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September 2023 by Heather W.
Pod never showed up. Movers had nothing to move & I got only a $100 refund. What a joke. I spent $7k with them for 2 pods and one didn't show. They weren't willing to compensate me for anything further. Only tried fo have another manager come over the top to make things better. This service is HORRIBLE. I will NEVER USE AGAIN.
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September 2023 by Jacqui S.
I wrote the review below about how horrible my sone and I were treated by this company. They were a "no show" twice: on 9/2 and 9/5 for a pod drop-off when we needed to move out by 9/4. Lied to numerous times that they were still coming on 9/2. No accountability and no way to communicate with the local company responsible for delivery of the pod. The 800# you must communicate with told us on Sunday that they received no communication from the operations manager in Charleston explaining the delay. The owner responded to my review below requesting the order #. They are 7997930 & 8002625. There are two because the first one was canceled on 9/3 after no show on 9/2 and then we were talked into trying again...horrible decision! Were told the first order was referenced so you would know the situation and make us a priority! That was a joke! My number is the secondary # on 8002625.The photo below is a screenshot of my phone showing how long I held while waiting for someone to assist me yesterday when no one showed up AGAIN between 8am-12pm as promised. 1 hr., 18mins. Finally hung up!
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April 2023 by Sara c
We used this company a couple years ago, and I absolutely regret it. It was very expensive, and we were without our belongings (bed, furniture, clothing, etc) for a month. They compensated us a bit due to the delay, but it still wasn’t worth it. Definitely avoid at all costs. They’re scammers. Be aware of the forms they email you too. We received multiple fake forms from an employee who wanted us to sign/pay more. When we contacted customer service, they had no idea this was being done.
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February 2023 by Brenda Barrington
Be very careful hiring this service. They claim to have low rates for storage, which may be true - but they charged us the rent they advertise, plus $75 to deliver the pod. Then, they charged another $75 to move the pod from one house to the other. Finally, they informed me today when I called to have the pod picked back up, that there is going to be a $105 charge for them to pick it up. I was shocked. I was told there was a $75 pod fee in addition to the monthly rent when I called to arrange this. When I called to have it moved they told me about the next $75. No one mentioned a pickup fee!! This means I have actually paid $790.40 for less than two months of storage for a fairly small pod. This is not a bargain. Let me add that the customer service (Charleston) was terrible. When I called to rent, I had an immediate agent. Both times I called for service I had at least a 10-minute wait on hold, and pick-up dates set far in the future. So - here you are - expensive, unresponsive, and the pod was in pitiful condition when it arrived - big holes covered with tape! (Fortunately, I had taken out their insurance so they wouldn't blame me for something like that!) Do not use this company.
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December 2022 by Deirdre Haneman
They are so amazing ! They helped us so much when we needed it! I recommend them to anyone who needs storage!
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April 2022 by Matthew
We were moving from Nashville and only looked at that location for reviews and it really hurt our move and stress level. Everything was fine with delivery in Nashville TN, BUT the local staff here in Charleston were horrible. Our unit didn't arrive when scheduled that had our entire house contents in it for my pregnant 7 month pregnant wife and 2yr old. I had to call them on the the Saturday it was supposed to be delivered AFTER the timeframe to see what was going on and no one answered. Corporate Pack Rat could not get a hold of them either when trying to go through them. My family and I were then in a hotel because all of our stuff is locked in a warehouse. The best they can do is schedule us for the next avaliable "open" date with no one else scheduled which was a week and a half later. My 20 calls to corporate could not change this to get us squeezed in. We had to drive back to our old house 8hrs away, wait 1.5 weeks, and then come back to move. Still have not been reimbursed for my movers I had to cancel the day of when my container did not arrive not to mention the hotel bills. The local office/warehouse in Charleston is horrendous. Do not trust them with your business. Will NEVER use them again and will be a strong advocate against this business after what they put my family through.Our second storage container we used was through the company Units, they were great, would highly recommend them.
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April 2022 by Elizabeth Eric
The drivers were so cordial. Even though they arrived a little later than expected, they gave us a call ahead of time to let us know, and I could see that they were genuinely apologetic when they got to our house.On the flipside, they arrived to our new house before we did, so they get some brownie points for that.
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February 2022 by Arebella Rayna
Pack Rat was so helpful in delivering my belongings! I changed my delivery date multiple times, and they were SO flexible every tine. Great guys, they really care about making sure things are delivered safely. If you are moving these are the guys to use!
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January 2022 by Scott Cornett
We read about this company online and decided to give them a shot. It was well worth it! The men were quickly and careful with all our belongings. They were able to get everything into place and set up without any damage in outstanding time. And not only were they professional, but they were genuinely good people.
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January 2022 by Christina Hannigan (Chrissy)
I ordered a container online and had a reservation that was not delivered. Apparently the driver called and says I never returned their call. However if the driver would check his voicemail he would know that I I deed returned the call. They changed my reservation and didn't inform me of it and then kept telling me about their policy that isn't even posted online for people to know this information. I guess its their loss ill go to another company that honors their reservations properly. I had all plans to make my move this weekend and this has costed me money and time. The people in management need to do better.
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September 2021 by Nis Frome
They drove the truck into our house and won't pay for the repair.PACK RAT aka ZippyShell hired BellHop to drive the truck to deliver our pod. They backed into a wall on our driveway.Their claims process was archaic but ultimately they said if we paid a mason to repair the wall and provided an itemized invoice, that they compensate us for the damage. We even signed a contract with Pack Rat / Zippy, but they never paid us back. It's been months and they keep making excuses ("it slipped through the cracks for the accounts payable team") as to why they haven't repaid us.It feels like working with a very incompetent if not criminal organization. I'd recommend using any other mover that you can find.
