-
January 2024 by wes wright
Not enough workers. Expect to wait
-
January 2024 by Bruce Prehn
They help me out tremendously. I can't say enough about them. They did a great job.
-
January 2024 by Dale Andrews
Not helpful!
-
January 2024 by Inass Moubal
They closed their door 20 minutes before closing time. What the heck.
-
January 2024 by Sammy Johnson
Trying their best....
-
November 2023 by Gage Coval
Best T-Mobile I’ve ever visited! Staff is knowledgeable, friendly, and well trained!
-
October 2023 by D. Masser
Wonderful employeesI don't remember his name. But he was super nice helpful and polite
-
August 2023 by Alina - Iulia Niculita
Went in with my husband to buy a new phone and set a family plan with 3 lines. Gage, Bessey and Mariclara(I hope I spelled their names correctly) were amazing! They show a lot of professionalism and they were so helpful to us. The 3 of them made it so easy and definitely left an impact on us and if we need anything else from t-mobile this is the location we wanna come back to because of them.We were there Thursday, August 17th, 2023 around 2pm which seemed to be the right time since the mall was not super busy.
-
August 2023 by Randy C
This is regarding the store on Seaboard, not IN the mallRUDE RUDE RUDE & absolutely NOT concerned about customers!I was told
-
July 2023 by Paige B
ironic when you go to call a phone store and it doesn’t work and immediately hangs up on you every time you try to get in touch with someone
-
June 2023 by John A
We received a letter from T-mobile telling us that in order to continue with our monthly autopay for our home internet (which we don't have) we would need to give them either a debit card or our bank account number. The ink was faded and there was no phone number to call only a website to change our account info. We thought it was a phishing scam, so my wife went into the coastal grand store to ask them if it was legit. The first girl kind of rolled her eyes and smirked to the second girl, like here's another stupid old person. She then read the letter to my wife. My wife already knew what it said and told the girl as much, so that wasn't helpful at all. The second girl, who was eating chips at the counter (very unprofessional btw) chimed in with "what it is is .... Never mind, never mind never mind, forget about it". Neither one could tell us if it was a legit letter from T-mobile. (Both were hispanic btw. in case the manager wants to identify them) My wife ended up leaving and went to the other T-mobile store just outside the mall. This store was very busy, since apparently everyone knows not to go to the coastal grand location due to their attitude and lack of knowledge. While waiting in line she called customer service who answered all of our questions. It was a letter from T-mobile, supposedly telling us that home internet was now available in our area, even though that's not what it said in the letter. The customer service rep said we didn't need to change our account number. The whole thing definitely sounded a little phishy, but at least the national reps knew what was going on.
-
June 2023 by Amanda Merrill
I went into this location in hopes to get a new phone and plan. The associate was nice upon arrival and was explaining all the great deals and features I would be getting but after asking for my ID and filling out an "application" on her little iPad failed to mention that she was running my credit without even telling me. Once she asked for my social security number I knew right away what she was doing. She told me by switching to tmobile I could get a free phone and told me the price of the monthly plan without even asking about being approved by my credit score first. I had her cancel it right away and walked out!! Totally unacceptable not letting customers know exactly what your doing!
-
April 2023 by Jason Walter
Mr. Trevor, store manager of the T-Mobile store inside the Coastal Grand Mall went above and beyond to provide customer care. The time, attention to detail and concern was exemplary in so many ways! My wife and I had been given the run around by a former employee as well as multiple 611 phone reps. Each of whom presented quick bandaid make them feel better fixes. After a few weeks each time, we would find nothing was resolved. We highly recommend Trevor and his team to seek your mobile needs.
-
April 2023 by Mary Hoehmann
Denning time I've been here and both times were excellent. Both the food and the service were awesome and the prices were reasonable. The outdoor dining was lovely.
-
April 2023 by Patricia Gastineau
We want to thank Brandon b for helping us with a new phone today he was knowledgable, polite and professional thank you
