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January 2026 by Brooklyn Claunch
I came to just return some of the equipment the for some reason can’t just have the guy who installs the wifi take and waited 45 mins while 2 employees just stood around on their phones doing nothing. Honestly if my complex didn’t have a contract with them I would never use them.
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January 2026 by T. Taylor
Awful service and will bill you for services you never received.
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January 2026 by D DD
This was about two weeks ago Cynthia was very polite, professional and knowledgeable about the service and products.
Was able to share to get money back on prepaid AT & T phone. Cynthia, was able to assists us where before getting there was mislead as my husband put it. They were busy and having 3 employees they were all polite worked together as a good team, this would include Hugo & Eric.
Thank you for employing Cynthia,
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December 2025 by Cindy Lorusso
Did not have an appointment just walked in. I didn't have a long wait.
The gentleman was very friendly and helpful
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December 2025 by Lynda Stiles
Cynthia was awesome and helped us tremendously she needs a raise!!
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December 2025 by Reggie Thomas
This location is horrible. Literally sat there just now for an hour only to see them call one person from the waiting list up. Then see that waiting list get to 19 people. They’re also was over seven people working with only one person taking care of customers….management needs to change at this location. It is horrible.
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December 2025 by Billy Timms
Taking their junk back tomorrow
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December 2025 by Chuck Balbach
Went to exchange a modem and Cynthia asked about my cell provider and told me about the deals Spectrum is offering and it is a great deal. She was knowledgeable, friendly and a pleasure to deal with. Had some issues with my Internet even with the modem and the third technician Matt had it diagnosed and running better than ever in under an hour. I was very impressed with both of them.
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December 2025 by Mike G
Spectrum has the worst cable/internet service with the highest prices in myrtle beach. I left them years ago for htc and their annoying solicitors still ring my doorbell monthly with their garbage offers. HTC is better hands down.
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December 2025 by Laura K
Poor customer service. Wouldn’t tell me anything about my grandmothers account even though we were returning her equipment and they could accept that without my ID. Immediately told to put our name in a tablet while 3 employees are standing or sitting on there computers. Btw my grandma is in a home out of state.
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November 2025 by Mason Nelson
Extremely inefficient, 0 care for customers time
This store is a joke and offer little to nothing for guests coming in over 1 hour to return equipment with 4 people In line and 0 sense of urgency
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November 2025 by Lisa Anderson
Line was 13 deep. Wasn’t going to wait that long!
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October 2025 by David Comes PhD
Average. Overpriced
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October 2025 by Joseph Barbagallo
It's okay
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October 2025 by Jessica Brown
Spectrum get on my dang nerves worst service EVER
