Sally Beauty is a store where customers can typically find everything they need. Reviews note that employees are often very friendly, kind, pleasant, and customer service oriented. Many staff members are described as knowledgeable, helpful, professional, and sweet, taking time to access customer needs and provide detailed information and instructions. This has left customers feeling confident and blessed. However, experiences can vary. Some recent visits have found employees to be a lot less knowledgeable and confident in their answers, which was disappointing compared to past very helpful service. On occasion, this has even led to customers not getting the correct products. While assistance is still offered, the level of expertise may not always be consistent.
Just went in and met Tina. She was friendly knowledgeable and a total asset to this location!
September 2023
The employees are very friendly and helpful with the difference of products and personal needs.
May 2023
Always have everything I need. Very friendly, customer service oriented woman at the register. Very pleasant and knowledgeable about where the location of the products are.
