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February 2024 by Trinity Smith
This branch always has excellent customer service!! Ms. V. Curry was especially helpful in my visit and all of my issues were addressed and fixed. ?
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September 2023 by A Smith
This branch is excellent. I have always received outstanding service here in North Augusta, SC. Ms. Newhouse is outstanding and help me with estate accounts, investments and a loan.
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September 2023 by Bailey W
Very slow. Know nothing. Especially Sydney couldn’t help me last week, told me to stop by this week. Still can’t help. I’m canceling my account with them and changing banks.
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August 2023 by Cathy Martin
The branch manager was personable, informative, and patient. I felt safe and secure with the changes I was making!
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August 2023 by Mercedes Mortimer
I WATCHED THE DRIVE THRU TELLER IGNORE ME ON PURPOSE WHILE THE OTHER GUY WAS BUSY WITH OTHER CUSTOMERS !!! DISGUSTING HOW YOU THINK YOUR CELL PHONE IS MORE IMPORTANT THAN HELPING A CUSTOMER OR EVEN YOUR TEAMMATE!! WORST BRANCH LOCATION I EVER SEEN NO TEAM WORK OR GOOD CUSTOMER SERVICE!!
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June 2023 by LeeAnn Horton
Why has the ATM been down forever? People need access to THEIR money!!!!
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August 2022 by Willie D.
I had a account here year's ago and I must say the personnel now is 100% on point with their customer service experience! Mr. Juan who took care of my banking needs was very professional and very well to talk to. The other customer service representatives were great in helping the customers on the line as well as at the drive up window too. I'm recommending whoever needs to open any accounts to come here and also experience what I did today. Regions you have come a great way and thank you for your professional and great experience !
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July 2022 by Melinda Wynne (Lindy)
It's been my bank for 3 yrs. It's a friendly bank.
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April 2022 by Carter Noneman
I can not speak highly enough of this branch. On short notice, they were able to help me get bank accounts set up for 14 people that spoke little to no english. Customer service is 10/10, and the willingness to help from everyone at the branch was amazing to see. I can not understate how helpful they were. They have gained a customer for life! I highly recommend the North Augusta branch of Regions for any and all of your banking needs! Great people all around.
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February 2022 by George Sotiropoulos
Always great customer service in this branch. Welcoming and very helpful employees. Manager Joann Newhouse is great always knowledgeable, very polite and professional. They all appreciate customers time and that is PARAMOUNT for me.
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June 2021 by Rachel G.
I have been with this bank for over 20 years. Over the years I have had a couple instances where I need to be protected and they were wonderful to work with and protected me, their customer. Regions has been very consistent, which is very important to me. I will be with Regions for the long haul!
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March 2021 by Denise Chinnery
This is horrible first you won't do deposits but it takes even longer to get change, we all work and expect faster service, I should not have to wait 15 minutes for change!
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March 2021 by Gary Favour
The people who work at the North Augusta branch have been unfailingly kind to my family over the years, and we have had very positive experiences banking there.
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March 2021 by Hey Beaches
Watched a guy and actually have video of him not wearing a mask but I am a regular customer, and was told I had to go BACK to my car to get my mask. The very next day, I literally have a video of a young guy WITH NO MASK on who looked somewhat wealthy having a good ole time Laughing it ups the counter in the same exact spot I was with no mask in sight for him. Very unacceptable. Should I post this video online??????
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February 2021 by Justin Bell
Joann Newhouse, the manager at the North Augusta Branch for Regions really needs a lesson in Customer Service and she working in the Customer Service Industry. Two separate occasions over the past 2 days were sad. In both times, her interactions with her employees were very demanding, short, abrupt, and unprofessional. As to her customers waiting in a line, she attitude carried over. Directly in response to me, a commercial account, making a deposit, she’s commented on two “policies” that I’m doing incorrectly and when questioned about how come there’s been no notice, no communication to a change to my management staff, etc... she continued to become even more unprofessional and abrupt in her tone and responses.Both days the bank was busy and short staffed, (have been for a long time), and instead on helping her staff tie care of customers, she just sat back barking orders and demanding her staff to do better, when they were working their butts off already. They both literally cowered in her remarks and acted like a shell shocked puppy after being scolded time after time.I hope this review reaches her and that she gets a chance to see that her actions reflect nothing but ugliness on her staff, her company, and her own reputation.
