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March 2024 by DON YARBOROUGH
Zales are the best. I recently went into the local store where I live in Myrtle Beach at Coastal Grand Mall and was greeted by 2 of the most friendly people I've ever had the pleasure of meeting. I was looking for a nice wedding band and Heather and Jennifer treated me with the most patience and respect I've ever seen from any store I've ever been in. I had problems with the ring I chose and went to return it they helped me to find the perfect ring for my occasion. I couldn't be any more pleased with what we found. If you're shopping for jewelry please stop in and give them a chance to help you find what you're looking for I guarantee you they're personality and professional services will blow you away. I wish all employees were like these 2 young ladies and the world would be such a better place and shopping would be so much easier. Thank you so much for helping me find exactly what I was looking for and for being so kind to an old man who is very picky. You ladies are the best and absolutely made my day.
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March 2024 by Danielle White
Beyond unprofessional! They tell you want you want to hear so you will approve a repair even though they had to call you back when the question was asked. They take no notes or “remember conversations “ Ridiculous. At this point I’d much rather fly back home to have my ring inspected every 6 months so that people who are competent and respectful can help me. You’re probably better off going across the hall to Kay’s.Edit- hahaha why thanks Heather, unfortunately you were there and talked to us and were zero help, ya know since your employee “didn’t remember telling to me” but if there is someone above you that would be great ?
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March 2024 by GERRY DEMMONS
I would highly recommend this Zales store. Besides a great selection, the customer service here is second to none! Specifically I was waited on by Jennifer and I think, Heather. Such a knowledgeable, courteous staff! Thank you ladies. I'll be back. ????
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February 2024 by Peter Fiore
When you want REAL QUALITY JEWELRY! then this is the place to shop for prices are hood and the help always friendly and knowledgeable
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December 2023 by M Jones
Subpar service
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December 2023 by Nicey Nesbit
A bit expensive for me
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November 2023 by Joni holloman
Heather Bryant store manager very helpful to me drop-off ring to be fixed and found me a beautiful sterling silver necklace will be going back to get some more jewelry thank you Heather Bryant
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October 2023 by K C
Jennifer and Pam are absolutely wonderful!! They have been there through my fiancé picking out an engagement ring, to us picking out our wedding bands, and more! Jennifer and Pam go above and beyond to assist us every time we go into the store. Any time we are in the market for jewelry, we will return to Zales because of them and their exceptional service. Thank you Jennifer and Pam for everything!!!
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October 2023 by Bruna Gates (Gates Bunch)
I love this Store! We got my Anniversary Ring and Band with Heather Bryant and she is the best! Extremely knowledgeable, approachable and so kind, she took the time to explained to us all the different cuts, clarity etc, and there are so many, it can be very overwhelming, but she explained it so well that, we were very comfortable and confident in knowing we were making an informed purchase and the best part we never felt “pushed” to do it!I highly recommend Heather and this store! I am in love with my rings and we are back every chance we get, from small teacher gifts to big celebrations, we will be customers for life! ?
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October 2023 by rebekah chuyka
Heather Bryant and Jennifer Archer… where do I begin? I have had the pleasure of personally knowing both of these beautiful ladies for many years as well as professionally. Not only are they the kindest and most thoughtful people you will ever meet, but professionally, they really know their stuff! From the warmth and kindness they show upon entry into the store, the patience and knowledge it takes to find that perfect gift of love, and the continued support throughout the entire process it can take to make the right purchase, these girls and their entire team are the best there is! There isn’t a better team, I would trust more to fill my jewelry needs out there! With this dynamic duo on your side, you are surely to find that perfect expression of love by the time you leave the store!!
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October 2023 by MD Swimmer
Hi,I usually don’t leave reviews like this, but I came into the store to just look around and was helped by a sales rep named Ashley. She was very polite, sweet and was willing to help with anything I needed. You don’t get customer service like that anymore and I wanted to personally leave a review just for her. My experience with her is why I will be returning to your store and also spreading the word about your store to others.Thank you again Ashley.
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October 2023 by Laniya Gary
Ashley was the sales rep that helped me. She made the whole process of buying my mother her necklace smooth and easy! I will definitely be coming back
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October 2023 by Brandon Brandon
2 weeks ago I went to zales in coastal grand mall to find a gold chain, Ms.Ashley helped me out and she was amazing. She told me the difference in chains and helped me find the right one that fit me.I ended up buying two since she helped me find a great price!
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October 2023 by Ryan A
Went in to shop around for anniversary bands and any other pieces that stood out that I needed, and all the girls there were so helpful and informative. Found a few pieces I didn’t even know I wanted til they showed them to me too
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October 2023 by S.C Swan
I had the best experience at Zales I needed to get ideas for my mother's upcoming birthday.I was helped by Pam she spent a lot of time with me and had some great suggestions.Thanks to her help Mom is going to have a great birthday.Thanks again