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September 2021 by Megan Longo
Do not book with this company. You will be ignored, rescheduled, and not compensated for your loss of time. Moving is one of the biggest moments in life and this company does not reflect this. I was transferred to one of their top service agents and was blatantly ignored while I was talking and he continued typing and didn’t hear anything I said.Sure they are understaffed, but then don’t overbook! We were left pod-less on our moving day. We had to reschedule flights, reschedule paid movers, order an additional last minute pod (which was a miracle from another company) and they compensated us by offering $100 off. We spent far more in rearranging our move date around their screw up.Do not book with them.
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August 2021 by Lars Wust
DO NOT DO BUSINESS WITH PACK RAT!!! THEY ARE A LITERAL SCAM!! They sent us a damaged container with a big hole in the back in which water could enter, and multiple literally duct taped it patched holes. We asked for a new container via a phone call and after having someone pick up, we were put on hold for 5 hours, listening to the hold music until we gave up. Then on the original delivery date, they tried to charge us for the whole $2,500 which we declined, just telling them to get the container out of our yard. They then tried to charge us a $300 delivery fee which we also declined. Now they’re threatening to take the container away (good!) and sell all of our possessions in the container!!! How is this legal?? This company is a total scam stay away from them!
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August 2021 by Marion Platt
I don’t think this company even deserves one star; I’ve never interacted with a company worse than 1800PackRat.I scheduled with them in April, yet they:1️⃣ Were several days late picking up the container from Memphis,2️⃣ Have rescheduled container delivery more than 7 times,3️⃣ Are, as of today (July 28), over 35 days late on my delivery and that’s after several insistences that the container would arrive today.Honestly at this point I’m not quite sure my family will ever receive our clothes, furniture, household goods, documents, etc. They are far too expensive a company for these kinds of delays and horrible customer service.…You’ve been advised.
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August 2021 by Abigail Pautz
This company does not deserve a SINGLE star. As someone who works in retail, I know how important it is for businesses to acknowledge when they have made an error, and both make it right and show empathy to customers. Zippy Shell is a fraudulent, unethical business model. Your initial sales consult will be comfortingly easy, and you'll leave the conversation feeling reassured. Then, the moving begins, and you'll realize that you've been WOEFULLY misled.If you want to read more, I've detailed our experience with Zippy Shell below. Otherwise, here's my advice:I hate running. I literally never run unless I am chased. So here I am CHASING YOU. RUN RUN RUN AWAY FROM THIS COMPANY. You'd be better off hiring a pack of carrier pigeons to move your stuff, they'll be more enjoyable to deal with and more reliable.DETAILS:- After our consult and a lengthy conversation about our belongings, we were ensured that one container would accommodate our belongings. Our Moving Agreement specified a container delivery date, container loading date, and a container pick up date.- The containers were not delivered on the planned date (even though it was confirmed in an email from ZippyShell). Rather, two movers and an empty truck arrived a full business day earlier (5/24) than the date scheduled and aligned on in our moving agreement (5/25/2021). No notice was provided of the change in moving date, nor the fact that the expected pod/container was not being delivered. Upon calling ZippyShell customer service on 5/24, we were told that we had no choice but to move that day, and that they could not accommodate our scheduled moving date (5/25). Little effort was made by ZippyShell customer service to right the experience. They offered us $100 off, a wholly unsatisfying attempt to remedy the error, as both myself and my partner had to take an unexpected and unplanned day off from work. I have seen no invoice showing that the $100 off was even applied to our bill.- Halfway into our unplanned moving day, the movers alerted us that our belongings would NOT be able to fit into the planned single container, as the associate ensured us would be the case. Not only did ZippyShell neglect to take responsibility for misleading us, they could not ensure a second container. In extensive conversations with ZippyShell, they told us that they could not get a second container to us until 5/26 or 5/27, days after our scheduled move out. We were closing on the house the morning of 5/26, and could NOT be in the home past 9 AM on 5/26.- With NO help at all from ZippyShell, the gentlemen moving us personally decided to help us and retuned to our home with the second container, as ZippyShell refused to work with us, even though the situation was entirely due to ZippyShell’s own errors. Further, we were made to pay incrementally for the second container – AND we were charged updated freight/transportation costs.Think it ends here? I wish. The move-in process has been even more infuriating. We were supposed to move into our new home on 7/15, and so far are on day 5 in an empty apartment despite multiple verbal scheduling conversations with the ZippyShell team to confirm the move in date. They decided to book our move in on 7/23 without consulting us, or considering that we have JOBS and need notice to be able to take off work. This leaves us in an empty apartment having to eat out and sleep on an air mattress (that alone costs $100) for over a week -- nevermind the actual medical damage they are causing me, as I have a fractured back that requires specific care. OUR PHYSICAL AND MENTAL BODIES HAVE SUFFERED AS A RESULT OF THIS COMPANY.They've offered me $150 for the inconvenience, despite the fact that I've spent nearly $6K with them when I was originally quoted $2,400.WHAT. A. JOKE.8/4/2021 UPDATERE: the note below, there is no way for me to respond to that comment on Google. ZippyShell did not give me an order number; you have my first and last name. I have invoice numbers? My guess is you won't look into anything at al
