Visionworks Coastal Grand Mall is a well-regarded optical retailer known for its wide selection of glasses and contact lenses for all ages. The store features high-quality products, including designer brands like Ray-Ban, and offers prescription sunglasses. Customers appreciate the value and variety available, catering to different budgets. The staff is recognized for their service, with specific praise for employees like Erin and Trudy, who are described as kind, helpful, and knowledgeable. Many customers share positive experiences, highlighting the personalized attention they receive, especially when selecting frames or dealing with insurance inquiries. Trudy, in particular, is noted for her exceptional assistance, even accommodating urgent requests, such as quickly fitting new frames for broken glasses. However, there are mentions of mixed experiences with other staff members, with some customers feeling that certain employees could improve their approach to customer service. A specific incident regarding the lack of clarity about lens types also raised concerns about potential misunderstandings during the ordering process. Overall, Visionworks Coastal Grand Mall combines a solid array of products with a commitment to customer satisfaction, making it a go-to destination for eyewear needs. Regular promotions and the acceptance of numerous vision insurance plans enhance the shopping experience. Customers are encouraged to schedule annual eye exams to ensure the best care for their eyes.
Great experience with all ladies that work there, very helpful from the time to start with a new frame and continuing going for adjustments, very polite , no wait time, they take care of you right away.
February 2024
Thank you Visionworks! Staff is always so kind, and helpful with picking the right style for me!
January 2024
If professionalism had a name it would be Alicia. She gave me the best service I've received. She's awesome.
