2023 by Barbara S.
Rooms To Go is a multi million dollar business with millions in profits. Yet days before Christmas they fire there most experienced drivers who have families (young children) and mortgages to pay. They hire inexperienced drivers to handle your purchases . My New Years wish for you MELISSA is that karma bites you in the ass. What comes around goes around.
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November 2023 by Falguni P.
very poor service people just want to sell you stuff and never has back up Brand New tv stand and it broken i been waiting for replacement for 7 weeks!!!! This is CRAZY I wish I could give no starts
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October 2023 by cierra thomas
Mary is amazing! We came in and she greeted us with a smile, introduced herself, spoke to us for a bit and made sure that we knew that she was available for any of our needs. When we found something that we were interested in she made herself available for all of our questions and helped us to finalize our decision with confidence! She was very knowledgeable and was able to answer all of our questions with ease. We will definitely be back because of her great service!
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October 2023 by Mary Ellen Loblanco
We are so impressed with our salesperson, Frederick Vansant, he was extremely friendly and helpful with choosing our recent purchase. Frederick took the time to explain our options he was knowledgeable and we never felt pressured. The store had a large number of choices to choose from as well as fabric options. Frederick made our purchase easy and pleasurable. We will definitely be requesting Frederick for any future purchases.
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October 2023 by Reknird Reeb
Mr. Jones at MB Rooms To Go. Very professional and personable. Not overbearing like a typical salesman. Pointed us in the right direction, answered any questions we had, and let us do our own thing until it was time to make a purchase. Very knowledgeable about the product. Good job, Mr. Jones. We will continue doing business with you. ?
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October 2023 by Robin Yeatts
Mary was the Perfect Salesperson. Very knowledgeable and helpful but never pushy or over bearing. I had looked online before coming to the showroom but she was so easy and willing to help me that it was not hard for me to make my decision. Will not hesitate to buy from Rooms to go again because of Mary! ?
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October 2023 by Meg Lewis
Mary at Rooms to Go was very helpful in selecting a living room set. She was extremely attentive without being pushy or hovering over us all the time. She was so helpful in checking various details and answering our questions. We were surprised how quickly we will receive our furniture too. Ask for Mary if you are in need of new furniture!
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October 2023 by Noah Zeis
As a young adult, buying furniture can be scary and difficult , and can be especially hard when you have an idea in mind with only a little bit of space to work with. Thankfully, I was greeted by Mary and she was absolutely amazing. She made sure to answer any questions I had, showed me a few options related to what I was looking for, and helped me find the amazing couch that now sits in my brand new apartment. I am very grateful for Mary because she made this process quick, easy, and stress free. She was very patient when I was having issues when trying to set up a delivery and I am so glad that I was able to purchase my first ever sofa from her. :)
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October 2023 by Elizabeth Cascarelli
Mr. Ferdinand Williams, who was my sales person was AMAZING. He was very helpful and understanding. He gave me my space and would check on me from time to time to see if I was okay. I purchased a living room set. The next day I changed my mind and once again Ferdinand helped me and I picked a totally different living room set. I was quickly given my money back with no problems and I was very happy with my new purchase. My experience at ROOMS TO GO was really great I highly recommend. Elizabeth Cascarelli
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August 2023 by Natalie Higbee
Looked for days for furniture and went here today. People were waiting in the parking lot for them to open their doors. Good sign! Went in found exactly what I was looking for. Great customer service. Bradley was very easy to deal with. No pushing to make a decision. I'll return again!
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August 2023 by DD Morales
Mr. Ferdi is the best! He was very patient during my visit to the store. The purchase process was seamless. Looking forward to my new dining & living room sets! Thanks for the great customer service!
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August 2023 by Kathleen Schaner
Ferdinand the sales rep was very helpful, knowledgeable, courteous and patient. He knew when to give time and space for decision making. The store crew was also very helpful, even moving a chair from one area to another so I could view two chairs together. Reasonable prices. Made two purchases and will definitely shop there again.
